Troubleshooting - AT&T EL42208 User Manual

Appendix C

Troubleshooting

If you have difficulty with your telephone, please try the suggestions below.
For Customer Service, visit our website at
1 (800) 222-3111
call
My telephone
does not work
at all.
LOW BATTERY
is displayed on
screen.
. In Canada, dial
• Make sure the battery is installed and charged correctly
(page 9). For optimum daily performance, return the
cordless handset to the telephone base after use.
• Make sure the power adapter is securely plugged into an
outlet not connected to a wall switch.
• Make sure the telephone line cord is plugged firmly into
the telephone base and the modular wall jack.
• Unplug the telephone's electrical power. Wait for
approximately 15 seconds, then plug it back in. Allow
up to one minute for the cordless handset and base to
synchronize.
• Charge the battery in the cordless handset for at least
16 hours.
• Remove and re-insert the battery. If that still does not
work, it may be necessary to purchase a new battery.
• Disconnect the telephone base from the modular jack
and plug in a working telephone. If this telephone does
not work, the problem is probably in the wiring or the
local service. Call the local telephone company.
• Place the handset in the telephone base for recharging.
The CHARGE light on the handset should be on as soon
as the handset is properly placed on the telephone
base. If the handset has not been used for a long
time or if the battery inside is completely depleted.
Depending on the strength of the battery in the handset,
it may take up to 10 minutes before the handset screen
shows NEEDS CHARGING.
• Remove and re-install the battery and use it normally
until fully discharged, then recharge the handset on the
telephone base for 16 hours.
• If the above measures do not correct the problem, the
battery may need to be replaced.
www.telephones.att.com
1 (866) 288-4268.
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or