Troubleshooting Charts - IBM eServer 200 xSeries User Reference Manual

Changing the position of this jumper erases all configuration and setup information,
including the power-on and administrator passwords. Therefore, you must reconfigure
the server after clearing CMOS memory (see Chapter 3, "Configuring your server," on
page 9). If possible, record your server configuration information before moving the
CMOS jumper.
After you clear the CMOS information, move the jumper back to its normal position
(pins 1 and 2); then, replace the server cover. Reconnect the external cables and
power cords; then, turn on the peripheral devices and the server.

Troubleshooting charts

You can use the troubleshooting charts in this section to find solutions to problems
that have definite symptoms.
Important: If diagnostic error messages appear that are not listed in the following
tables, make sure that your system has the latest level of BIOS code and you are
using the latest diagnostic code.
See "Starting the diagnostic programs" on page 69 to test the system. If you have run
the diagnostic test programs or if running the tests does not reveal the problem, call
for service.
Look for the symptom in the left column of the chart. Instructions and probable
solutions to the problem are in the right column. If you have just added new software
or a new option and your system is not working, do the following before using the
troubleshooting charts:
•
•
•
Table 11. Troubleshooting charts.
Device
CD-ROM drive
CD-ROM drive is not
recognized.
Diskette drive
Diskette drive in-use light stays
on, or the system bypasses the
diskette drive.
Remove the software or device that you just added.
Run the diagnostic tests to determine if your system is running correctly.
Reinstall the new software or new device.
Verify that:
1. The primary IDE channel is enabled in the Configuration/Setup Utility program.
2. All cables and jumpers are installed correctly.
3. The correct device driver is installed for the CD-ROM drive.
If there is a diskette in the drive, verify that:
1. The diskette drive is enabled in the Configuration/Setup Utility program.
2. The diskette is good and not damaged. (Try another diskette if you have one.)
3. The diskette contains the necessary files to start the system.
4. Your software program is working properly.
If the diskette drive in-use light stays on, or the system continues to bypass the
diskette drive, call for service.
Suggested action
Chapter 6. Solving problems
79