Agent Set - Alcatel-Lucent 8068 BT Premium User Manual

9 ACD: Agent set / Supervisor station

9.1 Agent set

A call center solution allows optimum distribution of calls to agents according to their availability and
skills.
9.2 Open an agent session (login) – Agent set

Select the ACD application

Login

Select the agent and validate


Depending the displayed information, enter your password or confirm
ACD application welcome screen is displayed.
9.3 ACD application welcome screen – Agent set
Number of the
agent set
4.02 means: group number 4 2 calls waiting the + sign indicates that the queue capacity has been
reached .
Name of the agent set
49
Operating
status of the
agent set
Status of the
queues