Troubleshooting Solutions; Why Is The Light Not Coming On With A New Voice Mail Message; Why Is My Handset Not Working; Why Is My Display Blank - Mitel 6869i Installation Manual

Mitel 6869i SIP Phone Installation Guide

TROUBLESHOOTING SOLUTIONS

WHY IS THE LIGHT NOT COMING ON WITH A NEW VOICE MAIL
MESSAGE?
Your phone system or service provider must provide "visual" message waiting service for this
function to work. Check with your system administrator for more information.

WHY IS MY HANDSET NOT WORKING?

Check to ensure that the handset cord is fully connected to both the phone and handset. See
the section "Connecting a Handset or Headset"

WHY IS MY DISPLAY BLANK?

Ensure that power is being provided to your phone. If your network does not provide inline
power over Ethernet, you can obtain a PoE inline power injector to provide power over
Ethernet locally to your phone. See the section
on page 8 for details.

WHY DOES THE TELEPHONE WOBBLE?

Make sure the cords are routed properly through the back of the phone, as indicated in the
section, "Connecting a Handset or Headset"
inserted.

WHAT IS A SOFTKEY?

The 6869i has a total of 17 softkeys (12 programmable softkeys, located at the left and right of
the front panel and 5context-sensitive, state-based softkeys, located at the bottom of the front
panel). You can program all 17 softkeys to perform specific functions and access enhanced
services provided by third parties (for example, XML applications) on the phone.
15
on page 10 for information.
"Connecting to the Network and to Power"
on page 10. Check that the stand has been properly