Hunt Group Interaction With Other Features - 3Com VCX Manual

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HAPTER TANDARD
Hunt Group
Interaction With
Other Features
F
EATURES
This section describes how participation in a hunt group interacts with
other VCX telephone features. Note the following considerations:
A hunt group member that is logged into a hunt group then initiates a
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malicious call trace on a call, is immediately logged off of all hunt
groups that they belong to. All directly-dialed internal calls can still be
accepted by that member.
With a hunt group, the VCX User Interface Selective Ringing feature
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allows you to change the default ring tone to one of 27 ring tones,
delay the ring for a specified number of seconds, or silence the ringer
and only allow the telephone to flash.
A hunt group call can be added to a conference. The member
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receiving the call can conference with another extension or with
another hunt group. Both announced and unannounced conferences
are supported (see
A hunt group call can be put on hold and taken off hold without
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losing the caller.
If a hunt group member puts a call on hold, that member can
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receive other calls.
A hunt group caller on hold will hear hunt group Music On Hold.
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A hunt group call can be parked and then picked up by any user on
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the same site.
If the VCX telephone has Hands Free enabled, an incoming call to a
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hunt group will not be picked up automatically.
A hunt group member's personal telephone settings (for example, Call
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Forward, Call Coverage point, and Do Not Disturb) are not invoked on
Hunt Group calls.
An external call to a private user (someone not in the hunt group) can
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be transferred to a hunt group.
Both attended and unattended call transfers are allowed for calls to a
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hunt group or from a hunt group.
After reaching an Auto Attendant, a caller can enter a hunt group
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extension and be transferred to a Hunt Group.
Internal and external callers that are forwarded to voice mail can leave
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a message and navigate through the voice mail options.
If a hunt group call is routed to a voice mailbox or Auto Attendant call
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coverage point but the routing fails (for example, because no ports are
available), the call is requeued for the hunt group.
Setting up a Conference Call).