Calls View; Transferring Calls; Forwarding Calls; Placing Calls - Polycom VVX 300 User Manual

Polycom® VVX® 300 Business Media Phones user guide

Calls view

If your phone has one or more calls, you
can access Calls view. Call color indicates
status:
• Medium grey—Active call
• Dark grey—Incoming call
• White—Held call
Use the up and down arrow keys to
select a call (highlight it). The soft keys
control the highlighted call.

Entering data

Use the dialpad keys to enter
information. To backspace, press
Backspace .
To type with the dialpad keys, press a
key repeatedly to view the character
options and stop to select.
To type other characters, press
Encoding or Mode. When using the
dialpad keys, use the 1, *, 0, and # keys.

About calls

Only one call can be active at one time.
You can use the handset, speakerphone,
or headset for calls. During a call, you
can change modes by picking up the
handset, or by pressing
If you navigate away from your call(s),
press to see Active Call or Calls view
*VoIP phone emergency 9-1-1 features differ from traditional 9-1-1 services. Visit business.shaw.ca/smartvoice911 for more information.
Tip:
When in Calls view, switch to Lines
view by pressing More > Lines.
Switch back to Calls view by pressing
More > Calls.

Placing calls

Pick up the handset, or press
Enter the phone number, and press
Send.
Or enter the phone number first, then
press Dial, pick up the handset, or press
or .
From Lines view: Press the phone Line
key, enter the phone number, and press
Send. From Home view: Select New Call
using the left and right arrow keys. Enter
the phone number, and press Send.
Tip:
Select a recent call or Favorite, or
select a contact's phone number in the
Contact Directory.

Answering calls

To answer with the speakerphone, press
or tap Answer. To answer with the
handset, pick up the handset. To answer
with a headset, press
new call while on an active call, press
Answer. The current call will be held

Ending calls

To end an active call, replace the To end an active call, replace the
handset, press
End Call. To end a held call, navigate to
Calls view and highlight the held call.
Press Resume, and press End Call.
or

Holding calls

From Calls view, press Hold or
Remember to highlight the call first.
To resume a held call, press Resume
or again.
Switching between Lines
and Calls view
*
or
Placing calls quickly
. To answer a
, or press . Or, press
.

Transferring calls

From Calls view, press Transfer or
and call the other party. When you hear
the ringback tone, or after you talk with
the other party, press Transfer or
again. Press Blind to complete a transfer
without waiting for the ringback tone.

Forwarding calls

To enable call forwarding, press Forward
from Home or Lines view. Select the
forwarding type to enable, enter a
forwarding number, and press Enable.
To disable call forwarding, press
Forward from Home or Lines view,
select the forwarding type to disable,
and press Disable.
To enable per-call forwarding: As your
phone rings, press Forward, enter the
forwarding number, and press Forward.

Placing Conference Calls

Call the first party, and after the call
connects, press More, and select
Confrnc. Then, dial and connect with the
second party and press Confrnc again.
From Lines or Calls view, you can:
• Press Hold to hold all participants.
• Press End Call to remove yourself
from the call, but keep the other par-
ticipants connected.
• Press Manage (if available) to manage
each participant.
• Press Split to end the conference and
hold all participants.
Tip:
Placing conference calls
If you have an active and held call,
press Join to set up a conference.
Favorites
Favorites are contacts you call most
often. Your Favorites list displays all
your Favorites. A smaller number of
Favorites displays in Lines view.
,