Alienware 13 R2 Service Manual
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Alienware 13 R2 Service Manual

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Alienware 13 R2

Service Manual

Computer Model: Alienware 13 R2
Regulatory Model: P56G
Regulatory Type: P56G002

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Summary of Contents for Alienware 13 R2

  • Page 1: Service Manual

    Alienware 13 R2 Service Manual Computer Model: Alienware 13 R2 Regulatory Model: P56G Regulatory Type: P56G002...
  • Page 2 Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

  • Page 3: Table Of Contents

    Contents Before working inside your computer......10 ....................10 Before you begin .................... 10 Safety instructions ..................12 Recommended tools After working inside your computer......13 Removing the base panel..........14 ......................14 Procedure Replacing the base panel..........17 ......................17 Procedure Removing the memory modules........18 ......................18 Prerequisites ......................18...
  • Page 4 Removing the hard drive..........27 ..................... 27 Prerequisites ......................27 Procedure Replacing the hard drive........... 31 ......................31 Procedure ....................31 Post-requisites Removing the palm rest........... 32 .....................32 Prerequisites ......................33 Procedure Replacing the palm rest............39 ......................39 Procedure ....................39 Post-requisites Removing the touch pad..........40 .....................40 Prerequisites ......................40...
  • Page 5 Removing the power-button board......48 .....................48 Prerequisites ......................49 Procedure Replacing the power-button board......51 ......................51 Procedure ....................51 Post-requisites Removing the status-light board.........52 .....................52 Prerequisites ......................53 Procedure Replacing the status-light board......... 55 ......................55 Procedure ....................55 Post-requisites Removing the display assembly........56 .....................56 Prerequisites ......................56...
  • Page 6 Removing the heat-sink assembly......68 .....................68 Prerequisites ......................69 Procedure Replacing the heat-sink assembly....... 71 ......................71 Procedure ....................71 Post-requisites Removing the wireless card..........72 ..................... 72 Prerequisites ......................72 Procedure Replacing the wireless card..........74 ......................74 Procedure ....................74 Post-requisites Removing the coin-cell battery........75 .....................
  • Page 7 Removing the battery............81 ......................81 Prerequisites ......................81 Procedure Replacing the battery............83 ......................83 Procedure ....................83 Post-requisites Removing the speakers............84 .....................84 Prerequisites ......................84 Procedure Replacing the speakers............ 86 ......................86 Procedure ....................86 Post-requisites Removing the computer base........87 ..................... 87 Prerequisites ......................
  • Page 8 Removing the display panel........... 95 .....................95 Prerequisites ......................95 Procedure Replacing the display panel..........98 ......................98 Procedure ....................98 Post-requisites Removing the camera............99 .....................99 Prerequisites ......................99 Procedure Replacing the camera............101 ......................101 Procedure ....................101 Post-requisites Removing the display hinges........102 ....................102 Prerequisites ......................
  • Page 9 ....................113 Boot sequence ....................114 Boot options .......... 114 Changing boot sequence for the current boot ..........115 Changing boot sequence for future boots Flashing the BIOS..............116 Getting help and contacting Alienware....117 ................... 117 Self-help resources ..................117 Contacting Alienware...

  • Page 10: Before Working Inside Your Computer

    Before working inside your computer CAUTION: To avoid damaging the components and cards, handle them by their edges and avoid touching pins and contacts. NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Before you begin Save and close all open files and exit all open applications.
  • Page 11 WARNING: Before working inside your computer, read the safety information that shipped with your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. WARNING: Disconnect all power sources before opening the computer cover or panels. After you finish working inside the computer, replace all covers, panels, and screws before connecting to the power source.

  • Page 12: Recommended Tools

    Recommended tools The procedures in this document may require the following tools: • Phillips screwdriver • Plastic scribe...

  • Page 13: After Working Inside Your Computer

    After working inside your computer CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. Replace all screws and ensure that no stray screws remain inside your computer. Connect any external devices, peripherals, and cables you removed before working on your computer.

  • Page 14: Removing The Base Panel

    Removing the base panel WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer.
  • Page 15 Using a plastic scribe, gently release the tabs that secure the base panel to the computer base. computer base captive screws (2) base panel plastic scribe...
  • Page 16 Disconnect the battery cable from the battery-cable connector. battery cable battery-cable connector Turn the computer over. Press and hold the power button for 5 seconds to ground the system board.

  • Page 17: Replacing The Base Panel

    Replacing the base panel WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer.

  • Page 18: Removing The Memory Modules

    Removing the memory modules WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer.
  • Page 19 Slide and remove the memory module from the memory-module slot. securing clips (2) memory modules (2) memory-module slot...

  • Page 20: Replacing The Memory Modules

    Replacing the memory modules WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer.

  • Page 21: Post-Requisites

    Slide the memory module firmly into the slot at an angle and press the memory module down until it clicks into place. NOTE: If you do not hear the click, remove the memory module and reinstall it. securing clips (2) notch memory module memory-module slot...

  • Page 22: Removing The Solid-State Drive

    Removing the solid-state drive WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer.
  • Page 23 Using the pull tab, pivot the solid-state drive bracket and peel off the bracket from the tabs on the computer base. pull tab solid-state drive bracket screws (4) adhesive tape tabs (4) Using the pull tab, disconnect the solid-state drive cable from the system board.
  • Page 24 Remove the screws that secure the solid-state drive assembly to the computer base. pull tab solid-state drive cable solid-state drive assembly screws (2) Lift the solid-state drive assembly off the computer base. Remove the screw that secures the solid-state drive to the solid-state drive assembly.
  • Page 25 Slide and lift the solid-state drive off the solid-state drive assembly. solid-state drive slots (2) solid-state drive solid-state drive assembly screw...

  • Page 26: Replacing The Solid-State Drive

    Replacing the solid-state drive WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer.

  • Page 27: Removing The Hard Drive

    Removing the hard drive WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer.
  • Page 28 Lift the hard-drive assembly off the computer base. pull tab hard-drive cable hard-drive assembly screws (4) Remove the screws that secure the hard-drive bracket to the hard drive.
  • Page 29 Lift the hard drive off the hard-drive bracket. hard-drive bracket screws (4) hard drive...
  • Page 30 Disconnect the interposer from the hard drive. interposer hard drive...

  • Page 31: Replacing The Hard Drive

    Replacing the hard drive WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer.

  • Page 32: Removing The Palm Rest

    Removing the palm rest WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer.

  • Page 33: Procedure

    Procedure Lift the latches and disconnect the keyboard and keyboard-backlight cables from the system board. keyboard-backlight cable keyboard cable...
  • Page 34 Remove the screws that secure the palm-rest assembly to the computer base. screws (14) computer base...
  • Page 35 Lift the computer base slightly and push the release tabs on the palm-rest assembly until it pops out. release tabs Turn the computer over and open the display as far as possible. Using a plastic scribe, pry up along the edges of the palm-rest assembly.
  • Page 36 Gently lift the palm-rest assembly and turn it over. palm-rest assembly Lift the connector latch and disconnect the power-button board cable from the system board.
  • Page 37 Lift the palm-rest assembly off the computer base. palm-rest assembly connector latch power-button board cable Remove the keyboard. 10 Remove the power-button board. Remove the status-light board.
  • Page 38 12 Remove the touchpad. palm rest...

  • Page 39: Replacing The Palm Rest

    Replacing the palm rest WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer.

  • Page 40: Removing The Touch Pad

    Removing the touch pad WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer.
  • Page 41 Lift the touchpad off the palm-rest assembly. screws (4) touchpad cable touchpad...

  • Page 42: Replacing The Touch Pad

    Replacing the touch pad WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer.

  • Page 43: Removing The Keyboard

    Removing the keyboard WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer.

  • Page 44: Procedure

    Procedure Lift the connector latches and disconnect the touchpad cable and the status-light cable from the power-button board. connector latches (2) touchpad cable status-light cable Peel the touchpad cable and status-light cable off the keyboard bracket.
  • Page 45 Remove the screws that secure the keyboard bracket to the palm-rest assembly. keyboard bracket screws (12) Lift the keyboard bracket off the palm-rest assembly. Remove the screws that secure the keyboard to the palm-rest assembly.
  • Page 46 Slide and lift the keyboard, along with the cables, off the palm-rest assembly. tabs (3) keyboard screws (2)

  • Page 47: Replacing The Keyboard

    Replacing the keyboard WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer.

  • Page 48: Removing The Power-Button Board

    Removing the power-button board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer.

  • Page 49: Procedure

    Procedure Lift the connector latch and disconnect the power-button board cable from the power-button board. connector latch power-button board cable...
  • Page 50 Remove the screw that secures the power-button board to the palm-rest assembly. power-button board screw Lift the power-button board off the palm-rest assembly.

  • Page 51: Replacing The Power-Button Board

    Replacing the power-button board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer.

  • Page 52: Removing The Status-Light Board

    Removing the status-light board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer.

  • Page 53: Procedure

    Procedure Lift the connector latch and disconnect the status-light board cable from the status-light board. status-light board status-light board cable...
  • Page 54 Remove the screw that secures the status-light board to the palm-rest assembly. screw status-light board Lift the status-light board off the palm-rest assembly.

  • Page 55: Replacing The Status-Light Board

    Replacing the status-light board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer.

  • Page 56: Removing The Display Assembly

    Removing the display assembly WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer.
  • Page 57 Slide and lift the hinge caps off the display hinges. screws (2) hinge caps (2) Close the display and turn the computer over. Remove the screw that secures the wireless-card bracket to the wireless card.
  • Page 58 Disconnect the antenna cables from the wireless card. screws (2) screw wireless-card bracket antenna cables Turn the computer over and open the display. Remove the antenna cables from the routing guides on the display hinges. Lift the connector latch and disconnect the display cable from the system board.
  • Page 59 Disconnect the logo-board cable from the system board and remove it from the routing guides on the display hinges. display cable connector latch adhesive tapes (2) antenna cables (2) connector logo-board cable...
  • Page 60 12 Remove the screws that secure the display assembly to the computer base. display assembly screws (4) display hinges (2) 13 Lift the display assembly off the computer base.

  • Page 61: Replacing The Display Assembly

    Replacing the display assembly WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer.

  • Page 62: Post-Requisites

    12 Align the screw holes on the hinge caps with the screw holes on the display hinges. 13 Replace the screws that secure the hinge caps to the display hinges. Post-requisites Follow the procedure from step 5 to step 9 in “Replacing the palm rest”.

  • Page 63: Removing The Power-Adapter Port

    Removing the power- adapter port WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer.
  • Page 64 Disconnect the speaker cable from the system board. power-adapter port bracket screws (2) speaker cable...
  • Page 65 Remove the screws that secure the system board to the computer base. system board screws (3) Slide and lift the system-board assembly. Turn the system-board assembly over.
  • Page 66 Disconnect the power-adapter port cable and remove the power-adapter port from the system board. power-adapter port cable system-board connector...

  • Page 67: Replacing The Power-Adapter Port

    Replacing the power-adapter port WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer.

  • Page 68: Removing The Heat-Sink Assembly

    Removing the heat-sink assembly WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer.

  • Page 69: Procedure

    Procedure Disconnect the fan cables from the connectors on the system board. connectors (2) fan cables (2) Turn the system board over.
  • Page 70 Remove the screws that secure the heat-sink assembly to the system board. heat-sink assembly screws (7) Lift the heat-sink assembly off the system board.

  • Page 71: Replacing The Heat-Sink Assembly

    Replacing the heat-sink assembly WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer.

  • Page 72: Removing The Wireless Card

    Removing the wireless card WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer.
  • Page 73 wireless-card slot wireless card...

  • Page 74: Replacing The Wireless Card

    Replacing the wireless card WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer.

  • Page 75: Removing The Coin-Cell Battery

    Removing the coin-cell battery WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer.
  • Page 76 Peel the coin-cell battery off the system board. coin-cell battery coin-cell battery cable...

  • Page 77: Replacing The Coin-Cell Battery

    Replacing the coin-cell battery WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer.

  • Page 78: Removing The System Board

    Removing the system board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer.
  • Page 79 system board...

  • Page 80: Replacing The System Board

    Replacing the system board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer.

  • Page 81: Removing The Battery

    Removing the battery WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer.
  • Page 82 Lift the battery off the computer base. speaker cable battery screws (2)

  • Page 83: Replacing The Battery

    Replacing the battery WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer.

  • Page 84: Removing The Speakers

    Removing the speakers WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer.
  • Page 85 Lift the speakers, along with its cable, off the computer base. tabs speaker cable speakers (2) alignment posts (4) computer base...

  • Page 86: Replacing The Speakers

    Replacing the speakers WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer.

  • Page 87: Removing The Computer Base

    Removing the computer base WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer.
  • Page 88 computer base...

  • Page 89: Replacing The Computer Base

    Replacing the computer base WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer.

  • Page 90: Removing The Display Bezel

    Removing the display bezel WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer.
  • Page 91 Carefully lift the display bezel and turn it over. display bezel Lift the connector latches and disconnect the display-board cables from the logo board.
  • Page 92 Disconnect the logo-board cable from the logo board. logo board display-board cables (3) logo-board cable...
  • Page 93 display bezel...

  • Page 94: Replacing The Display Bezel

    Replacing the display bezel WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer.

  • Page 95: Removing The Display Panel

    Removing the display panel WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer.
  • Page 96 Gently lift the display panel and turn it over. screws (4) display panel display back-cover...
  • Page 97 Lift the connector latch and disconnect the display cable from the display panel. display panel connector latch display cable...

  • Page 98: Replacing The Display Panel

    Replacing the display panel WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer.

  • Page 99: Removing The Camera

    Removing the camera WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer.
  • Page 100 Using a plastic scribe, pry the camera module off the display back-cover. camera module camera cable plastic scribe...

  • Page 101: Replacing The Camera

    Replacing the camera WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer.

  • Page 102: Removing The Display Hinges

    Removing the display hinges WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer.
  • Page 103 Lift the display hinges off the display back-cover. screws (8) display hinges (2)

  • Page 104: Replacing The Display Hinges

    Replacing the display hinges WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer.

  • Page 105: Removing The Display

    Removing the display back- cover WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer.

  • Page 106: Procedure

    Procedure Peel the display-board cable to access the camera cable. display-board cable...
  • Page 107 Note the display cable routing and peel the camera cable off the display back-cover. camera cable display back-cover display back-cover...

  • Page 108: Replacing The Display

    Replacing the display back- cover WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer.

  • Page 109: Bios Setup Program

    BIOS setup program Overview CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS setup program. Certain changes can make your computer work incorrectly. NOTE: Before you change BIOS setup program, it is recommended that you write down the BIOS setup program screen information for future reference.
  • Page 110 Main System Time Displays the current time in hh:mm:ss format. System Date Displays the current date in mm/dd/ yyyy format. BIOS Version Displays the BIOS version. Product Name Displays the model number of your computer. Service Tag Displays the service tag of your computer.
  • Page 111 Advanced Intel SpeedStep Technology Allows you to enable or disable Intel SpeedStep Technology. NOTE: If enabled, the processor clock speed and core voltage are adjusted dynamically based on the processor load. Default: Enabled Virtualization Allows you to enable or disable the Intel Virtualization technology.
  • Page 112 Allows you to disable or enable the external USB ports. Default: Enabled USB debug Allows you to enable or disable this port for Windows debugging. Default: Disabled Advanced-Performance options with Alienware Graphics Amplifier Overclocking Feature Allows you to enable or disable global overclocking feature. Default: Disabled...

  • Page 113: Boot Sequence

    Security HDD password Status Displays if the HDD password is clear or set. Default: Not set Service Tag Displays the service tag of the computer when the service tag is present. Displays a field to input the service tag manually when the service tag is absent.

  • Page 114: Boot Options

    it attempts to boot from the next bootable device. You can use this feature to change the: • Current Boot Sequence — change the boot sequence for the current boot, for example, to boot from the optical drive to run Dell Diagnostics from the Drivers and Utilities disc or to reinstall your operating system using an external media.

  • Page 115: Changing Boot Sequence For Future Boots

    On the Boot Options, select the device you want to boot from and press Enter. For example, if you are booting to a USB hard drive, highlight USB Hard Disk and press Enter. Changing boot sequence for future boots Enter system setup. "Entering System Setup".

  • Page 116: Flashing The Bios

    Flashing the BIOS You may need to flash (update) the BIOS when an update is available or when you replace the system board. To flash the BIOS: Turn on the computer. Go to www.dell.com/support. Click Product Support, enter the Service Tag of your computer and click Submit.

  • Page 117: Getting Help And Contacting Alienware

    Getting help and contacting Alienware Self-help resources You can get information and help on Alienware products and services using these online self-help resources: Self-Help Information Self-Help Options Windows 10/Windows 8.1—In Accessing Windows Help Windows search, type Help and Support, and press Enter.
  • Page 118 NOTE: If you do not have an active internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog.

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