Icd Group Features-Queuing - Panasonic KX-TDA50 Feature Manual

1.9 I
Programming References
PC Programming Manual
2.9.9 [3-5-1] Incoming Call Distribution Group—Group Settings
→ Overflow Queuing Busy
→ Overflow No Answer
2.9.10 [3-5-2] Incoming Call Distribution Group—Queuing Time Table
PT Programming Manual
[625] Destination for Overflow Time Expiration
[626] Overflow Time
[627] Destination When All Busy
[628] Queuing Call Capacity
[632] Maximum Number of Agents
Feature Manual References
1.9.6 ICD Group Features—Queuing
1.9.6 ICD Group Features—Queuing
Description
When a preprogrammed number of extensions in an incoming call distribution group are busy, additional
incoming calls can wait in a queue. The number of calls which can wait in the queue is programmable.
While calls are waiting in the queue, the calls are handled by the Queuing Time Table, which can be
assigned for each time mode (day/lunch/break/night) (→ 1.17.5 Time Service). This PBX supports a
specified number of Queuing Time Tables which each have a specified number of sequences (specific
commands which are performed when a caller enters a queue). The following commands can be assigned
to each sequence when making a Queuing Time Table:
[Command Table]
Command
OGM xx
Wait
Sequence c
Overflow
Disconnect
None
(No command)
146 Feature Manual
Description
An outgoing message is sent to the
caller. "xx" applies to the OGM
number.
The caller waits for the specified time
while hearing a ringback tone or
Music on Hold.
Redirects to sequence c. "c" applies
to the sequence number.
Redirects to the overflow destination. None
Disconnects the line.
Redirects to the next sequence.
Condition
After the OGM, Music on Hold will be
sent and the next event in the sequence
will be activated.
If an OGM has not been sent to the
caller, the caller hears a ringback tone.
If an OGM has been sent to the caller,
the caller hears Music on Hold.
None
None
If assigned as sequence 01, the Queuing
Time Table will not be activated.