AT&T EL42208 User Manual page 51

Appendix C
Troubleshooting
The telephone
does not ring
when there is
an incoming
call.
My phone rings
but when I try
to answer the
call the handset
screen shows
CONNECTING...
• Make sure the ringer is on (page 12).
• Make sure the telephone line cord and power adapter
are plugged in properly (page 6).
• The cordless handset may be too far from the telephone
base. Move it closer to the telephone base.
• There may be too many extension telephones on
the telephone line to allow all of them to ring
simultaneously. Try unplugging some of them.
• If the other telephones in your home are having the
same problem, the problem is in the wiring or local
service. Contact the local telephone company (charges
may apply).
• Other electronic products can cause interference to your
cordless telephone. Try installing your telephone as far
away as possible from the following electronic devices:
wireless routers, radios, radio towers, pager towers,
cellular telephones, digital telephones, intercoms, room
monitors, televisions, VCRs, personal computers, kitchen
appliances, and other cordless telephones.
• Test a working telephone at the same telephone jack. If
another telephone has the same problem, the problem
is in the telephone jack. Contact your local telephone
company (charges may apply).
• The telephone line cord might be malfunctioning. Try
installing a new telephone line cord.
• Re-install the battery and place the cordless handset in
the telephone base.
• Wait for the cordless handset to synchronize with the
telephone base. Allow up to one minute for this to take
place.
• The cordless handset may be too far from the telephone
base. Move closer to the telephone base and try to
answer the call.
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