Service Support - IBM eServer 240 xSeries User Reference Manual

Help is also available from bulletin boards and online services, as well as by fax
and telephone. This section provides information about these sources.
Services available and telephone numbers listed are subject to change without
notice.

Service support

With the original purchase of an IBM hardware product, you have access to
extensive support coverage. During the IBM hardware product warranty period,
you may call the IBM Personal Computer HelpCenter (1-800-772-2227 in the U.S.)
for hardware product assistance covered under the terms of the IBM hardware
warranty. See "Getting help by telephone" on page 165 for HelpCenter telephone
numbers in other countries.
The following services are available during the warranty period:
Be sure to retain your proof of purchase to obtain warranty service.
Please have the following information ready when you call:
If possible, be at your computer when you call.
162
IBM xSeries User's Reference
http://www.lotus.com
http://www.tivoli.com
http://www.microsoft.com
http://www.novell.com
http://www.sco.com
http://www.adaptec.com
http://www.apcc.com
http://www.norton.com
Problem determination - Trained personnel are available to assist you with
determining if you have a hardware problem and deciding what action is
necessary to fix the problem.
IBM hardware repair - If the problem is determined to be caused by IBM
hardware under warranty, trained service personnel are available to provide the
applicable level of service.
Engineering change management - Occasionally, there might be changes that
are required after a product has been sold. IBM or your reseller, if authorized
by IBM, will make Engineering Changes (ECs) available that apply to your
hardware.
Machine Type and Model
Serial numbers of your IBM hardware products
Description of the problem
Exact wording of any error messages
Hardware and software configuration information