Error And Warning Messages - KVH Industries TracPhone V11IP User Manual

Error and Warning Messages

This section lists the error and warning message codes that might
appear on the TracPhone V11-IP web interface, front panel LCD, and/
or system logs to indicate a system problem. Many of these faults
should only be repaired by a KVH-certified technician; contact KVH
Technical Support for assistance (see
Support" on page
No.
101
102
103
104
106
107
137).
Description
Error: There is a short circuit in the antenna data cable.
Check the cable.
Warning: The ICM is not providing the proper DC power
to the antenna (this DC voltage must be present to enable
the antenna's AC power circuit). Check the wires on the
back of the ICM.
Warning: A software update file was not found on the USB
device. Try these steps:
• Remove the USB device from the ICM, wait 10 seconds,
then reinsert it.
• Verify that a valid TracPhone V11-IP update file (ending
in ".kvh") is present on the USB device in its root
directory.
• Replace the update file on the USB device with a new file.
• Use a different USB device.
Warning: The software update file you selected is corrupt.
Try a new update file.
Error: The ICM has lost communications with the antenna.
Try these steps:
• Check the vessel AC power connection to the antenna.
• Check the wiring on the back of the ICM.
• Check the antenna data cable.
• Try turning the system off, then back on.
Warning: The ICM's internal temperature exceeds
acceptable limits. Try these steps:
• Listen for the cooling fan inside the ICM. If you don't
hear the fan, contact KVH.
• If you hear the cooling fan, turn off the system and allow
it to cool down. Then vacuum the ICM's vents (see
"Preventative Maintenance" on page
• If the problem persists, you might need to relocate the
unit to an area that provides better ventilation.
TracPhone V11-IP User's Guide
"Contacting KVH Technical
141).
Troubleshooting
113