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Appendix
Troubleshooting
If you have difficulty with your phone, please try the suggestions below. For Customer
Service, visit our web site at www.telephones.att.com, or call 1-800-222-3111.
Problem
My tele-
phone does
not work at
all
Low Battery
is displayed
on screen
The battery
does not
charge in the
handset or
the handset
battery does
not accept
charge
Suggestion
• Make sure the battery pack is installed and charged correctly (see
page ). For optimum daily performance, return the cordless hand-
set to the telephone base after use.
• Make sure the power adapter is securely plugged into an outlet
not controlled by a wall switch.
• Make sure the telephone line cord is plugged firmly into the tele-
phone base and the modular wall jack.
• Unplug the unit's electrical power. Wait for approximately 1 sec-
onds, then plug it back in. Allow up to one minute for the cordless
handset and base to synchronize.
• Remove and re-insert the battery. If that still does not work, it may
be necessary to purchase a new battery pack.
• Disconnect the telephone base from the modular jack and plug in
a working telephone. If this telephone does not work, the problem
is probably in the wiring or the local service. Call the local tele-
phone company.
• Place the handset in the base or charger for recharging.
• Remove and re-install the battery and use it normally until fully
discharged, then recharge the handset on the telephone base or
charger for 1 hours.
• If the above measures do not correct the problem, the battery may
need to be replaced.
• Make sure the handset is placed in the charger correctly. The
CHARGING light on the telephone base or charger should be on.
• If the cordless handset is in the charger or in the telephone base
but the CHARGING light is not on, refer to "The CHARGING light is
off" in this section.
• It may be necessary to purchase a new battery. Please refer to the
batteries section of this user's manual.
• The telephone might be malfunctioning. Please refer to the Limited
Warranty section of this user's manual for further instruction.
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