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KVH Industries AgilePlans TracPhone V11IP Reshipping Instructions
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KVH Industries AgilePlans TracPhone V11IP Reshipping Instructions

Antenna and ancillary equipment
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AgilePlans
by KVH
®
TracPhone V11
Equipment Reshipping Instructions
Getting Help
If you need assistance, please contact the KVH Service Delivery Group at servicedeliverygroup@kvh.com.
This guide explains how to prepare a TracPhone
ICM, and optional accessories (i.e., the KVH Link Set-top Box, Iridium Pilot
Media Server) for reshipping.
Important!
These instructions assume the equipment has been removed from the vessel and that you have access to the
original packaging or the KVH reshipping kit. If all essential components are not returned, or if the
equipment is damaged and/or does not function normally, you will be billed for the cost of replacement
or repairs.
Packing Steps
The complete listing of packing steps is provided below.
1. Pack the Antenna...................................2
2. Pack the ICM ..........................................5
3. Pack the KVH Link Set-top Box...........7
Tools Required
This procedure requires the following tools:
•
Phillips screwdrivers
•
Electric drill and 5/8" (16 mm) bit
•
Light hammer and center punch
•
5/32" hex key
•
Anti-seize lubricant
•
1/2" open-end wrench
•
1/2" open-end torque wrench set to
21 in.-lbs (2.37 N-m)
KVH, TracPhone, AgilePlans, IP-MobileCast, CommBox, and the unique light-colored dome with dark contrasting baseplate are trademarks of
KVH Industries, Inc. All other trademarks are property of their respective companies. The information in this document is subject to change
without notice. No company shall be liable for errors contained herein. © 2017-2020 KVH Industries, Inc., All rights reserved. 54-1228 Rev. D
/V11
Antenna and Ancillary
IP
HTS
®
V11-IP or V11-HTS antenna system, including the antenna,
4. Pack the Iridium Pilot ............................9
5. Pack the SAILOR 4300 .........................12
6. Pack the Media Server .........................15
•
3/4" socket/ratchet or wrench
•
7/16" socket/ratchet or nut driver
•
3/4" socket/torque ratchet capable of settings
between 35 and 40 ft-lbs (47 and 54 N-m) of
torque
V11-HTS (silver ICM) only:
• 7/16" open-end wrench for J4 RF terminator
• Extraction tool or equivalent for B1-to-B2
locking Ethernet jumper cable
®
®
system, SAILOR
4300 system, or
1

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Summary of Contents for KVH Industries AgilePlans TracPhone V11IP

  • Page 1 KVH Industries, Inc. All other trademarks are property of their respective companies. The information in this document is subject to change without notice. No company shall be liable for errors contained herein. © 2017-2020 KVH Industries, Inc., All rights reserved. 54-1228 Rev. D...
  • Page 2 Pack the Antenna You must return the following components: TacPhone V11-IP or V11-HTS antenna Quantity: 1 Follow the instructions below to prepare the Figure 1: Minimum Replacement Pallet Dimensions antenna for reshipping. 2 x 6 (x6) (5.08 x 15.24) Step 1 - Prepare the Shipping Pallet If the original shipping pallet is not available, 4 x 4 (x3) (10.16 x 10.16)
  • Page 3 Step 2 - Attach the Antenna to the Pallet Figure 2: Attaching the Lift Brackets Follow the instructions below to hoist the antenna and attach it to the shipping pallet. a. Using eight screws, flat washers, and lock 1/4"-20 x 1.5" nuts, secure the four lift brackets to the Screw (x8) antenna (see Figure 2).
  • Page 4 f. At each of the four antenna mounting holes, Figure 5: Mounting Bolts (Side View) place a 1/2" flat washer on a 1/2"-13 bolt (apply anti-seize lubricant to the threads). Insert 1/2"-13 Bolt (x4) the bolt into the hole from above and a 1/2" Stationary T-nut from below (see Figure 5).
  • Page 5 Pack the ICM You must return the following components: Integrated CommBox Modem IEC320-C14 to IEC320-C13 IEC320-C14 to NEMA5-15P (ICM) adapter cable, 6.5 ft (2 m) adapter cable, 7.5 ft (2.2 m) Quantity: 1 Quantity: 1 Quantity: 1 European power cable, 8.2 ft (2.5 m) Strain-relief bracket Wi-Fi antenna Quantity: 1...
  • Page 6 c. Place the ICM and strain relief bracket into Figure 7: ICM Box Ready for Shipping the shipping box (see Figure 7). d. Place the power cables, Wi-Fi antenna(s), and any other accessories in a sealed ziplock bag and place the bag on top of the ICM (see Figure 7).
  • Page 7 Pack the KVH Link Set-top (If Equipped) You must return the following components: Set-top Box AC power adapter HDMI cable Quantity: 1 Quantity: 1 Quantity: 1 Remote control Quantity: 1 Follow the instructions below to prepare the Figure 8: Set-top Box Accessories in Inner Box KVH Link Set-top Box for reshipping.
  • Page 8 c. Place the Set-top Box in its protective sleeve Figure 9: Set-top Box in Inner Box or a ziplock bag. Then place it in the cardboard cutout before placing it in the inner box on top of the Set-top Box accessories (see Figure 9).
  • Page 9 Pack the Iridium Pilot (If Equipped) You must return the following components: Iridium Pilot Above Decks Iridium Pilot Below Decks Iridium OpenPort Captain Equipment (ADE) Equipment (BDE) Handset Quantity: 1 Quantity: 1 Quantity: 1 BDE power module BDE power adapter cable Quantity: 1 Quantity: 1 Follow the instructions below to prepare the...
  • Page 10 Step 2 - Pack the BDE Figure 12: Iridium System Component in Foam Bag (Example) Follow the instructions below to pack the BDE, Captain handset, and power module. a. Place the BDE, power module, and handset into individual polybags, foam bags, or ziplock bags (see Figure 12).
  • Page 11 Step 3 - Pack All Components Together Figure 14: ADE Box Placed in Reshipping Box Follow the instructions below to pack the ADE, BDE, and all remaining accessories together. a. Place the ADE box in the bottom of the reshipping box (see Figure 14). b.
  • Page 12 Pack the SAILOR 4300 (If Equipped) You must return the following components: SAILOR 4300 Above Deck Unit SAILOR 4300 Below Deck Unit BDU power cable (ADU) (BDU) Quantity: 1 Quantity: 1 Quantity: 1 Follow the instructions below to prepare the Figure 16: ADU in Box SAILOR 4300 system for reshipping.
  • Page 13 Step 2 - Pack the BDU Figure 18: BDU in Foam Cutout Follow the instructions below to pack the BDU. a. Place the BDU upside down in the foam cutout in the BDU box (see Figure 18). b. Cover the BDU with the thick layer of protective foam (see Figure 19).
  • Page 14 Step 3 - Pack All Components Together Figure 20: ADU Box Placed in Reshipping Box Follow the instructions below to pack the ADU and BDU together. a. Place the ADU box in the bottom of the reshipping box (see Figure 20). b.
  • Page 15 Pack the Media Server (If Equipped) You must return the following components: Media Server European power cable, 8.2 ft (2.5 m) IEC320-C14 to NEMA5-15P Quantity: 1 Quantity: 1 adapter cable, 7.5 ft (2.2 m) Quantity: 1 Follow the instructions below to prepare the Figure 22: Foam End Caps on the Media Server Media Server for reshipping.
  • Page 16 c. Place the power cable and any other Figure 24: Packed Power Cables and Accessories accessories in a sealed ziplock bag and place the bag on top of the Media Server (see Figure 24). d. Close and seal the reshipping box. e.

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