If You Are Having Difficulty With Your Machine - Fuji Xerox DocuPrint P115 b User Manual

Troubleshooting and other information

If you are having difficulty with your machine

IMPORTANT
• For technical help, you must call the country where you bought the machine. Calls must be made from
within that country.
• If you think there is a problem with your machine, check the chart below and follow the troubleshooting
tips. Most problems can be easily resolved by yourself.
• If you need additional help, Fuji Xerox offers the latest FAQs and troubleshooting tips.
Visit us at http://www.fujixeroxprinters.com/.
Printing difficulties
Difficulties
No printout.
Suggestions
Check that the correct printer driver has been installed and chosen.
Check to see if the LEDs are indicating any error.
(See LEDs (Light Emitting Diodes) on page 35 and Error messages in the Status
Monitor on page 48.)
Check the machine is online:
®
(For Windows 8)
Move your mouse to the lower right corner of your desktop. When the menu bar
appears, click Settings, and then click Control Panel. In the Hardware and Sound
group, click View devices and printers. Right-click Fuji Xerox DocuPrint P115 b
and click See what's printing. Click Printer and make sure Use Printer Offline is
unchecked.
®
(For Windows Server 2012)
Move your mouse to the lower right corner of your desktop. When the menu bar
appears, click Settings, and then click Control Panel. In the Hardware group, click
View devices and printers. Right-click Fuji Xerox DocuPrint P115 b and click
See what's printing. Click Printer and make sure Use Printer Offline is
unchecked.
®
(Windows 7 and Windows Server
Click the (Start) button and Devices and Printers. Right-click Fuji Xerox
DocuPrint P115 b and click See what's printing. Click Printer and make sure
Use Printer Offline is unchecked.
®
(Windows Vista and Windows Server
Click the (Start) button, Control Panel, Hardware and Sound, and then
Printers. Right-click Fuji Xerox DocuPrint P115 b. Make sure that
Use Printer Offline is deselected.
®
(Windows XP and Windows Server
Click the Start button and choose Printers and Faxes. Right-click Fuji Xerox
DocuPrint P115 b. Make sure that Use Printer Offline is deselected.
®
2008 R2)
®
2008)
®
2003)
A
A
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