Night Owl 10 Series User Manual page 68

CHAPTER 11:
TROUBLESHOOTING
Error
Mouse not detected by
system.
There is no picture on
selected
channels/camera picture
Is not being displayed.
The image on the NVR
appears, but does not
have sound.
A "whirring" noise is
coming from the system.
The system beeps at
startup.
The system beeps
during motion detection.
I am not receiving email
notifications.
For more information on this product visit www.NightOwlSP.com
Possible Causes
System needs to be
reset.
Camera cables are
loose or have become
disconnected.
Audio cables are loose or
have been disconnected
Audio channels are
disable.
Volume on external
speakers (not included)
is low or off.
Fan is active.
Motion detection is
enabled, but the alarm
buzzer is activated.
Email notification is
disabled.
Default setting is
disabled, but you have
not entered your own
SMTP information.
Solutions
Power off the system (disconnect power
cable). Firmly connect a USB mouse to
the USB Mouse port on the front panel
of the system. Reconnect the power
cable to the DC 19V port on the real
panel.
1. Check the camera video cable and
connections.
2. Disconnect and reconnect the cable
at the system and at the camera.
3. Try moving the camera to another
channel or use another cable.
Check the AUDIO connection to the
NVR.
Left click in Live View to bring up the
Volume control and ensure that the
channel(s) are not low or muted.
Increase volume on external speakers
(not included).
The noise means the exhaust fan is
working normal.
The beep at startup is normal.
Go to the General Menu > Alarm,
select the channel and turn Buzzer to
OFF.
See section 7.1.2. for details on email
configuration.
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