Troubleshooting Solutions - Mitel 6867i User Manual

Troubleshooting Solutions

Why is my display blank?
Ensure that power is being provided to your phone. If your network does not provide inline power over Ethernet, you
can obtain an additional accessory, the Mitel PoE (Power over Ethernet) inline power supply, to provide power over Eth-
ernet locally to your phone. See the Connecting to the Network and to Power section in the Mitel 6867i Installation
Guide for details.
Why is my speakerphone not working?
If you press the button and the speaker light flashes and you do not hear dial tone through the speaker, the
Audio Mode option in the phone has been set up for headset use. Press a second time and if the light goes out,
the phone has been set up to be used only with a headset or handset. If the light stays on steady and you hear a dial
tone, the phone has been set up so that you can alternate between the speakerphone and the headset by pressing
. See "Audio Mode" on page 49 for instructions on how to change the Audio Mode option.
Why can't I get a dial tone?
Check for any loose connections and that the phone has been installed properly. For installation instructions, please
refer to the Installation and Setup section in the Mitel 6867i Installation Guide.
Why doesn't my phone ring?
Check the ring volume on your phone. It may be turned down or turned off. To adjust the ringer volume setting, press
the volume button when the phone is on-hook and idle.
Why is the light not coming on with a new voicemail message?
Your phone system or service provider must provide the visual message waiting service for this function to work. Check
with your System Administrator for more information.
Why is my handset not working?
Check to ensure that the handset cord is fully connected to both the phone and handset. See the Connecting a Hand-
set or Headset section in the Mitel 6867i Installation Guide for information.
How do I find the IP address of my phone?
Instructions on where to find the IP address of your phone can be found in "Finding Your Phone's IP Address" on page 25.
Why does my phone display the No Service message?
The phone displays the No Service message if the SIP settings have not been set up correctly. Contact your System
Administrator for more information.
How do I change my user password?
You can change the user password from the IP phone UI or the Mitel Web UI. See "Password"on page 44 and "Configur-
ing Lock Settings Using the Mitel Web UI"on page 46 for more information.
Why does my phone display Bad Encrypted Config?
The IP phone displays Bad Encrypted Config because encrypted configuration files are enabled but the decryption
process has failed. Report this error to your System Administrator.
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