Grandstream Networks GXP1100 User Manual
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Grandstream Networks GXP1100 User Manual

Small business ip phone
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Grandstream Networks, Inc.
GXP1100/GXP1105
Small Business IP Phone
GXP1100/GXP1105 USER MANUAL

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Summary of Contents for Grandstream Networks GXP1100

  • Page 1 Grandstream Networks, Inc. GXP1100/GXP1105 Small Business IP Phone GXP1100/GXP1105 USER MANUAL...
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  • Page 3: Table Of Contents

    FIRMWARE VERSION 1.0.4.23 ......................8 FIRMWARE VERSION 1.0.4.9 ......................8 WELCOME ....................9 PRODUCT OVERVIEW ................11 FEATURE HIGHTLIGHTS ........................11 GXP1100/GXP1105 TECHNICAL SPECIFICATIONS ................. 11 INSTALLATION ..................13 EQUIPMENT PACKAGING ......................... 13 CONNECTING YOUR PHONE ......................13 SAFETY COMPLIANCES ........................14 WARRANTY ............................

  • Page 4: Gxp1100/Gxp1105 User Manual

    UPGRADE VIA IVR MENU ........................48 UPGRAGE VIA WEB GUI ........................48 NO LOCAL TFTP/HTTP SERVERS ....................49 CONFIGURATION FILE DOWNLOAD ....................50 RESTORE FACTORY DEFAULT SETTINGS ........... 51 EXPERIENCING THE GXP1100/GXP1105 ..........53 FIRMWARE VERSION 1.0.8.4 GXP1100/GXP1105 USER MANUAL Page 2 of 53...
  • Page 5 GXP1100/GXP1105 User Manual Figure 1: GXP1100/GXP1105 Ports ......................13 Figure 2: GXP1100/GXP1105 Pin-out ......................14 Figure 3: GXP1100/GXP1105 Multi Purpose Key - 3 way Conference ............20 Figure 4: Multicast Paging ........................... 45 Figure 5: Click-to-Dial ..........................46 FIRMWARE VERSION 1.0.8.4...

  • Page 6: Gui Interface Examples

    3. Screenshot of Basic Setting Configuration Page 4. Screenshot of Advanced User Configuration Page 5. Screenshot of SIP Account Configuration Page 6. Screenshot of Saved Configuration Changes Page 7. Screenshot of Reboot Page FIRMWARE VERSION 1.0.8.4 GXP1100/GXP1105 USER MANUAL Page 4 of 53...

  • Page 7: Gnu Gpl Information

    GNU GPL INFORMATION GXP1100/GXP1105 firmware contains third-party software licensed under the GNU General Public License (GPL). Grandstream uses software under the specific terms of the GPL. Please see the GNU General Public License (GPL) for the exact terms and conditions of the license.
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  • Page 9: Change Log

    CHANGE LOG This section documents significant changes from previous versions of GXP1100/GXP1105 user manuals. Only major new features or major document updates are listed here. Minor updates for corrections or editing are not documented here. FIRMWARE VERSION 1.0.8.4  Added option to ignore Alert-Info header when used for distinctive ringtone. [Ignore Alert-Info header] ...

  • Page 10: Firmware Version 1.0.5.15

    Added IPv6 configuration options. [SETTINGS PAGE]  Added Matching Incoming Caller ID function in Account Setting. [ACCOUNT PAGE DEFINITIONS]  Added GNU GPL information. [GNU GPL INFORMATION]  Added Change Log for this user manual. FIRMWARE VERSION 1.0.8.4 GXP1100/GXP1105 USER MANUAL Page 8 of 53...

  • Page 11: Welcome

    User Manual, could void your manufacturer warranty. Warning: Please do not use a different power adaptor with the GXP1100 as it may cause damage to the products and void the manufacturer warranty.
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  • Page 13: Product Overview

    Automated provisioning using TR-069 or AES encrypted XML configuration file, SRTP and TLS for advanced security and privacy protection, LLDP, IPv6 GXP1100/GXP1105 TECHNICAL SPECIFICATIONS Table 1: GXP1100/GXP1105 TECHNICAL SPECIFICATIONS SIP RFC3261, TCP/IP/UDP, RTP/RTCP, HTTP/HTTPS, ARP, ICMP, DNS (A Protocols record, SRV, NAPTR), DHCP, PPPoE, SSH, TFTP, NTP, STUN, TR-069, 802.1x,...
  • Page 14 32-104 F / 0-40 C, 10-90% (non-condensing) Temperature Humidity GXP1100/GXP1105 phone, handset with cord, base stand, universal power Package Content supply, network cable, quick start guide FCC Part 15 (CFR 47) Class B; EN55022 Class B, EN55024, EN61000-3-2, Compliance EN61000-3-3, EN60950-1; AS/NZS CISPR 22 Class B, AS/NZS CISPR 24, RoHS;...

  • Page 15: Installation

    5V DC Power connector port Power Jack To set up the GXP1100/GXP1105, follow the steps below: 1. Attach the phone stand to the back of the phone where there is a slot for the phone stand; 2. Connect the handset and main phone case with the phone cord;...

  • Page 16: Safety Compliances

    6. Pick up the handset and the dial tone will be heard. Press *** to use the IVR menu and enter menu options to hear the corresponding voice prompt. For example, dial 02 in the IVR menu will hear the IP address. You can further configure the phone using the web GUI by entering GXP1100/GXP1105's IP address.

  • Page 17: Using The Gxp1100/Gxp1105

    USING THE GXP1100/GXP1105 GETTING FAMILAR WITH THE KEYPAD The following table describes the buttons used on the GXP1100/GXP1105 keypad. Table 4: GXP1100/GXP1105 KEYPAD DEFINITIONS Hold. Place active call on hold, or resume the call on hold. Flash. Flash key can be used for multiple purposes.

  • Page 18: Making Phone Calls

    GXP1100/GXP1105 can support up to two lines “virtually” mapped to one SIP account. By picking up the handset, the GXP1100/GXP1105 will be in off hook state and the dial tone will be heard. To make a call, dial out the number with the current line.

  • Page 19: Making Calls Using Ip Addresses

    Quick IP Call Mode: The GXP1100/GXP1105 also supports Quick IP Call mode. This enables the phone to make direct IP calls using only the last few digits (last octet) of the target phone's IP address. This is possible only if both FIRMWARE VERSION 1.0.8.4...

  • Page 20: Answering Phone Calls

    Controlled static IP usage is recommended. To enable Quick IP Call Mode, go to GXP1100/GXP1105 Web GUI->Settings->Call Features, set "Use Quick IP Call Mode" to "Yes". Then take the handset off hook and dial #xxx where x is 0-9 and xxx<255.

  • Page 21: Mute

    MUTE During an active call, press the MUTE key to mute/unmute the microphone. CALL TRANSFER GXP1100/GXP1105 supports Blind Transfer, Attended Transfer and Auto-Attended Transfer.  Blind Transfer.  During the first active call, press TRAN key and dial the number to transfer to;...

  • Page 22: 3-Way Conferencing

    When two lines are active, GXP110x can only do attended transfer because the phone supports at most two lines simultaneously. 3-WAY CONFERENCING GXP1100/GXP1105 can host 3-way conference call (PCMU/PCMA) by using Multi Purpose Key or FLASH key.  To use Multi-Purpose Key to establish 3-way conference call, go to GXP1100/GXP1105 Web GUI->Settings->Programmable Keys, configure the 3-way conference as the Multi Purpose Key mode.
  • Page 23  Users could simply hang up the call to terminate the conference call.  To use Flash key to establish 3-way conference call, go to GXP1100/GXP1105 Web GUI->Settings->Call Features, set "Enable FLASH key as CONF" to "Yes". Click on "Save and Apply"...

  • Page 24: Voice Messages (Message Waiting Indicator)

    When the feature “Blink message LED on ringing” is enabled, the message LED will blink for both incoming call and new messages in mailbox. CALL FEATURES The GXP1100/GXP1105 supports traditional and advanced telephony features including caller ID, caller ID with caller Name, call forward and etc. Table 5: CALL FEATURES Block Caller ID (for all subsequent calls) ...
  • Page 25 Wait for the call to hang up. The busy call forward is cancelled. Delayed Call Forward. To set up delayed call forward:  Pick up the handset;  Dial *92 followed by forwarding number;  Press # or SEND key; FIRMWARE VERSION 1.0.8.4 GXP1100/GXP1105 USER MANUAL Page 23 of 53...
  • Page 26 Cancel Delayed Call Forward. To cancel the delayed call forward:  Pick up the handset;  Dial *93. A short tone will be heard;  Wait for the call to hang up. The delayed call forward is cancelled. FIRMWARE VERSION 1.0.8.4 GXP1100/GXP1105 USER MANUAL Page 24 of 53...

  • Page 27: Configuration Guide

    Web GUI embedded on the phone using PC's web browser. CONFIGURATION VIA IVR MENU GXP1100/GXP1105 has a built-in voice prompt menu for simple device configuration. Pick up the handset and dial *** to use the IVR menu. Table 6: GXP1100/GXP1105 IVR MENU...

  • Page 28: Configuration Via Web Browser

    Automatically returns to Main Menu. CONFIGURATION VIA WEB BROWSER The GXP1100/GXP1105 embedded Web server responds to HTTP/HTTPS GET/POST requests. Embedded HTML pages allow a user to configure the IP phone through a Web browser such as Microsoft’s IE, Mozilla Firefox and Google Chrome.

  • Page 29: Definitions

    "Accounts" page and "Phonebook" page do not require reboot. Most of the options under "Settings" page do not require reboot). DEFINITIONS This section describes the options in the GXP1100/GXP1105 Web GUI. As mentioned, you can log in as an administrator or an end user. ...

  • Page 30: Account Page Definitions

    The URL or IP address, and port of the SIP server. This is provided by your SIP Server VoIP service provider (ITSP). Secondary SIP Server The URL or IP address, and port of the SIP server. This will be used when the FIRMWARE VERSION 1.0.8.4 GXP1100/GXP1105 USER MANUAL Page 28 of 53...
  • Page 31 If SIP server is already an IP address, phone will use it directly even “User Configured IP” is selected. NAT Traversal This parameter configures whether the NAT traversal mechanism is activated. FIRMWARE VERSION 1.0.8.4 GXP1100/GXP1105 USER MANUAL Page 29 of 53...
  • Page 32 Local SIP Port 5060 for Account 1. SIP Registration Failure Specifies the interval to retry registration if the process is failed. The default Retry Wait Time value is 20 seconds. FIRMWARE VERSION 1.0.8.4 GXP1100/GXP1105 USER MANUAL Page 30 of 53...
  • Page 33 If set to "Yes", the Privacy Header will always show in INVITE. If set to "No", the Privacy Header will not show in INVITE. Use P-Preferred-Identity Controls whether the P-Preferred-Identity Header will present in the SIP Header INVITE message not. default setting "default": FIRMWARE VERSION 1.0.8.4 GXP1100/GXP1105 USER MANUAL Page 31 of 53...
  • Page 34 The Session Timer can be refreshed using the INVITE method or the UPDATE Force INVITE method. Select "Yes" to use the INVITE method to refresh the session timer. Account 1 -> SIP Settings -> Security Settings FIRMWARE VERSION 1.0.8.4 GXP1100/GXP1105 USER MANUAL Page 32 of 53...
  • Page 35 "ptime" value for the SDP will Voice Frames Per TX change with different configurations here. This value is related to the codec used and the actual frames transmitted during the in payload call. For end FIRMWARE VERSION 1.0.8.4 GXP1100/GXP1105 USER MANUAL Page 33 of 53...
  • Page 36 Allow 311, 611, and 911 or any 10 digit numbers with leading digits 1617;  Example 2: {^1900x+ | <=1617>xxxxxxx} Block any number of leading digits 1900 or add prefix 1617 for any dialed 7 digit numbers;  Example 3: {1xxx[2-9]xxxxxx | <2=011>x+} FIRMWARE VERSION 1.0.8.4 GXP1100/GXP1105 USER MANUAL Page 34 of 53...
  • Page 37  A defined pattern with certain length using x and + to specify, where x could be any digit from 0 to 9. Samples: xx+ : at least 2-digit number; FIRMWARE VERSION 1.0.8.4 GXP1100/GXP1105 USER MANUAL Page 35 of 53...

  • Page 38: Settings Page Definitions

    Specifies Hold method to Auto or RFC3264. Auto is to satisfy both rfc3264 and Hold Method rfc2xxx for the maximum capability. SETTINGS PAGE DEFINITIONS Settings -> General Settings FIRMWARE VERSION 1.0.8.4 GXP1100/GXP1105 USER MANUAL Page 36 of 53...
  • Page 39 Disables the Conference function. The default setting is "No". Enable sending DTMF via Enables Multi Purpose Key to send DTMF during the call. The default Speed Dial setting is "No". FIRMWARE VERSION 1.0.8.4 GXP1100/GXP1105 USER MANUAL Page 37 of 53...
  • Page 40 ON is the period of ringing (“On time” in ‘ms’) while OFF is the period of Busy Tone Reorder Tone silence. In order to set a continuous ring, OFF should be zero. Otherwise FIRMWARE VERSION 1.0.8.4 GXP1100/GXP1105 USER MANUAL Page 38 of 53...

  • Page 41: Network Page Definitions

    Specifies the name of the client. This field is optional but may be required by (Option 12) some Internet Service Providers. DHCP Vendor Class ID Used by clients and servers to exchange vendor class ID. FIRMWARE VERSION 1.0.8.4 GXP1100/GXP1105 USER MANUAL Page 39 of 53...
  • Page 42 HTTP Proxy server will act as an intermediary to route the packets to the destination. HTTPS Proxy Specifies the HTTPS proxy URL for the phone to send packets to. The proxy FIRMWARE VERSION 1.0.8.4 GXP1100/GXP1105 USER MANUAL Page 40 of 53...

  • Page 43: Maintenance Page Definitions

    Defines the server path for provisioning. It could be different from the firmware Config Server Path server for upgrading. Firmware File Prefix This field enables user to store different versions of firmware files in one single FIRMWARE VERSION 1.0.8.4 GXP1100/GXP1105 USER MANUAL Page 41 of 53...
  • Page 44 4 levels: DEBUG, INFO, WARNING AND ERROR. Syslog Level Syslog messages are sent based on the following events:  product model/version on boot up (INFO level);  NAT related info (INFO level); FIRMWARE VERSION 1.0.8.4 GXP1100/GXP1105 USER MANUAL Page 42 of 53...
  • Page 45 SSL Certificate used for SIP TLS Transport. SIP TLS Private Key SSL Private key used for SIP TLS Transport. SIP TLS Private Key SSL Private key password used for SIP TLS Transport. Password FIRMWARE VERSION 1.0.8.4 GXP1100/GXP1105 USER MANUAL Page 43 of 53...

  • Page 46: Nat Settings

    1 to 10. Optionally, each of these addresses can also have a label that will display on LCD when the page is received. Note: The multicast page configuration requires rebooting to take effect. FIRMWARE VERSION 1.0.8.4 GXP1100/GXP1105 USER MANUAL Page 44 of 53...

  • Page 47: Figure 4: Multicast Paging

    After multicast page listening well configured, please reboot the phone to let the settings take effect. When there is a page on the listening address and port, the phone will play the incoming audio automatically. FIRMWARE VERSION 1.0.8.4 GXP1100/GXP1105 USER MANUAL Page 45 of 53...

  • Page 48: Click-To-Dial

    User can press “EndCall” softkey to end the page. CLICK-TO-DIAL From GXP1100/GXP1105 Web GUI, users could dial out with Click-to-Dial feature on the top menu of the Web GUI when the account is registered. Before using the Click-To-Dial feature, make sure the option "Click-To-Dial Feature"...

  • Page 49: Firmware Version 1.0.8.4

    Press the "Reboot" button on the top right corner of the web GUI page to reboot the phone remotely. The web browser will then display a reboot message. Wait for about 1 minute to log in again. FIRMWARE VERSION 1.0.8.4 GXP1100/GXP1105 USER MANUAL Page 47 of 53...

  • Page 50: Upgrading And Provisioning

    UPGRADING AND PROVISIONING The GXP1100/GXP1105 can be upgraded via TFTP/HTTP/HTTPS by configuring the URL/IP Address for the TFTP/HTTP/HTTPS server and selecting a download method. Configure a valid URL for TFTP or HTTP; the server name can be FQDN or IP address.

  • Page 51: No Local Tftp/Http Servers

    "cfgxxxxxxxxxxxx" where "xxxxxxxxxxxx" is the MAC address of the phone. If it is a normal TFTP or HTTP upgrade, the following messages “TFTP Error from [IP ADRESS] requesting cfg000b82023dd4: File does not exist. Configuration File Download” can be ignored in the TFTP/HTTP server log. FIRMWARE VERSION 1.0.8.4 GXP1100/GXP1105 USER MANUAL Page 49 of 53...

  • Page 52: Configuration File Download

    P2 is associated with the "Admin Password" in the Web GUI->Settings->Advanced Settings. For a detailed parameter list, please refer to the corresponding firmware release configuration template. When GXP1100/GXP1105 boots up, it will send TFTP or HTTP/HTTPS requests to download configuration files, “cfg000b82xxxxxx” and“cfg000b82xxxxxx.xml”, where “000b82xxxxxx” is the MAC address of the phone.

  • Page 53: Restore Factory Default Settings

    If there are digits like "22" in the MAC, you need to wait for 4 seconds to continue to key in another "2";  Once the MAC address is correctly input, the phone will reboot. Otherwise, it will announce "Invalid Entry" and exit to the main menu. FIRMWARE VERSION 1.0.8.4 GXP1100/GXP1105 USER MANUAL Page 51 of 53...
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  • Page 55: Experiencing The Gxp1100/Gxp1105

    EXPERIENCING THE GXP1100/GXP1105 Please visit our website: http://www.grandstream.com to receive the most up- to-date updates on firmware releases, additional features, FAQs, documentation and news on new products. We encourage you to browse our product related documentation, FAQs User and Developer Forum for answers to your general questions.

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