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KVH Industries TracPhone V11 HTS User Manual

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Related Manuals for KVH Industries TracPhone V11 HTS

Summary of Contents for KVH Industries TracPhone V11 HTS

  • Page 1 TracPhone ® User’s Guide...
  • Page 2 Phone: 1 866 701-7103 Email: mvbsupport@kvh.com North/South America, Australia: Phone: +1 401 851-3806 Email: mvbsupport@kvh.com Europe, Middle East, Asia, Africa: Phone: +45 45 160 180 Email: mvbsupport@kvh.com KVH Part # 54-1293 Rev. C © 2020, KVH Industries, Inc., All rights reserved.
  • Page 3 Trademark Information TracPhone, KVH, CommBox, IP-MobileCast, and the unique light-colored dome with dark contrasting baseplate (Reg. No. 2,864,752) are trademarks of KVH Industries, Inc. mini-VSAT Broadband is a service mark of KVH Industries, Inc. All other trademarks are the property of their respective owners.

  • Page 4: Table Of Contents

    TracPhone V11-HTS User’s Guide Table of Contents Introduction About this Manual................3 Who Should Use this Manual............3 Icons Used in this Manual ............3 Typographical Conventions ............3 Related Documentation............4 Important Safety Information.............5 RF Radiation Hazard Area ............6 System Overview................7 System Components ..............8 Satellite Communications..............9 Seamless Satellite Switching..........11 Getting Started...
  • Page 5 TracPhone V11-HTS User’s Guide Interface Preferences Changing the Administrator Password ..........25 Entering the Vessel Name..............26 Assigning Phone Line Names ............27 Adjusting the LCD Brightness ............28 No-Transmit Zones No-Transmit Zones Overview............31 Status of No-Transmit Zones ............32 Establishing No-Transmit Zones ............33 Disabling No-Transmit Zones............38 Clearing No-Transmit Zones ............39 Tracking Avoidance Zones Tracking Avoidance Zones Overview ..........43...
  • Page 6 TracPhone V11-HTS User’s Guide VoiceMail ..................63 Recording a VoiceMail Personal Greeting ......63 Listening to Your VoiceMail Messages........63 Faxing ....................65 UCH-250 Fax Server ...............66 Accessing Your Voice Account ............67 Network Configuration Selecting a Network Configuration..........71 Standard HTS Configuration ............74 Static IP HTS Configuration..............77 Open Access HTS Configuration ............81 Compatible Configurations for Media Server........82 Wireless Settings................83...
  • Page 7 TracPhone V11-HTS User’s Guide Preventing Automatic Updates ..........102 Disabling Automatic File Backup and Synchronization ..102 Firewall Protection ...............103 Web Browser Settings ............103 Data-Intensive Applications..........104 Mobile Websites ..............104 Disabling Wi-Fi Access on Mobile Devices......104 Email Best Practices.............105 CommBox Features................106 Accessing the CommBox Web Interface.......107 KVH Link Content Services.............108 Accessing KVH Link Content..........109 Accessing KVH Link Documentation........111...
  • Page 8 TracPhone V11-HTS User’s Guide OneCare Customer Support ............145 Contacting KVH Technical Support........146 Remote Diagnostics .............147 Maintenance Preventative Maintenance .............151 Software Updates ................153 Using the ICM to Update Software ........154 Using Your Computer to Update Software......155 Using an iPhone/iPod touch to Update Software....156 Using a USB Flash Drive to Update Software .......157 Corrective Maintenance..............158 Hardware Restart ................159...
  • Page 9 TracPhone V11-HTS User’s Guide Introduction 1. Introduction This section provides important safety information you need to know before using the system. It also provides a basic overview of the system and satellite communications. Contents About this Manual.............. 3 Important Safety Information ..........5 System Overview...............

  • Page 10: Introduction

    TracPhone V11-HTS User’s Guide Introduction About this Manual This manual provides complete operation, configuration, and troubleshooting information for the TracPhone V11-HTS system. Who Should Use this Manual The user should refer to this manual to learn how to operate the system, configure all aspects of the system, and identify the cause of any problem.

  • Page 11: Related Documentation

    TracPhone V11-HTS User’s Guide Introduction Related Documentation In addition to this User’s Guide, the following documents are provided with your TracPhone system: Document Description Installation Guide Complete installation instructions Quick Start Guide Handy quick reference guide with basic operating instructions Activation Checklist Details on activating the system for mini-VSAT Broadband service...

  • Page 12: Important Safety Information

    TracPhone V11-HTS User’s Guide Introduction Important Safety Information For your own safety, and for the safety of your passengers and/or crew, be sure to read the following important notices. WARNING Risk of Electric Shock Potentially lethal voltages are present within the ICM. To avoid electric shock, do not open the chassis enclosure.

  • Page 13: Rf Radiation Hazard Area

    TracPhone V11-HTS User’s Guide Introduction CAUTION RF Radiation Hazard The antenna transmits up to 22 watts of radio frequency (RF) energy that is potentially harmful. Whenever the system is powered on, make sure everyone stays more than 42 feet (13 m) away from the antenna.

  • Page 14: System Overview

    TracPhone V11-HTS User’s Guide Introduction System Overview Your TracPhone V11-HTS is a complete mini-VSAT Broadband communications system for mariners on the move, delivering a seamless and consistent Internet experience. And it all comes with an antenna that is smaller and lighter than traditional VSAT antennas. The system consists of an antenna and Integrated CommBox Modem (ICM) that connect to a land-based hub via a Ku-band or C-band satellite.

  • Page 15: System Components

    TracPhone V11-HTS User’s Guide Introduction System Components The TracPhone V11-HTS system includes the following components: Antenna Unit The antenna unit provides the satellite link to the land-based hub. Using its integrated GPS, advanced reflector technology, and gyro stabilization, the antenna automatically locates and tracks the correct satellite, even while your vessel is on the move.

  • Page 16: Satellite Communications

    TracPhone V11-HTS User’s Guide Introduction Satellite Communications Communications satellites are located in fixed positions above the Earth’s equator and relay data to/from the earth within the regions that they serve. Therefore, to communicate via a given satellite, you must be located within that satellite’s unique coverage area, also known as its “footprint.”...
  • Page 17 TracPhone V11-HTS User’s Guide Introduction In addition, since satellites are located 22,300 miles (35,900 km) above the equator, the TracPhone antenna must have a clear view of the sky to transmit and receive signals. Anything that stands between the antenna and the satellite can block signals, resulting in lost data. Common causes of blockage include the following: •...

  • Page 18: Seamless Satellite Switching

    TracPhone V11-HTS User’s Guide Introduction Seamless Satellite Switching The high-traffic regions of the global mini-VSAT Broadband coverage area are covered by more than one satellite. The ICM’s built-in modem maintains a list of all satellites in the network and, with input from the Hub, selects the highest priority satellite that provides coverage at the vessel’s current GPS location.
  • Page 19 TracPhone V11-HTS User’s Guide Getting Started 2. Getting Started This section provides you with the fundamental things you need to know to start using the system. It explains how to activate the system for mini- VSAT Broadband service, how to turn on the system for the first time, and how to interpret the system’s startup screens.

  • Page 20: Getting Started

    TracPhone V11-HTS User’s Guide Getting Started Service Activation Before you can start using the TracPhone system, you need to activate it for mini-VSAT Broadband service. To activate, fill out and submit the appropriate form(s) available at www.kvh.com/mvbservice. NOTE: You will need to enter the antenna and ICM serial numbers on the form.

  • Page 21: Turning On The System

    TracPhone V11-HTS User’s Guide Getting Started Turning On the System To turn on your TracPhone system, follow these steps: CAUTION The antenna transmits RF energy that is potentially harmful. Make sure everyone stays more than 42 feet (13 m) away from the antenna while it is in use.

  • Page 22: System Startup

    TracPhone V11-HTS User’s Guide Getting Started System Startup The ICM shows the following screens during startup. Similar messages will also appear on the web interface. If the display shows an error message, see “Error and Warning Messages” on page 121. ICM Screen Description The system is running a self test...

  • Page 23: Accessing The Web Interface

    TracPhone V11-HTS User’s Guide Getting Started Accessing the Web Interface The ICM offers a local web interface, which you can use to check system status, update software, and configure all aspects of the system. To access the web interface, simply open a web browser window on any computer on the network and enter the following web address: http://minivsat.kvh...

  • Page 24: Understanding The Home Page

    TracPhone V11-HTS User’s Guide Getting Started Understanding the Home Page The Home page of the TracPhone V11-HTS web interface provides essential system status information, including the status of the antenna, the system’s connection to the mini-VSAT Broadband service, and the voice service connection. It also displays the vessel’s GPS position and true heading and provides a graphical representation of the antenna’s pointing direction relative to the bow of the vessel.

  • Page 25: Accessing The Mini-Vsat Manager At Mykvh

    TracPhone V11-HTS User’s Guide Getting Started Accessing the mini-VSAT Manager at myKVH The mini-VSAT Manager at the myKVH secure web portal allows you to manage your vessel’s mini-VSAT Broadband usage from anywhere over the Internet. Specifically, the mini-VSAT Manager provides the following services: •...

  • Page 26: Viewing The Help (User Documentation)

    TracPhone V11-HTS User’s Guide Getting Started Viewing the Help (User Documentation) The system’s Help is available on the Support page of the TracPhone V11-HTS web interface. Two options are offered: Condensed and Extended. Refer to either of these resources for answers to your operation, configuration, or troubleshooting questions.

  • Page 27: Clearing The Cache Of Your Web Browser

    TracPhone V11-HTS User’s Guide Getting Started Clearing the Cache of Your Web Browser When you visit a web page, your browser may store a copy of it in its local cache. As a result, when you revisit the page, the browser may display the old copy it had previously stored rather than reload the latest version from the web.

  • Page 28: Interface Preferences

    TracPhone V11-HTS User’s Guide Interface Preferences 3. Interface Preferences This section explains how to customize the TracPhone V11-HTS web interface by entering the names of the vessel and phone line. It also explains how to change the Administrator password and adjust the brightness of the ICM’s front panel LCD.

  • Page 29: Changing The Administrator Password

    TracPhone V11-HTS User’s Guide Interface Preferences Changing the Administrator Password You must be logged in as an Administrator to make any substantial changes to the system’s configuration on the TracPhone V11-HTS web interface. To prevent unauthorized user access, KVH recommends that you change the Administrator password to something unique.

  • Page 30: Entering The Vessel Name

    TracPhone V11-HTS User’s Guide Interface Preferences Entering the Vessel Name The vessel name is displayed on the Home page of the TracPhone V11- HTS web interface. It also appears in all technical support communications. To enter your vessel’s name in the TracPhone V11-HTS web interface, follow these steps: 1.

  • Page 31: Assigning Phone Line Names

    TracPhone V11-HTS User’s Guide Interface Preferences Assigning Phone Line Names The phone line names are displayed on the Home page of the TracPhone V11-HTS web interface. They also appear in all technical support communications. For example, you might assign the name “Bridge”...

  • Page 32: Adjusting The Lcd Brightness

    TracPhone V11-HTS User’s Guide Interface Preferences Adjusting the LCD Brightness You can adjust the brightness of the ICM’s front panel LCD to suit your preferences. To adjust the brightness of the ICM’s display, follow these steps: 1. At the ICM front panel, press MENUS until the display shows “SETTINGS.”...
  • Page 33 TracPhone V11-HTS User’s Guide No-Transmit Zones 4. No-Transmit Zones This section explains how to view, configure, temporarily disable, and clear no-transmit zones, which prohibit the antenna from transmitting within a certain azimuth/elevation range. Contents No-Transmit Zones Overview .......... 31 Status of No-Transmit Zones........... 32 Establishing No-Transmit Zones........

  • Page 34: Transmit Zones

    TracPhone V11-HTS User’s Guide No-Transmit Zones No-Transmit Zones Overview To prevent exposure to the antenna’s radiated RF (radio frequency) energy, you can configure up to two no-transmit zones for areas where crew and passengers frequent. Whenever the antenna points within a no-transmit zone, the system disables the transmitter.

  • Page 35: Status Of No-Transmit Zones

    TracPhone V11-HTS User’s Guide No-Transmit Zones Status of No-Transmit Zones You can view the current status of the system’s no-transmit zones on the Home page of the TracPhone V11-HTS web interface. If no- transmit zones have been set up, “My VSAT Status” includes a No- Transmit Zones column.

  • Page 36: Establishing No-Transmit Zones

    TracPhone V11-HTS User’s Guide No-Transmit Zones Establishing No-Transmit Zones To configure a no-transmit zone, follow these steps: 1. Identify the necessary azimuth range for the zone (see “Identify the Azimuth Range”). 2. Identify the necessary elevation range for the zone (see “Identify the Elevation Range”).
  • Page 37 TracPhone V11-HTS User’s Guide No-Transmit Zones Identify the Elevation Range Now you need to determine the necessary elevation range for the no- transmit zone(s). You will need to enter, in ascending order, the beginning and ending elevations that define the outer boundaries of the zone.
  • Page 38 TracPhone V11-HTS User’s Guide No-Transmit Zones Configure the No-Transmit Zone(s) at the Web Interface 1. At the TracPhone V11-HTS web interface, click the Settings tab. Then click No-Transmit Zones. 2. Click Edit. 3. If the Login window appears, log in with the Administrator password.
  • Page 39 TracPhone V11-HTS User’s Guide No-Transmit Zones Figure 4-5 Configuring No-Transmit Zones...
  • Page 40 TracPhone V11-HTS User’s Guide No-Transmit Zones Understanding the Cumulative View The No-Transmit Zones page displays a diagram that indicates the cumulative azimuth and elevation ranges of the no-transmit zones you set up. The circumference of the circle indicates azimuth, while the radius indicates elevation.

  • Page 41: Disabling No-Transmit Zones

    TracPhone V11-HTS User’s Guide No-Transmit Zones Disabling No-Transmit Zones You can disable your programmed no-transmit zones to temporarily remove all restrictions on transmissions. This function permits the antenna to ignore the zones; it does not delete them from the system’s memory.

  • Page 42: Clearing No-Transmit Zones

    TracPhone V11-HTS User’s Guide No-Transmit Zones Clearing No-Transmit Zones You can clear all no-transmit zones from the system’s memory. Unlike disabling zones, clearing zones permanently deletes them. CAUTION Clearing no-transmit zones allows the antenna to transmit in any direction without restriction. Make sure everyone stays the minimum safe distance away from the antenna while it is in use (see “RF Radiation Hazard Area”...
  • Page 43 TracPhone V11-HTS User’s Guide Tracking Avoidance Zones 5. Tracking Avoidance Zones This section explains how to configure, temporarily disable, and clear tracking avoidance zones, which trigger the antenna to switch to another satellite when tracking in a marginal reception area. Contents Tracking Avoidance Zones Overview.......

  • Page 44: Tracking Avoidance Zones

    TracPhone V11-HTS User’s Guide Tracking Avoidance Zones Tracking Avoidance Zones Overview In an ideal installation, the antenna has a clear view of the sky in all directions and no other radiating equipment is nearby that can interfere with the satellite signal. However, such an ideal installation is not always achievable on a vessel, particularly on smaller yachts.

  • Page 45: Setting Up Tracking Avoidance Zones

    TracPhone V11-HTS User’s Guide Tracking Avoidance Zones Setting Up Tracking Avoidance Zones To manually configure a tracking avoidance zone, follow these steps. Important! KVH actively monitors your antenna system’s performance and will configure a tracking avoidance zone over the air whenever an obvious blockage area is identified.
  • Page 46 TracPhone V11-HTS User’s Guide Tracking Avoidance Zones Identify the Azimuth Range First, you need to determine the necessary azimuth range for the tracking avoidance zone(s). You will need to enter, in clockwise order, the beginning and ending azimuths that define the outer boundaries of the zone, relative to the antenna’s forward arrow, which should be pointing toward the bow.
  • Page 47 TracPhone V11-HTS User’s Guide Tracking Avoidance Zones Identify the Elevation Range Now you need to determine the necessary elevation range for the tracking avoidance zone(s). You will need to enter, in ascending order, the beginning and ending elevations that define the outer boundaries of the zone.
  • Page 48 TracPhone V11-HTS User’s Guide Tracking Avoidance Zones Configure the Tracking Avoidance Zone(s) at the Web Interface 1. At the TracPhone V11-HTS web interface, click the Settings tab. Then click Tracking Avoidance Zones. 2. Click Edit. 3. If the Login window appears, log in with the Administrator password.
  • Page 49 TracPhone V11-HTS User’s Guide Tracking Avoidance Zones Figure 5-4 Configuring Tracking Avoidance Zones...
  • Page 50 TracPhone V11-HTS User’s Guide Tracking Avoidance Zones Understanding the Cumulative View The Tracking Avoidance Zones page displays a diagram that indicates the cumulative azimuth and elevation ranges of the tracking avoidance zones that are currently enabled. The circumference of the circle indicates azimuth, while the radius indicates elevation.

  • Page 51: Disabling Tracking Avoidance Zones

    TracPhone V11-HTS User’s Guide Tracking Avoidance Zones Disabling Tracking Avoidance Zones You can disable any of your programmed tracking avoidance zones to temporarily remove its restrictions on tracking. This function permits the antenna to ignore the zone(s); it does not delete them from the system’s memory.

  • Page 52: Clearing Tracking Avoidance Zones

    TracPhone V11-HTS User’s Guide Tracking Avoidance Zones Clearing Tracking Avoidance Zones You can clear all tracking avoidance zones from the system’s memory. Unlike disabling zones, clearing zones permanently deletes them. To clear the tracking avoidance zones, follow these steps: 1. At the TracPhone V11-HTS web interface, click the Settings tab.
  • Page 53 TracPhone V11-HTS User’s Guide Voice Connections 6. Voice Connections This section covers everything you need to know about the enhanced voice service. It explains how to place calls, add additional phone lines and virtual numbers, check VoiceMail, send a fax, and access your voice account online.

  • Page 54: Voice Connections

    TracPhone V11-HTS User’s Guide Voice Connections Voice Service Overview KVH’s enhanced voice service – Voice over IP (VoIP) optimized for satellite communications – allows you to make and receive phone calls via the TracPhone system and the mini-VSAT Broadband service. Voice traffic is given priority on the network over standard Internet data to ensure the highest quality voice connections at all times.

  • Page 55: Making A Ship-To-Shore Call

    TracPhone V11-HTS User’s Guide Voice Connections Making a Ship-to-Shore Call To place a call from the vessel, follow these steps: 1. Make sure the TracPhone system is online. 2. Pick up the handset on any phone connected to the ICM. You should hear a dial tone.
  • Page 56 TracPhone V11-HTS User’s Guide Voice Connections Figure 6-2 Ship-to-Shore Calls (Example) Seattle 4620951 Tokyo Los Angeles 011-81-3-90126382 310-6910951 Melbourne 011-61-3-82125092 = International prefix Phone Line 1 1-206-3538023 (Seattle) (from Line 1 country) = Country code = Area/City code 82125092 = Local phone no. On an open or fixed rate plan, all calls are charged termination fees as calls originating from the U.S., regardless of vessel location or phone number.

  • Page 57: Making A Shore-To-Ship Call

    TracPhone V11-HTS User’s Guide Voice Connections Making a Shore-to-Ship Call People on shore call your vessel by dialing one of your vessel’s phone numbers. They are billed international and long-distance charges based on the vessel’s phone number, and not on the location of the vessel.

  • Page 58: Adding Phone Lines

    TracPhone V11-HTS User’s Guide Voice Connections Adding Phone Lines The ICM supports two phone lines, one for each “Voice Line” jack (an additional monthly fee applies to the optional second line). As a result, the system can support two simultaneous voice calls. However, KVH offers the following optional accessories that add additional phone lines to support three or more simultaneous calls: •...

  • Page 59: Additional Mta(S)

    TracPhone V11-HTS User’s Guide Voice Connections Additional MTA(s) If your vessel requires more than two phone lines, you may install one or two multimedia terminal adapters (MTAs) (KVH part no. 19-0504) to enable up to four additional lines. This allows the system to sustain three or more simultaneous calls.

  • Page 60: Crew Calling Gateway

    TracPhone V11-HTS User’s Guide Voice Connections Crew Calling Gateway The optional Crew Calling Gateway (KVH part no. 72-0349) adds four additional phone lines for crew members and charter passengers to place ship-to-shore calls using prepaid calling cards. Since the ICM also provides two main voice lines, the TracPhone V11-HTS may support up to six simultaneous voice calls with the Crew Calling Gateway installed.

  • Page 61: Virtual Numbers

    TracPhone V11-HTS User’s Guide Voice Connections Virtual Numbers For an additional fee, you may assign up to five virtual phone numbers to each vessel phone line (10 total). Each of these numbers can be set up with a different country code and area/city code, allowing people on shore within those regions to avoid international or long-distance charges when they call the vessel.

  • Page 62: Voicemail

    TracPhone V11-HTS User’s Guide Voice Connections VoiceMail KVH’s enhanced voice service offers a similar suite of features as you might find with any landline telephone service. One of these features is VoiceMail. With VoiceMail, people who call the vessel may record a message if you are unable to answer the call or the line is busy.
  • Page 63 TracPhone V11-HTS User’s Guide Voice Connections Listening to Your Messages on Shore You still have access to your VoiceMail messages when you disembark the vessel. Choose one of the following options: • Use a computer: Go to your voice account web page (see “Accessing Your Voice Account”...

  • Page 64: Faxing

    TracPhone V11-HTS User’s Guide Voice Connections Faxing You can fax documents via the enhanced voice service. Connect a fax machine to either “Voice Line” jack on the ICM and dial the fax number as you would a voice call (see “Making a Ship-to-Shore Call”...

  • Page 65: Uch-250 Fax Server

    TracPhone V11-HTS User’s Guide Voice Connections UCH-250 Fax Server Faxing over Internet Protocol can be unreliable at times (normally an 80% success rate). Glitches like latency, packet loss, and jitter, common with any VoIP connection, can interrupt the synchronization necessary for fax communications.

  • Page 66: Accessing Your Voice Account

    TracPhone V11-HTS User’s Guide Voice Connections Accessing Your Voice Account You can manage your account online at KVH’s Enhanced VoIP Service Account Center. You can view and configure all of the various calling features available to you, as well as view account information and listen to VoiceMails.

  • Page 67: Network Configuration

    TracPhone V11-HTS User’s Guide Network Configuration 7. Network Configuration This section explains the various network configuration options for connecting your vessel’s computers and other network devices to the TracPhone system. It also provides an overview of the advanced network settings that are available. Contents Selecting a Network Configuration........

  • Page 68: Selecting A Network Configuration

    TracPhone V11-HTS User’s Guide Network Configuration Selecting a Network Configuration The ICM includes four Ethernet ports and a built-in wireless access point (WAP) that can be configured in a variety of ways to meet your vessel’s needs. Figure 7-1 Ethernet Ports and Wireless Access Point User Ethernet Wi-Fi 1 2 3 4...
  • Page 69 TracPhone V11-HTS User’s Guide Network Configuration If your vessel requires a custom configuration, please contact KVH Network Services at networkservices@kvh.com. Important! The TracPhone V11-HTS system provides two separate data paths for Internet access: • High-speed LAN – Fastest speeds: uses open airtime plan that includes an allotment of data usage;...
  • Page 70 TracPhone V11-HTS User’s Guide Network Configuration 3. Select an option from the Configuration drop-down menu. Then click Save. Figure 7-2 Selecting a Network Configuration 4. At the confirmation message, click Save. 5. Follow the additional steps for your chosen configuration: “Standard HTS Configuration”...

  • Page 71: Standard Hts Configuration

    TracPhone V11-HTS User’s Guide Network Configuration Standard HTS Configuration In a Standard HTS configuration, Ethernet port 1 provides unlimited Internet access with no user logins or controls. Ports 2 through 4 and the built-in WAP require a user login and provide high-speed access. This is the default configuration.
  • Page 72 TracPhone V11-HTS User’s Guide Network Configuration Figure 7-4 Standard HTS Configuration Wiring Example Wi-Fi User (High-speed LAN) Login User Ethernet 1 2 3 Mobile Devices Unlimited LAN High-speed LAN User User User Login Login Login Mobile Bridge Ops PC Officers PC Crew PC Devices 3.
  • Page 73 TracPhone V11-HTS User’s Guide Network Configuration Figure 7-6 Data Allocation: Allocation Profiles (Example) NOTE: By default, the High-speed LAN has a gateway of 192.168.6.1 and assigns IP addresses in the 192.168.6.50-150 range. If this configuration conflicts with an existing onboard network, you may change the settings at the TracPhone V11-HTS web interface (go to Settings >...

  • Page 74: Static Ip Hts Configuration

    TracPhone V11-HTS User’s Guide Network Configuration Static IP HTS Configuration In a Static IP HTS configuration, Ethernet port 1 provides unlimited Internet access with no user logins or controls. Ports 2 and 3 and the built-in WAP require a user login and provide high-speed Internet access.
  • Page 75 TracPhone V11-HTS User’s Guide Network Configuration 3. Fill out the online form at www.kvh.com/staticip. Be sure to read all of the details on this form. An additional monthly fee for static IP service will apply. Important! Only the “User Ethernet 4” port on the ICM can be used to connect static IP devices, as this port bypasses the ICM’s local subnet to connect directly to the built-in modem.
  • Page 76 TracPhone V11-HTS User’s Guide Network Configuration Figure 7-9 Static IP HTS Configuration 6. When you receive an email from KVH confirming that your static IP address has been set up, configure the TCP/IP properties of your network device or computer with the static IP data provided in the email.
  • Page 77 TracPhone V11-HTS User’s Guide Network Configuration 8. To enable the ICM’s built-in wireless access point (WAP) for Wi-Fi access, follow the steps in “Wireless Settings” on page 9. Make sure all non-static IP computers are configured for DHCP addressing (see “Configuring Computers for DHCP”...

  • Page 78: Open Access Hts Configuration

    TracPhone V11-HTS User’s Guide Network Configuration Open Access HTS Configuration In an Open Access HTS configuration, Ethernet port 1 provides unlimited Internet access, and Ports 2 and 3 and the built-in WAP provide high-speed Internet access, with no user logins or controls. Port 4 is reserved for an optional KVH service such as Global Static IP.

  • Page 79: Compatible Configurations For Media Server

    TracPhone V11-HTS User’s Guide Network Configuration Compatible Configurations for Media Server If you connect a KVH Media Server to the TracPhone system for KVH Link content delivery via the IP-MobileCast service, you need to set the ICM to one of the following network configurations: •...

  • Page 80: Wireless Settings

    TracPhone V11-HTS User’s Guide Network Configuration Wireless Settings With Wi-Fi enabled, vessel devices can connect to the ICM via its built- in wireless access point (WAP) and receive IP addresses from the ICM via DHCP. Important! The range of the ICM’s WAP will depend on the layout and structure of the vessel.
  • Page 81 TracPhone V11-HTS User’s Guide Network Configuration 4. Set the following wireless options: State: Select On. SSID: Enter a unique name for the vessel network. Protocol: Select either 802.11b or 802.11g. Security: Select either security type – WPA2 or WEP (128-bit). Password/Passphrase: If you selected WPA2, enter a password (between 8-20 characters).

  • Page 82: Configuring Computers For Dhcp

    TracPhone V11-HTS User’s Guide Network Configuration Configuring Computers for DHCP To configure your computers for DHCP, allowing them to receive IP addresses from the ICM, follow the steps for your operating system: • “Windows 10 DHCP Settings” • “Windows 8 DHCP Settings” on page 86 •...

  • Page 83: Windows 8 Dhcp Settings

    TracPhone V11-HTS User’s Guide Network Configuration Figure 7-17 Windows 10- Internet Protocol Properties 6. In the Ethernet Properties dialog box, click Close. Windows 8 DHCP Settings To configure a Windows 8 computer for DHCP addressing, follow these steps: 1. In Control Panel, double-click Network and Sharing Center. To open the Control Panel, go to the desktop, select Settings from the Charms bar, then select Control Panel.

  • Page 84: Windows 7 Or Windows Vista Dhcp Settings

    TracPhone V11-HTS User’s Guide Network Configuration 5. In the Internet Protocol Properties dialog box, select Obtain an IP address automatically and Obtain DNS server address automatically. Then click OK. Figure 7-18 Windows 8 - Internet Protocol Properties 6. In the Ethernet Properties dialog box, click Close. Then click Close in the Ethernet Status dialog box.

  • Page 85: Windows Xp Dhcp Settings

    TracPhone V11-HTS User’s Guide Network Configuration 4. In the Local Area Connection Properties dialog box, click the Networking tab, select Internet Protocol Version 4, and then click Properties. 5. In the Internet Protocol Properties dialog box, select Obtain an IP address automatically and Obtain DNS server address automatically.
  • Page 86 TracPhone V11-HTS User’s Guide Network Configuration 3. In the Local Area Connection Status dialog box, click the General tab. Then click Properties. If this screen doesn’t appear, simply skip to Step 4. 4. In the Local Area Connection Properties dialog box, click the General tab, select Internet Protocol (TCP/IP), and then click Properties.

  • Page 87: Mac Os X Dhcp Settings

    TracPhone V11-HTS User’s Guide Network Configuration Mac OS X DHCP Settings To configure a Mac OS X computer for DHCP addressing, follow these steps: 1. In System Preferences, click Network. 2. In the Network dialog box, select Ethernet then set the following: •...

  • Page 88: Lan Settings

    TracPhone V11-HTS User’s Guide Network Configuration LAN Settings By default, the High-speed LAN has a gateway of 192.168.6.1 and assigns IP addresses in the 192.168.6.50-150 range. If this configuration conflicts with an existing onboard network, you may change the settings at the TracPhone V11-HTS web interface (see below). The Unlimited LAN (gateway 192.168.5.1) cannot be changed;...

  • Page 89: Cache Settings

    TracPhone V11-HTS User’s Guide Network Configuration Cache Settings By default, the local web cache is enabled on the ICM. This feature allows the ICM to temporarily store the content of web pages you visit, so they will load faster on subsequent visits. The local web cache should stay enabled to ensure the best possible web browsing experience.

  • Page 90: Setting Up Data Usage Alerts

    TracPhone V11-HTS User’s Guide Network Configuration Setting Up Data Usage Alerts You can set up automatic email alerts to notify you (and others of your choosing) when your vessel’s data usage reaches certain thresholds, and prevent surprises on your airtime bill. At your option, alerts can be sent when the vessel has consumed a certain percentage of its monthly allowance and/or when usage exceeds that monthly allowance by a certain amount of your choosing.

  • Page 91: Commbox Settings

    TracPhone V11-HTS User’s Guide Network Configuration CommBox Settings If the optional CommBox software is enabled, the ICM’s network settings are configured by KVH over the air. The Network Settings page of the ICM and mini-VSAT Manager will not contain any configurable fields.

  • Page 92: Reset To Factory Configuration

    TracPhone V11-HTS User’s Guide Network Configuration Reset to Factory Configuration If the system’s network becomes corrupted such that you can no longer access the TracPhone V11-HTS web interface, and KVH Technical Support is unable to access the system remotely, you can reset the system to its original factory settings.
  • Page 93 TracPhone V11-HTS User’s Guide Network Configuration Figure 7-27 Factory Reset Press MENUS until DIAGNOSTIC TOOLS is displayed. DIAGNOSTIC TOOLS NEXT SELECT EXIT KVH SUPPORT IP NEXT SELECT EXIT CALIBRATE GYROS NEXT SELECT EXIT FACTORY RESET NEXT SELECT EXIT NETWORK CONFIG WILL BE ERASED! PROCEED WITH RESET? SELECT...
  • Page 94 TracPhone V11-HTS User’s Guide Data Connections 8. Data Connections This section explains how to connect to the Internet via the mini-VSAT Broadband service. It also provides a number of suggestions for minimizing the amount of data that’s transferred over the network, and provides an overview of the CommBox and KVH Link options.

  • Page 95: Data Connections

    TracPhone V11-HTS User’s Guide Data Connections Internet Access Overview While the TracPhone system is online with the mini-VSAT Broadband service, you can perform all of the same Internet tasks you perform at home: • Email • Web browsing • Weather and chart updates •...

  • Page 96: Connecting To The Internet

    TracPhone V11-HTS User’s Guide Data Connections Connecting to the Internet To connect to the Internet, follow these steps: 1. Make sure the TracPhone system is online. 2. Open a web browser window on any device connected to the vessel’s network. 3.

  • Page 97: Tips For Minimizing Data Usage

    TracPhone V11-HTS User’s Guide Data Connections Tips for Minimizing Data Usage The configurations of operating systems, web browsers, and applications generally assume the unlimited, always-on broadband connection that is a reality on land. As such, they will often try to connect to the Internet on their own to download updates and transfer files.

  • Page 98: Preventing Automatic Updates

    TracPhone V11-HTS User’s Guide Data Connections Preventing Automatic Updates The default configuration of many applications allow them to download updates from the Internet automatically, without any user interaction. KVH recommends that, while the device is being used at sea, you set up these applications either to not check for updates or to notify you before downloading them.

  • Page 99: Firewall Protection

    TracPhone V11-HTS User’s Guide Data Connections Firewall Protection A firewall can prevent most applications from accessing the Internet without your knowledge, as well as protect your devices from outside intrusion. KVH recommends that you enable the firewall on your router or individual network devices. Web Browser Settings All popular web browsers, such as Internet Explorer, Mozilla Firefox, Google Chrome, and Apple Safari, offer various tools that allow you to...

  • Page 100: Data-Intensive Applications

    TracPhone V11-HTS User’s Guide Data Connections Data-Intensive Applications The following applications can consume a great deal of data whenever they are active or running in the background: • Skype (uses 40 MB per month just to maintain your status, in addition to the data used for actual calls and chats) •...

  • Page 101: Email Best Practices

    TracPhone V11-HTS User’s Guide Data Connections Email Best Practices There are several ways to reduce the amount of data your email application uses. Consider the following email best practices: • Use an IMAP (Interactive Mail Access Protocol) server instead of traditional POP3 (Post Office Protocol 3).

  • Page 102: Commbox Features

    TracPhone V11-HTS User’s Guide Data Connections CommBox Features The optional CommBox software extends the network capabilities of the ICM to improve crew morale, streamline operations, improve efficiency, and reduce costs. Two options are available: • CommBox Standard Bundle (KVH part no. 35-0010): Provides least cost routing, onboard firewall, web caching, web image compression, ad removal, and URL and content filtering •...

  • Page 103: Accessing The Commbox Web Interface

    TracPhone V11-HTS User’s Guide Data Connections Accessing the CommBox Web Interface If a CommBox software bundle is enabled on the ICM, follow these steps to access the CommBox web interface: 1. At the TracPhone V11-HTS web interface, click the CommBox tab.

  • Page 104: Kvh Link Content Services

    TracPhone V11-HTS User’s Guide Data Connections KVH Link Content Services KVH Link delivered by IP-MobileCast offers licensed entertainment to commercial vessels at sea without using your monthly data plan or slowing down onboard connections to the Internet. Content may include movies, TV shows, daily print and video news, sports highlights, music, karaoke, and podcasts, depending on the vessel’s subscription.

  • Page 105: Accessing Kvh Link Content

    TracPhone V11-HTS User’s Guide Data Connections Accessing KVH Link Content If your vessel has subscribed to a KVH Link entertainment service, you can access its content using any of the following devices: Device App or Browser Windows 7+ Chrome, Firefox MacOS 10.10+ Chrome, Firefox Android 6+...
  • Page 106 TracPhone V11-HTS User’s Guide Data Connections Option 3: KVH Link Set-top Box Connected to a TV NOTE: To install the KVH Link Set-top Box (KVH part no. 72-0876), refer to the detailed instructions provided with the Set-top Box. 1. Turn on the TV and select the HDMI input that is connected to the Set-top Box.

  • Page 107: Accessing Kvh Link Documentation

    TracPhone V11-HTS User’s Guide Data Connections Accessing KVH Link Documentation The user documentation for KVH Link is accessible from the KVH Link app and web interface. Click or tap the menu button in the upper left corner and select Help > Support Documents (PDFs). Figure 8-6 KVH Link Help...

  • Page 108: Troubleshooting

    TracPhone V11-HTS User’s Guide Troubleshooting 9. Troubleshooting This section identifies some basic problems along with their possible causes and solutions. It also explains what the error messages, status messages, and LED conditions indicate, how to view and export the system logs, and how to get support. Contents Initial Steps for Any Problem .........

  • Page 109: Initial Steps For Any Problem

    TracPhone V11-HTS User’s Guide Troubleshooting Initial Steps for Any Problem If you are experiencing a problem with your TracPhone system, first follow these basic steps: Step 1a: Check System Status Information on the Web Interface Open a web browser window on any computer on the network and enter http://minivsat.kvh to access the TracPhone V11-HTS web interface.
  • Page 110 TracPhone V11-HTS User’s Guide Troubleshooting Step 2: Check for Blockage If the antenna is continuously searching for the satellite, check the area around the antenna for blockage. The antenna needs an unobstructed view of the sky to receive satellite signals. Common causes of blockage include other onboard masts or structures, severe weather, and nearby buildings, bridges, trees, or other vessels.

  • Page 111: Troubleshooting A Voice Problem

    TracPhone V11-HTS User’s Guide Troubleshooting Troubleshooting a Voice Problem If you are unable to make a voice call, follow these steps: Step 1: Check the Basics Complete the initial steps described in “Initial Steps for Any Problem” on page 115. Step 2: Make Sure You Are Dialing the Number Properly As explained in “Making a Ship-to-Shore Call”...
  • Page 112 TracPhone V11-HTS User’s Guide Troubleshooting Step 6: Try a Different Phone Disconnect the phone from the ICM and connect another phone in its place (use a phone that you know is working properly). If you are then able to place a call with the new phone, the phone you were using is faulty.

  • Page 113: Troubleshooting A Data Problem

    TracPhone V11-HTS User’s Guide Troubleshooting Troubleshooting a Data Problem If you are unable to access the Internet, follow these steps: Step 1: Check the Basics Complete the initial steps described in “Initial Steps for Any Problem” on page 115. Step 2: Check Your Computer’s DHCP Configuration Unless you have set up a static IP address, your computer’s TCP/IP settings need to be configured for DHCP addressing, which allows the ICM to assign it an IP address.
  • Page 114 TracPhone V11-HTS User’s Guide Troubleshooting Figure 9-1 Pinging the Network Connections Satellite Antenna System Internet 192.168.6.1 4.2.2.1 DNS Server...

  • Page 115: Error And Warning Messages

    TracPhone V11-HTS User’s Guide Troubleshooting Error and Warning Messages This section lists the error and warning message codes that might appear on the TracPhone V11-HTS web interface, front panel LCD, and/or system logs to indicate a system problem. Many of these faults should only be repaired by a KVH-certified technician;...
  • Page 116 TracPhone V11-HTS User’s Guide Troubleshooting Description Warning: The ICM’s internal temperature exceeds acceptable limits. Try these steps: • Listen for the cooling fan inside the ICM. If you don’t hear the fan, contact KVH. • If you hear the cooling fan, turn off the system and allow it to cool down.
  • Page 117 TracPhone V11-HTS User’s Guide Troubleshooting Description Error: The ICM’s built-in modem is not communicating. Try these steps: • Check the ICM jumper cable. • Try turning the ICM off, then back on. • If the error persists, contact KVH. Error: The ICM’s built-in modem is not responding to status queries.
  • Page 118 TracPhone V11-HTS User’s Guide Troubleshooting Description Warning: The antenna is not receiving adequate DC power from the ICM (this DC voltage must be present to enable the antenna’s AC power circuit). Check the data cable and the wires on the back of the ICM. Error: The antenna’s main board has lost communications with the skew and cross-azimuth motors.
  • Page 119 TracPhone V11-HTS User’s Guide Troubleshooting Description Error: The antenna’s cross-azimuth motor or limit switch failed. Contact KVH. Error: The antenna’s skew motor has a power failure. Contact KVH. Error: The antenna’s skew motor or limit switch failed. Contact KVH. Error: One of the antenna’s gyros is out of calibration. Contact KVH.
  • Page 120 TracPhone V11-HTS User’s Guide Troubleshooting Description Error: The antenna’s main board detects a power failure. Contact KVH. Error: The antenna’s C-band BUC is not receiving the required 10 MHz reference signal from the ICM. Check the transmit (TX) RF cable. Error: The antenna’s main board has lost communications with the BUC.
  • Page 121 TracPhone V11-HTS User’s Guide Troubleshooting Description Warning: The internal temperature of the antenna’s SSPA (solid state power amplifier) is outside the normal range. Turn off the system and allow it to cool. If the problem persists, the SSPA might be faulty. Contact KVH. Warning: The antenna’s power/thermal module is not providing adequate power to the main board.
  • Page 122 TracPhone V11-HTS User’s Guide Troubleshooting Description Error: The antenna cannot determine which type of LNB is installed. Either the LNB type was not programmed at the factory, or the antenna’s memory (EEPROM) has been cleared or corrupted. Contact KVH. Error: The ICM is incompatible with the antenna’s LNB. The LNB is configured for HTS, while the ICM is not.

  • Page 123: Status Information

    TracPhone V11-HTS User’s Guide Troubleshooting Status Information You can find system status information on the TracPhone V11-HTS web interface and front panel LCD. Similar information is available in both places. See the following for details: • “Status Information on the Web Interface” •...
  • Page 124 TracPhone V11-HTS User’s Guide Troubleshooting The tables below summarize the status information that is available on the Home page. My VSAT Status Message Description Connection Status General status of the ICM’s built-in modem: • Online – Modem is connected to the mini- VSAT Broadband service;...
  • Page 125 TracPhone V11-HTS User’s Guide Troubleshooting My Phone Message Description My Phone General status of the system’s connection to the enhanced voice service: • Online & Ready – the voice service is ready for use • Offline • Logging In... • Unable to Connect to Voice Service – Caused by an account or activation error;...
  • Page 126 TracPhone V11-HTS User’s Guide Troubleshooting Support Page of the Web Interface The Support page provides more detailed system status information, as reported by the ICM’s built-in modem. Figure 9-3 Support Page The “My VSAT Status” provides the same basic status information as the Home page, with the addition of antenna pointing information: Azimuth (Az), Elevation (El), and Skew.
  • Page 127 TracPhone V11-HTS User’s Guide Troubleshooting General Statistics Message Description Management IP The built-in modem’s external satellite IP address: 10.64.xxx.xxx; its identity on the mini-VSAT Broadband network KVH Support IP The IP address assigned to the system for remote diagnostics by KVH Technical Support Latitude Vessel latitude reported by the GPS...
  • Page 128 TracPhone V11-HTS User’s Guide Troubleshooting TX Statistics Message Description • Enabled – Return link is tracking the RL State satellite • Disabled – Return link is pointing within a configured no-transmit zone RL Carrier Current satellite’s return link modulation, symbol rate (in kilo-symbols/sec), and code rate Power The instantaneous transmit power in dBm...

  • Page 129: Status Information On The Icm Front Panel Lcd

    TracPhone V11-HTS User’s Guide Troubleshooting Status Information on the ICM Front Panel LCD On the front panel of the ICM, you can view much of the same status information that’s available on the web interface. To view the status information, follow these steps: 1.
  • Page 130 TracPhone V11-HTS User’s Guide Troubleshooting Modem/Network Status Message Description The external IP address of the system MODEM MANAGEMENT IP on the mini-VSAT Broadband network. General status of the modem; ”In MODEM STATE Network” indicates the modem is logged into the mini-VSAT Broadband service (see “General Statistics”...
  • Page 131 TracPhone V11-HTS User’s Guide Troubleshooting Antenna/ACU Status Message Description General status of the antenna; must be ANTENNA STATE “Tracking” to connect to mini-VSAT Broadband DC voltage measured at the antenna’s ANTENNA DC INPUT circuit board; should be between 44 VDC and 52 VDC Azimuth and elevation at which the CURRENT AZ/EL antenna is currently pointing;...
  • Page 132 TracPhone V11-HTS User’s Guide Troubleshooting GPS/Heading Status Message Description Source of the GPS data used by the CURRENT GPS SOURCE system Status of the GPS currently being used SYSTEM GPS STATUS by the antenna; displays vessel latitude/longitude if GPS has a valid True heading reported by the vessel’s NMEA TRUE HEADING NMEA 0183 talker;...

  • Page 133: Led Indicators

    TracPhone V11-HTS User’s Guide Troubleshooting LED Indicators Status lights on the front of the ICM indicate the current status of the system and can help you identify problems quickly. Figure 9-5 Status Lights During normal operation, all status lights should be lit green. The following tables explain what the different light conditions indicate.
  • Page 134 TracPhone V11-HTS User’s Guide Troubleshooting ANTENNA Light The table below explains what the ANTENNA light indicates. Light is... Indicates Description No power input to the antenna Green Tracking Antenna is tracking a satellite Green, Searching Antenna is searching for a satellite, flashing waiting for modem communications, or processing a software update...

  • Page 135: System Logs

    TracPhone V11-HTS User’s Guide Troubleshooting System Logs The ICM offers two logs to capture historical antenna system data: • Operational Log (see “Operational Log”) • Event Log (see “Event Log” on page 142) These logs are excellent diagnostic tools, so a technician or KVH Technical Support may refer to them when troubleshooting a system problem.
  • Page 136 TracPhone V11-HTS User’s Guide Troubleshooting • Restart System, Start New Log: This option deletes the current Operational Log, restarts the antenna, and begins recording a new Operational Log. This log will begin with the system’s startup messages, which include the results of various self-test routines.

  • Page 137: Equipment Id Numbers

    TracPhone V11-HTS User’s Guide Troubleshooting Equipment ID Numbers On the Support page of the TracPhone V11-HTS web interface, you can find the following important equipment identification numbers: • Antenna serial number • ICM serial number • Modem serial number • Modem Device ID number •...

  • Page 138: Software Versions

    TracPhone V11-HTS User’s Guide Troubleshooting Software Versions On the Support page of the TracPhone V11-HTS web interface, you can view the currently installed versions of the following software: • Operating system (resides on ICM) • ICM/Antenna – you can update this software through the ICM (see “Software Updates”...

  • Page 139: Onecare Customer Support

    TracPhone V11-HTS User’s Guide Troubleshooting OneCare Customer Support KVH provides comprehensive, full life-cycle support for mini-VSAT Broadband customers as defined by the following phases: Application Engineering • Sales and/or engineering assistance for solution design to address vessel or fleet operating needs Solution Deployment •...

  • Page 140: Contacting Kvh Technical Support

    TracPhone V11-HTS User’s Guide Troubleshooting Contacting KVH Technical Support If you experience an operating problem or require technical assistance, please contact KVH Technical Support (24x7/365): Within the Continental U.S.A.: Phone: 1 866 701-7103 Email: mvbsupport@kvh.com North/South America, Australasia: Phone: +1 401 851-3806 Email: mvbsupport@kvh.com Europe, Middle East, Asia-Pacific, Africa:...

  • Page 141: Remote Diagnostics

    TracPhone V11-HTS User’s Guide Troubleshooting Remote Diagnostics If your vessel is located within a GPRS cellular coverage area, KVH Technical Support may be able to “dial in” to your TracPhone system through the antenna’s remote service and support module (RSM). With direct access to your system’s built-in diagnostic tools, KVH can often find the problem quickly to get you back up and running.
  • Page 142 TracPhone V11-HTS User’s Guide Maintenance 10. Maintenance This section explains how to perform preventative maintenance to keep the system in tip-top shape. It also explains how to update the software and restart system components. Contents Preventative Maintenance..........151 Software Updates ............153 Corrective Maintenance..........

  • Page 143: Maintenance

    TracPhone V11-HTS User’s Guide Maintenance Preventative Maintenance Your TracPhone system is likely subjected to heavy use and exposed to harsh marine environmental conditions. Therefore, like any sophisticated electronic equipment installed on the vessel, it needs to be cleaned, inspected, and updated on a regular basis to maintain its peak performance and reliable service.
  • Page 144 TracPhone V11-HTS User’s Guide Maintenance Annual Preventative Maintenance Check In addition to the routine care that you do yourself, KVH recommends that you have your antenna system checked by a KVH-certified technician on an annual basis. During this service call, the technician will conduct a thorough inspection of the entire system.

  • Page 145: Software Updates

    TracPhone V11-HTS User’s Guide Maintenance Software Updates KVH periodically releases new versions of software to enhance the performance and capabilities of the system. You can update your system to this latest software at any time by downloading the file from KVH’s Update server and uploading it to the ICM.

  • Page 146: Using The Icm To Update Software

    TracPhone V11-HTS User’s Guide Maintenance Using the ICM to Update Software NOTE: This method requires Internet access; airtime charges may apply. To update the software using the ICM and your mini-VSAT Broadband connection, follow these steps: 1. At the TracPhone V11-HTS web interface, click the Updates tab.

  • Page 147: Using Your Computer To Update Software

    TracPhone V11-HTS User’s Guide Maintenance Using Your Computer to Update Software To update the software using your local computer, follow these steps: 1. First, you need to save the latest software update file to your computer. KVH-certified technicians can download this file from the KVH Partner Portal.

  • Page 148: Using An Iphone/Ipod Touch To Update Software

    TracPhone V11-HTS User’s Guide Maintenance Using an iPhone/iPod touch to Update Software To update the software using an iPhone/iPod touch, follow these steps: 1. If you haven’t already done so, download the mini-VSAT app from the Apple App Store. 2. Use the iPhone/iPod touch app to download the latest software version to your iPhone/iPod touch at any time.

  • Page 149: Using A Usb Flash Drive To Update Software

    TracPhone V11-HTS User’s Guide Maintenance Using a USB Flash Drive to Update Software To update the software using a USB flash drive, follow these steps: 1. First, you need to save the latest software update file to the root directory of your USB flash drive. KVH-certified technicians can download this file from the KVH Partner Portal.

  • Page 150: Corrective Maintenance

    TracPhone V11-HTS User’s Guide Maintenance Corrective Maintenance If a system component fails, it will need to be replaced by a KVH- certified technician. The system is a sophisticated electronic device; only specially trained KVH-certified technicians have the tools and expertise necessary to diagnose and repair a system fault. Important! Field replaceable units should only be replaced by a trained, KVH- certified technician.

  • Page 151: Hardware Restart

    TracPhone V11-HTS User’s Guide Maintenance Hardware Restart If you experience a problem with the system, you may need to restart the hardware. You can restart the following system components from the TracPhone V11-HTS web interface: • Restart Antenna – Restarts the TracPhone V11-HTS antenna. Choose this option whenever the antenna is unable to find the satellite.

  • Page 152: Wiring Diagram

    TracPhone V11-HTS User’s Guide Wiring Diagram Appendix A. Wiring Diagram This section provides a system wiring diagram. For detailed installation instructions, refer to the Installation Guide. Contents Wiring Diagram.............. 163...
  • Page 153 TracPhone V11-HTS User’s Guide Wiring Diagram Wiring Diagram The wiring diagram below shows the basic system connections. For detailed installation instructions, refer to the Installation Guide. Antenna Data Green/Red Red/Green Orange/Red Red/Orange Power Green/White White/Green Blue/White White/Blue Brown/White AC Power White/Brown Orange/White White/Orange...

  • Page 154: Lcd Menus

    TracPhone V11-HTS User’s Guide LCD Menus Appendix B. LCD Menus This section provides a quick reference guide to the LCD menus on the ICM’s front panel. Contents LCD Menus Quick Reference Guide ....... 167...

  • Page 155: Lcd Menus Quick Reference Guide

    TracPhone V11-HTS User’s Guide LCD Menus LCD Menus Quick Reference Guide The chart below shows the menu structure of the ICM front panel LCD interface. STATUS NEXT SELECT EXIT Modem/Network Status MTA/RSM (GPRS) Antenna/ACU Status MTA Status Modem Management IP Antenna State Modem State RSM (GPRS) Status...

  • Page 156: Specifications

    TracPhone V11-HTS User’s Guide Specifications Appendix C. Specifications This section provides the technical specifications of the TracPhone system’s components. Contents System Specifications ........... 171...

  • Page 157: System Specifications

    TracPhone V11-HTS User’s Guide Specifications System Specifications Antenna Specifications Attribute Rating Meets Inmarsat operational, survival, and shock specifications RX receive/TX transmit Ku-band: 10.95-12.75 GHz/14.0-14.5 GHz frequency band C-band: 3.625-4.2 GHz/5.85-6.425 GHz Antenna gain Ku-band: 40.1 dBi (receive); 41.7 dBi (transmit) C-band: 30.0 dBi (receive);...
  • Page 158 TracPhone V11-HTS User’s Guide Specifications ICM Specifications Attribute Rating NMEA input NMEA 0183, 4800 baud, accurate within 2°, compatible sentences: Heading: $--HDG, $--HDM, $--HDT, $--OSD, $--THS, $--VHW, GPS: $--RMC Input voltage 100-240 VAC, 50-60 Hz Temperature Operational: 5° F to 131° F (-15° C to +55° C) Survival: 5°...

  • Page 159: Glossary

    TracPhone V11-HTS User’s Guide Glossary Appendix D. Glossary This section provides a glossary of technical terms used throughout the documentation. Contents Glossary................. 175...
  • Page 160 TracPhone V11-HTS User’s Guide Glossary Glossary 10BaseT Ethernet standard using twisted pair cabling (such as CAT5). Supports a maximum data rate of 10 Mbps. 100BaseT Fast Ethernet standard using twisted pair cabling (such as CAT5). Supports a maximum data rate of 100 Mbps. 802.11 Wireless network communications standard commonly used in LANs.
  • Page 161 TracPhone V11-HTS User’s Guide Glossary Cache A web browser's local storage of visited web pages and other Internet files, allowing that information to be accessed more quickly on subsequent visits. CAT5 Category of twisted pair cable with a maximum data rate of 1,000 Mbps.
  • Page 162 TracPhone V11-HTS User’s Guide Glossary Data Rate Speed at which a communications path can transfer information, normally measured in bits per second (bps). Decibel. Ratio of one power level to another. DHCP Dynamic Host Configuration Protocol. IP protocol that allows a server to automatically assign IP addressing information to a computer or device on the network.
  • Page 163 TracPhone V11-HTS User’s Guide Glossary Ethernet Network communications standard adopted by most LANs. Communicates via twisted pair cable at one of three maximum data rates: (1) Standard - 10 Mbps, (2) Fast - 100 Mbps, and (3) Gigabit - 1 Gbps (1,000 Mbps). Firewall Security mechanism that protects a network from unauthorized access.
  • Page 164 TracPhone V11-HTS User’s Guide Glossary High-throughput Satellite Network. The satellite network is comprised of spot beams (for high capacity, fast speeds, and enhanced reception) and wide beams (for continued service when outside spot beam coverage). HTTP HyperText Transfer Protocol. The primary protocol for the World Wide Web.
  • Page 165 TracPhone V11-HTS User’s Guide Glossary Local Area Network. A relatively small group of computers and devices linked together within close proximity to each other and usually on the same IP network. L-band Range of frequencies from 950 MHz to 2150 MHz. Low Noise Block down-converter.
  • Page 166 TracPhone V11-HTS User’s Guide Glossary NMEA 0183 Talker Marine electronic device, such as a gyrocompass, that transmits data messages that comply with the NMEA 0183 standard. Data is transmitted serially at 4800 baud over a pair of wires (A and B). Orbital Slot The longitude of the satellite that the modem has currently selected for tracking.
  • Page 167 TracPhone V11-HTS User’s Guide Glossary Power/Thermal Module Antenna component that distributes DC power to all other antenna components. Protocol Standard that establishes strict rules for how data is communicated over a network. Proxy A server that controls client access to another server. PSTN Public Switched Telephone Network.
  • Page 168 TracPhone V11-HTS User’s Guide Glossary Session Initiation Protocol. Protocol for routing VoIP calls. Skew Adjustment angle to orient an LNB with a linearly polarized satellite signal. Ratio of signal-level to background-noise in decibels, indicating the general quality of a received signal. Spread Spectrum A type of communication method by which the information signal energy is spread over a frequency band much wider than the...
  • Page 169 TracPhone V11-HTS User’s Guide Glossary Subnet Mask Divides the latter portion of an IP address into subnet and host designations. For example, in a regular class B network, the first two numbers in an IP address define the network ID while the last two numbers define the host ID (the individual computer or device on that network).
  • Page 170 TracPhone V11-HTS User’s Guide Glossary Uniform Resource Locator. Address of a web page or file on the World Wide Web. Consists of three parts: (1) protocol (such as “http”), (2) IP address or domain name (such as “www.kvh.com”), and (3) name of the web page or file to be retrieved from that address (such as “index.html”).
  • Page 171 TracPhone V11-HTS User’s Guide Glossary WINS Resolution Windows Internet Naming Service Resolution. Organizes the names of all Windows computers in a network with their respective IP addresses. Similar function to DNS. Wireless Network Card PCI or PCMCIA card that provides a computer with wireless access to a LAN via a WAP.
  • Page 172 TracPhone V11-HTS User’s Guide Index Appendix E. Index This section is an index to allow you to find information quickly. Contents Index................189...
  • Page 173 TracPhone V11-HTS User’s Guide Index Index 15, 143 activation administrator password alerts data usage antenna description 33, 45 forward arrow 19, 132 pointing direction restart serial number software version specifications status 130, 137 anti-virus software applications, data-intensive 99, 104 automatic backup and sync, disabling automatic updates, preventing azimuth 132, 137, 171...
  • Page 174 TracPhone V11-HTS User’s Guide Index cloud services, disabling CommBox software description Help network settings 83, 91, 92, 94 purchasing version web interface Condensed Help corrective maintenance coverage map crew calling 37, 49 cumulative view, no-transmit zones 75, 80 data allocations data usage alerts data usage, reducing delay, voice call...
  • Page 175 TracPhone V11-HTS User’s Guide Index fax server field replaceable units firewall floating ground footprint, satellite frequency 136, 171 front panel menus FRUs gain, antenna Gnutella GPRS modem description status backup 17, 19 position source status gyro stabilization hazard, radiation 6, 16 19, 138 heading Help...
  • Page 176 TracPhone V11-HTS User’s Guide Index IMAP incoming calls in-country call international call Internet access IP address 133, 147 KVH support iPhone/iPod touch app IP-MobileCast LAN settings latitude LCD brightness LCD menus LEDs lights, front panel event operational login CommBox software crew voice account longitude...
  • Page 177 TracPhone V11-HTS User’s Guide Index DID number initialization IP address restart satellite selection serial number software update software version status additional IP address MAC address 117, 159 restart software version status multimedia, disable myKVH network reset to factory settings status Wi-Fi network configurations open access HTS...
  • Page 178 TracPhone V11-HTS User’s Guide Index outgoing calls passphrase, WEP password administrator WPA2 peer-to-peer file sharing phone line names phone lines, additional ping 19, 132 pointing direction, antenna POP3 pop-up blocker power antenna input transmission (BUC) power on system preloading web pages, disabling preventative maintenance 55, 59 priority, voice traffic...
  • Page 179 TracPhone V11-HTS User’s Guide Index satellite switching secure VPN security, wireless 15, 143, 146 serial numbers skew 132, 136, 137 Skype social media software update description via iPhone/iPod touch via local computer via satellite via USB flash drive software versions specifications spyware SSID...
  • Page 180 TracPhone V11-HTS User’s Guide Index vessel name virtual numbers voice service account access crew calling delays description fees phone lines 55, 59 priority ship-to-shore calls shore-to-ship calls status virtual numbers voicemail voicemail VoIP VPN, secure 8, 71 warnings web browser settings web interface access widgets Wi-Fi...
  • Page 181 KVH Industries A/S KVH Industries, Inc. KVH Industries Pte Ltd. EMEA Headquarters World Headquarters Asia-Pacific Headquarters Kokkedal, Denmark Middletown, RI U.S.A. Singapore Tel: +45 45 160 180 Fax: +45 45 160 181 Tel: +1 401 847 3327 Fax: +1 401 849 0045 Tel: +65 6513 0290 Fax: +65 6472 3469 E-mail: info@emea.kvh.com...

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