Icd Group Features-Overflow - Panasonic KX-TDA50 Feature Manual

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PT Programming Manual References
[620] Incoming Call Distribution Group Member
[621] Incoming Call Distribution Group Delayed Ringing
[622] Incoming Call Distribution Group Floating Extension Number
[624] Incoming Call Distribution Group Distribution Method
[690] PS Registration
Feature Manual References
13.1.16 Private Network Features—Network ICD Group
19.1.2 Virtual PS
9.1.5 ICD Group Features—Overflow
Description
When waiting calls exceed the waiting queue capacity, they may be redirected to a preprogrammed destination
or a busy tone may be sent to the callers by the following features:
1.
Intercept Routing—Overflow in an Incoming Call Distribution Group
2.
Busy on Busy
1.
Intercept Routing—Overflow in an Incoming Call Distribution Group
Intercept Routing—Overflow in an Incoming Call Distribution Group works in one of following conditions:
a.
There is no space in the waiting queue.
b.
The Queuing Time Table is not assigned and there are no extensions logged in.
c.
An Overflow command is assigned to the Queuing Time Table.
d.
The Overflow time expires.
e.
Manual Queue Redirection is performed.
[Available Destination]
The overflow destinations can be assigned for each incoming call distribution group and each time mode
(day/lunch/break/night) (® 17.1.5 Time Service). The destination can be assigned as follows, depending
on the above conditions.
•
For a) and b):
5.12 [3-5-1] Incoming Call Distribution Group—Group Settings—Overflow Queuing Busy—
Busy—Destination-Day, Lunch, Break, Night
[627] Destination When All Busy
•
For c), d), and e):
5.12 [3-5-1] Incoming Call Distribution Group—Group Settings—Overflow No Answer—
& Manual Queue Redirection—Destination-Day, Lunch, Break, Night
[625] Destination for Overflow Time Expiration
Wired Extension (PT/SLT/T1-OPX)
PS
ICD Group
Document Version 2010-11
Destination
9.1.5 ICD Group Features—Overflow
Availability
ü
ü
ü
Feature Manual
Queuing
Time out
153