Icd Group Features-Queuing - Panasonic KX-TDA50 Feature Manual

PT Programming Manual References
[625] Destination for Overflow Time Expiration
[626] Overflow Time
[627] Destination When All Busy
[628] Queuing Call Capacity
[632] Maximum Number of Agents
Feature Manual References
9.1.6 ICD Group Features—Queuing
9.1.6 ICD Group Features—Queuing
Description
When a preprogrammed number of extensions in an incoming call distribution group are busy, additional
incoming calls can wait in a queue. The number of calls which can wait in the queue is programmable.
While calls are waiting in the queue, the calls are handled by the Queuing Time Table, which can be assigned
for each time mode (day/lunch/break/night) (® 17.1.5 Time Service). This PBX supports a specified number
of Queuing Time Tables which each have a specified number of sequences (specific commands which are
performed when a caller enters a queue). The following commands can be assigned to each sequence when
making a Queuing Time Table:
[Command Table]
Command
OGM xx
Wait
Sequence c
Overflow
Disconnect
None
(No command)
Document Version 2010-11
Description
An outgoing message is sent to the
caller. "xx" applies to the OGM
number.
The caller waits for the specified
time while hearing a ringback tone
or Music on Hold.
Redirects to sequence c. "c"
applies to the sequence number.
Redirects to the overflow
destination.
Disconnects the line.
Redirects to the next sequence.
9.1.6 ICD Group Features—Queuing
Condition
After the OGM, Music on Hold will be
sent and the next event in the
sequence will be activated.
If an OGM has not been sent to the
caller, the caller hears a ringback
tone.
If an OGM has been sent to the
caller, the caller hears Music on
Hold.
None
None
None
If assigned as sequence 01, the
Queuing Time Table will not be
activated.
Feature Manual 155