Troubleshooting Solutions; Why Is My Display Blank; Why Can't I Get A Dial Tone; Why Doesn't My Phone Ring - Mitel 6865i User Manual

TROUBLESHOOTING SOLUTIONS

WHY IS MY DISPLAY BLANK?

Ensure that power is being provided to your phone. See the Connecting to the Network and
to Power section in the Mitel 6865i Installation Guide for details.

WHY CAN'T I GET A DIAL TONE?

Check for any loose connections and that the phone has been installed properly. For installation
instructions, please refer to the Installation and Setup section in the Mitel 6865i Installation
Guide provided with your phone.

WHY DOESN'T MY PHONE RING?

Check the ring volume on your phone. It may be turned down or turned off. To adjust the ringer
volume setting, press the volume button when the phone is on-hook and idle.
WHY IS THE LIGHT NOT COMING ON WITH A NEW VOICEMAIL
MESSAGE?
Your phone system or service provider must provide the visual message waiting service for this
function to work. Check with your System Administrator for more information.

WHY IS MY HANDSET NOT WORKING?

Check to ensure that the handset cord is fully connected to both the phone and handset. See
the section Connecting a Handset in the Mitel 6865i Installation Guide for information.

HOW DO I FIND THE IP ADDRESS OF MY PHONE?

Instructions on where to find the IP address of your phone can be found in this guide in the
section, "Finding Your Phone's IP Address"

WHY DOES MY PHONE DISPLAY THE NO SERVICE MESSAGE?

The phone displays the No Service message if the SIP settings have not been set up correctly.
Contact your System Administrator for more information.

HOW DO I CHANGE MY USER PASSWORD?

You can change the user password from the IP phone UI or the Mitel Web UI. See
Password" on page 49
on
for more information.
Troubleshooting Solutions
page 24.
"User
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