Error Messages - KVH Industries TracPhone V7-IP User Manual

Error Messages

This section lists the error message codes that might appear on the
TracPhone V7-IP web interface and front panel LCD to indicate a
system problem. Many of these faults should only be repaired by a
KVH-certified technician; contact KVH Technical Support for
assistance (see
Error
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"Technical Support" on page
Description
There is an open circuit in the antenna power/data cable.
Check the cable.
There is a short circuit in the antenna power/data cable.
Check the cable.
The ICM is not providing the proper DC power to the
antenna. Check the wires on the back of the ICM.
A software update file was not found on the USB device.
Try these steps:
• Remove the USB device from the ICM, wait 10 seconds,
then reinsert it.
• Verify that a valid TracPhone V7-IP update file (ending
in ".kvh") is present on the USB device.
• Replace the update file on the USB device with a new file.
• Use a different USB device.
The software update file you selected is corrupt. Try a new
update file.
The ICM is unable to read from or write to its internal
memory (EEPROM). Contact KVH.
The ICM has lost communications with the antenna. Try
these steps:
• Check the wiring on the back of the ICM.
• Check the antenna power/data cable.
• Try turning the system off, then back on.
The ICM's internal temperature exceeds acceptable limits.
Try these steps:
• Listen for the cooling fan inside the ICM. If you don't
hear the fan, contact KVH.
• If you hear the cooling fan, turn off the system and allow
it to cool down. Then vacuum the ICM's vents (see
"Preventive Maintenance" on page
• If the problem persists, you might need to relocate the
unit to an area that provides better ventilation.
TracPhone V7-IP User's Guide
Troubleshooting
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