Appendix
Troubleshooting
Problem
There is noise or
interference dur-
ing a telephone
conversation
My caller ID
features are not
working prop-
erly
I hear other
calls when
using the tele-
phone.
Suggestion
•
The handset may be out of range. Move it closer to the telephone
base.
•
Appliances or other cordless telephones plugged into the same cir-
cuit as the telephone base can cause interference. Try moving the
appliance or telephone base to another outlet.
•
Other electronic products can cause interference to your cordless
telephone. Try installing your telephone as far away as possible from
the following electronic devices: wireless routers, radios, radio tow-
ers, pager towers, cellular telephones, digital telephones, intercoms,
room monitors, televisions, VCRs, personal computers, kitchen appli-
ances, wireless routers, and other cordless telephones.
•
Microwave ovens operate on the same frequency as your telephone.
It is normal to experience static on your telephone while the micro-
wave oven is operating. Do not install this telephone in the same
outlet or near a microwave oven.
•
If your telephone is plugged in with a modem or a surge protector,
plug the telephone (or modem/surge protector) into a different loca-
tion. If this solves the problem, re-locate your telephone or modem
farther apart from each other, or use a different surge protector.
•
The layout of your home or office might be limiting the operating
range. Trying moving the base to another location, preferably a higher
location for better reception.
•
Disconnect the telephone base from the modular jack and plug in a
corded telephone. If calls are still not clear, the problem is probably
in the wiring or local service. Contact the local telephone company
(charges may apply).
•
Select channels through 10 for your router (refer to the user's man-
ual of your router for more information).
•
If the other telephones in your home are having the same problem,
the problem is in the wiring or local service. Contact the local tele-
phone company (charges may apply).
•
Do you have DSL service? If yes, you need to have a DSL filter
installed at every telephone jack that has a telephone connected to it.
Contact your DSL service provider for filter information.
•
Disconnect the telephone base from the telephone jack. Plug in a dif-
ferent telephone. If you still hear other calls, the problem is probably
in the wiring or local service. Call your local telephone company.
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