Grandstream Networks GXP1160 User Manual
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Grandstream Networks GXP1160 User Manual

Small-medium business ip phone
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Grandstream Networks, Inc.
GXP1160/GXP1165
Small-Medium Business IP Phone
GXP1160/GXP1165 USER MANUAL

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Summary of Contents for Grandstream Networks GXP1160

  • Page 1 Grandstream Networks, Inc. GXP1160/GXP1165 Small-Medium Business IP Phone GXP1160/GXP1165 USER MANUAL...

  • Page 2: Table Of Contents

    CHANGE LOG ................... 6 FIRMWARE VERSION 1.0.5.2 ......................6 WELCOME ....................7 PRODUCT OVERVIEW ................8 FEATURE HIGHTLIGHTS ........................8 GXP1160/GXP1165 TECHNICAL SPECIFICATIONS ................8 INSTALLATION ..................10 EQUIPMENT PACKAGING ......................... 10 CONNECTING YOUR PHONE ......................10 SAFETY COMPLIANCES ........................11 WARRANTY ............................
  • Page 3 RESTORE FACTORY DEFAULT SETTINGS ........... 58 EXPERIENCING THE GXP1160/GXP1165 ..........59 Table of Tables GXP1160/GXP1165 User Manual Table 1: GXP1160/GXP1165 TECHNICAL SPECIFICATIONS ..............8 Table 2: GXP1160/GXP1165 EQUIPMENT PACKAGING ................10 Table 3: GXP1160/GXP1165 CONNECTORS .................... 11 Table 4: GXP1160/GXP1165 DISPLAY DEFINITIONS ................13 Table 5: GXP1160/GXP1165 LCD ICONS ....................
  • Page 4 Table of Figures GXP1160/GXP1165 User Manual Figure 1: GXP1160/GXP1165 Ports ......................10 Figure 2: GXP1160/GXP1165 Keypad MENU Flow ..................29 Figure 3: GXP1160/GXP1165 Web GUI - Contacts ..................52 Figure 4: GXP1160/GXP1165 Click-to-Dial ....................53 GUI Interface Examples GXP1160/GXP1165 User Manual http://www.grandstream.com/products/gxp_series/general/documents/gxp21xx_gui.zip...

  • Page 5: Gnu Gpl Information

    GXP1160/GXP1165 firmware contains third-party software licensed under the GNU General Public License (GPL). Grandstream uses software under the specific terms of the GPL. Please see the GNU General Public License (GPL) for the exact terms and conditions of the license.

  • Page 6: Change Log

    CHANGE LOG This section documents significant changes from previous versions of GXP1160/GXP1165 user manuals. Only major new features or major document updates are listed here. Minor updates for corrections or editing are not documented here. FIRMWARE VERSION 1.0.5.2 • This is the initial version.

  • Page 7: Welcome

    User Manual, could void your manufacturer warranty. Warning: Please do not use a different power adaptor with the GXP1160/GXP1165 as it may cause damage to the products and void the manufacturer warranty.

  • Page 8: Product Overview

    Automated provisioning using TR-069 or AES encrypted XML configuration file, SRTP and TLS for advanced security protection, 802,1x for media access control. GXP1160/GXP1165 TECHNICAL SPECIFICATIONS Table 1: GXP1160/GXP1165 TECHNICAL SPECIFICATIONS SIP RFC3261, TCP/IP/UDP, RTP/RTCP, HTTP/HTTPS, ARP/RARP, ICMP, DNS Protocols and...
  • Page 9 F / 0-40 C, 10-90% (non-condensing) Humidity Storage: 14-140 F / -10-60 GXP1160/GXP1165 phone, handset with cord, base stand, universal power supply, Package Content network cable, quick start guide FCC Part 15 (CFR 47) Class B; EN55022 Class B, EN55024, EN61000-3-2, Compliance EN61000-3-3, EN60950-1;...

  • Page 10: Installation

    INSTALLATION EQUIPMENT PACKAGING Table 2: GXP1160/GXP1165 EQUIPMENT PACKAGING Main Case Yes (1) Handset Yes (1) Phone Cord Yes (1) Power Adaptor Yes (1) Yes (1) Ethernet Cable Yes (1) Phone Stand Yes (1) Quick Start Guide CONNECTING YOUR PHONE Figure 1: GXP1160/GXP1165 Ports FIRMWARE VERSION 1.0.5.2...

  • Page 11: Safety Compliances

    WARRANTY If the GXP1160/GXP1165 phone was purchased from a reseller, please contact the company where the phone was purchased for replacement, repair or refund. If the phone was purchased directly from Grandstream, contact the Grandstream Sales and Service Representative for a RMA (Return Materials FIRMWARE VERSION 1.0.5.2...
  • Page 12 Authorization) number before the product is returned. Grandstream reserves the right to remedy warranty policy without prior notification. Warning: Use the power adapter provided with the phone. Do not use a different power adapter as this may damage the phone. This type of damage is not covered under warranty.

  • Page 13: Using The Gxp1160/Gxp1165

    USING THE GXP1160/GXP1165 GETTING FAMILAR WITH THE LCD GXP1160/GXP1165 has a dynamic and customizable screen. The screen displays differently depending on whether the phone is idle or in use (active). The following table describes the items displayed on the GXP1160/GXP1165 idle screen.

  • Page 14: Getting Familar With The Keypad

    OFF - SRTP is not used ON - SRTP is used GETTING FAMILAR WITH THE KEYPAD The following table describes the buttons used on the GXP1160/GXP1165 keypad. Table 6: GXP1160/GXP1165 KEYPAD DEFINITIONS Place active call on hold, or resume the call on hold.

  • Page 15: Making Phone Calls

    GXP1160/GXP1165 can support up to two lines "virtually" mapped to one SIP account. By picking up the handset, the GXP1160/GXP1165 will be in off hook state and the dial tone will be heard. To make a call, FIRMWARE VERSION 1.0.5.2...

  • Page 16: Completing Calls

    2 calls established, users can switch the two lines by pressing the FLASH key. COMPLETING CALLS There are several ways to complete a call on GXP1160/GXP1165. • On hook dialing. Enter the number when the phone is on hook and then send out.

  • Page 17: Making Calls Using Ip Addresses

    For Paging/Intercom, if the SIP Server/PBX supports the feature and has Paging/Intercom feature code set up already, users might not necessarily need toggle to paging mode in the call screen on GXP1160/GXP1165. Simply dial the feature code with extension as a normal call. MAKING CALLS USING IP ADDRESSES Direct IP Call allows two phones to talk to each other in an ad-hoc fashion without a SIP proxy.
  • Page 18 Quick IP Call Mode: The GXP1160/GXP1165 also supports Quick IP Call mode. This enables the phone to make direct IP calls using only the last few digits (last octet) of the target phone's IP address. This is possible only if both phones are under the same LAN/VPN.

  • Page 19: Answering Phone Calls

    When Do Not Disturb feature is turned on, the DND icon will appear on the right side of the LCD. The incoming call will not be accepted or directly go into voicemail. DURING A PHONE CALL CALL WAITING/CALL HOLD FIRMWARE VERSION 1.0.5.2 GXP1160/GXP1165 USER MANUAL Page 19 of 59...

  • Page 20: Mute

    TALKING" or "LINEx: MUTE" to indicate the mute status, with Mute icon displayed on the right side of the screen. CALL TRANSFER GXP1160/GXP1165 supports Blind Transfer, Attended Transfer and Auto-Attended Transfer. • Blind Transfer.  During the first active call, press TRANSFER key and dial the number to transfer to;...

  • Page 21: 3-Way Conferencing

    • To transfer calls across SIP domains, SIP service providers must support transfer across SIP domains. 3-WAY CONFERENCING GXP1160/GXP1165 can host 3-way conference call with another 2 parties. • Initiate a conference call.  Establish 2 calls with 2 parties respectively;...
  • Page 22 Or  Users could press the EndCall softkey or simply hang up the call to terminate the conference call. GXP1160/GXP1165 supports Easy Conference Mode, which can be used combined with the traditional way to establish the conference.

  • Page 23: Voice Messages (Message Waiting Indicator)

    GUI->Account page). An IVR will prompt the user through the process of message retrieval. CALL FEATURES The GXP1160/GXP1165 supports traditional and advanced telephony features including caller ID, caller ID with caller Name, call forward and etc. Table 7: CALL FEATURES Block Caller ID (for all subsequent calls) •...
  • Page 24 Dial *90 and then enter the number to forward the call; • Press OK softkey or SEND key. Cancel Busy Call Forward. To cancel the busy call forward: • Off hook the phone; • Dial *91; FIRMWARE VERSION 1.0.5.2 GXP1160/GXP1165 USER MANUAL Page 24 of 59...

  • Page 25: Customized Lcd Screen & Xml

    • Hang up the call. CUSTOMIZED LCD SCREEN & XML The GXP1160/GXP1165 IP phone supports the following XML applications. Please refer to the corresponding link for documentation and templates. • XML custom idle screen (customize idle screen logo, softkey layout, and etc.) http://www.grandstream.com/products/gxp_series/general/documents/GXP140x_XML_Screen_Custo...

  • Page 26: Configuration Guide

    CONFIGURATION GUIDE The GXP1160/GXP1165 can be configured via two ways: • LCD Configuration Menu using the phone's keypad; • Web GUI embedded on the phone using PC's web browser. CONFIGURATION VIA KEYPAD To configure via the LCD configuration menu using phone's keypad, follow the instructions below: •...
  • Page 27 Config sub menu includes the following options: • Configures SIP Proxy, Outbound Proxy, SIP User ID, SIP Auth ID, SIP Password, SIP Transport and Audio information to register SIP account on the phone. FIRMWARE VERSION 1.0.5.2 GXP1160/GXP1165 USER MANUAL Page 27 of 59...
  • Page 28 Displays voicemail message information in the format below: new messages/all messages (urgent messages/all urgent messages) Reboot Reboot the phone. Exit Exit from this menu. The following picture shows the keypad MENU configuration flow on GXP1160/GXP1165. FIRMWARE VERSION 1.0.5.2 GXP1160/GXP1165 USER MANUAL Page 28 of 59...

  • Page 29: Figure 2: Gxp1160/Gxp1165 Keypad Menu Flow

    DNS Server 1 Reset Vlan Config DNS Server 2 Back 802.1X Exit Back Forward All Forward Busy Account 1 Forward No Answer No Answer Timeout Figure 2: GXP1160/GXP1165 Keypad MENU Flow FIRMWARE VERSION 1.0.5.2 GXP1160/GXP1165 USER MANUAL Page 29 of 59...

  • Page 30: Configuration Via Web Browser

    Advanced Settings do not require reboot after submitting the changes. Under Advanced Setting, the parameters on network configuration require reboot after update. DEFINITIONS This section describes the options in the GXP1160/GXP1165 Web GUI. As mentioned, you can log in as FIRMWARE VERSION 1.0.5.2 GXP1160/GXP1165 USER MANUAL...

  • Page 31: Status Page Definitions

    Account Name The name associated with the SIP account. The URL or IP address, and port of the SIP server. This is provided by SIP Server your VoIP service provider (ITSP). FIRMWARE VERSION 1.0.5.2 GXP1160/GXP1165 USER MANUAL Page 31 of 59...
  • Page 32 The SIP Contact header will contain "*" to notify the server to unbind the connection. The default setting is "No". Register Expiration Specifies the frequency (in minutes) in which the phone refreshes its FIRMWARE VERSION 1.0.5.2 GXP1160/GXP1165 USER MANUAL Page 32 of 59...
  • Page 33 NAT port open if it is configured to be "Keep-Alive". Configure this to be "No" if an outbound proxy is used. "STUN" cannot be used if the detected NAT is symmetric NAT. FIRMWARE VERSION 1.0.5.2 GXP1160/GXP1165 USER MANUAL Page 33 of 59...
  • Page 34 [3-5] - any digit of 3, 4, or 5 e) [147] - any digit of 1, 4, or 7 <2=011> - replace digit 2 with 011 when dialing g) | - the OR operand FIRMWARE VERSION 1.0.5.2 GXP1160/GXP1165 USER MANUAL Page 34 of 59...
  • Page 35 When enabled, Do No Disturb, Call Forward and other call features will Enable Call Features be supported locally provided ITSP support those features. The default setting is "Yes". If set to "No", ForwardAll softkey will be hidden for FIRMWARE VERSION 1.0.5.2 GXP1160/GXP1165 USER MANUAL Page 35 of 59...
  • Page 36 Specifies matching rules with number, pattern or Alert Info text. When Matching Incoming Caller ID the incoming caller ID or Alert Info matches the rule, the phone will ring FIRMWARE VERSION 1.0.5.2 GXP1160/GXP1165 USER MANUAL Page 36 of 59...
  • Page 37 The default setting is "No". Defines whether the phone will challenge INVITE requests or not. When Authenticate Incoming INVITE set to "Yes", the phone will challenge the INVITE for authentication with FIRMWARE VERSION 1.0.5.2 GXP1160/GXP1165 USER MANUAL Page 37 of 59...
  • Page 38 Selects either Fixed or Adaptive based on network conditions. The Jitter Buffer Type default setting is "Adaptive". Jitter Buffer Length Selects Low, Medium, or High based on network conditions. The default FIRMWARE VERSION 1.0.5.2 GXP1160/GXP1165 USER MANUAL Page 38 of 59...

  • Page 39: Settings/Basic Settings Page

    Specifies the name of the client. This field is optional but may be DHCP Host name (Option 12) required by some Internet Service Providers. DHCP Vendor Class ID Used by clients and servers to exchange vendor class ID. (Option 60) FIRMWARE VERSION 1.0.5.2 GXP1160/GXP1165 USER MANUAL Page 39 of 59...
  • Page 40 HTTP Proxy proxy server will act as an intermediary to route the packets to the destination. HTTPS Proxy Specifies the HTTPS proxy URL for the phone to send packets to. The FIRMWARE VERSION 1.0.5.2 GXP1160/GXP1165 USER MANUAL Page 40 of 59...
  • Page 41 Configures the LCD contrast level (from 0 to 20). The default value is 10. Configures the date display format on the LCD. The following formats are supported: Date Display Format • yyyy-mm-dd: 2012-07-02 • mm-dd-yyyy: 07-02-2012 FIRMWARE VERSION 1.0.5.2 GXP1160/GXP1165 USER MANUAL Page 41 of 59...
  • Page 42 Defines the number of unsaved logs before written to phone's flash. The Max Unsaved Log default value is 200 entries. Configures the transmission gain of the headset. The default value is Headset TX gain 0dB. FIRMWARE VERSION 1.0.5.2 GXP1160/GXP1165 USER MANUAL Page 42 of 59...

  • Page 43: Settings/Advanced Settings Page

    Always Check for New Firmware, Check New Firmware only when F/W Provisioning pre/suffix changes, Always Skip the Firmware Check. XML Config File Password The password for encrypting the XML configuration file using OpenSSL. FIRMWARE VERSION 1.0.5.2 GXP1160/GXP1165 USER MANUAL Page 43 of 59...
  • Page 44 Enable TR-069 Enables TR-069. The default setting is "No". ACS URL URL for TR-069 Auto Configuration Servers (ACS). TR-069 Username ACS username for TR-069. TR-069 Password ACS password for TR-069. FIRMWARE VERSION 1.0.5.2 GXP1160/GXP1165 USER MANUAL Page 44 of 59...
  • Page 45 LDAP server allows anonymous binds. Configures the filter used for number lookups. Examples: LDAP Number Filter (|(telephoneNumber=%)(Mobile=%) returns all records which has the "telephoneNumber" or "Mobile" field starting with the entered prefix; FIRMWARE VERSION 1.0.5.2 GXP1160/GXP1165 USER MANUAL Page 45 of 59...
  • Page 46 Specifies the interval (in seconds) for the server to process the request Search Timeout and client waits for server to return. The default setting is 30 seconds. Sort Results Specifies whether the searching result is sorted or not. The default FIRMWARE VERSION 1.0.5.2 GXP1160/GXP1165 USER MANUAL Page 46 of 59...
  • Page 47 SIP message (DEBUG level); • SIP message summary (INFO level); • inbound and outbound calls (INFO level); • registration status change (INFO level); • negotiated codec (INFO level); FIRMWARE VERSION 1.0.5.2 GXP1160/GXP1165 USER MANUAL Page 47 of 59...
  • Page 48 ON ms and a pause of OFF ms and then repeat the pattern. Up to three cadences are supported. Disable Call-Waiting Disables the call waiting feature. The default setting is "No". FIRMWARE VERSION 1.0.5.2 GXP1160/GXP1165 USER MANUAL Page 48 of 59...
  • Page 49 If configured, when the phone is on hook, it will go off hook after the Offhook timeout timeout (in seconds). The default value is 30 seconds. China Telecom Mode Enables/Disables China Telecom Mode to use China Telecom special FIRMWARE VERSION 1.0.5.2 GXP1160/GXP1165 USER MANUAL Page 49 of 59...

  • Page 50: Nat Settings

    PUBLIC MODE The GXP1160/GXP1165 supports hot desking using public mode. Under public mode, users could login the phone with the SIP account User ID and password. Please follow the steps below to configure the phone for public mode: FIRMWARE VERSION 1.0.5.2...

  • Page 51: Editing Contacts And Click-To-Dial

    After using the phone, go to LCD MENU->LogOut to log off the public mode. EDITING CONTACTS AND CLICK-TO-DIAL From GXP1160/GXP1165 Web GUI, users could view contacts, edit contacts, or dial out with Click-to-Dial feature on the top of the Web GUI. In the following figure, the Contact page shows all the added contacts (manually or downloaded via XML phonebook).

  • Page 52: Figure 3: Gxp1160/Gxp1165 Web Gui - Contacts

    .vcf phone. format Figure 3: GXP1160/GXP1165 Web GUI - Contacts When clicking on the icon on the top menu of the Web GUI, a new dialing window will show for you to enter the number. Once Dial is clicked, the phone will go off hook and dial out the number from selected account.

  • Page 53: Figure 4: Gxp1160/Gxp1165 Click-To-Dial

    Figure 4: GXP1160/GXP1165 Click-to-Dial Additionally, users could directly send the command for the phone to dial out by specifying the following URL in PC's web browser, or in the field as required in other call modules. http://ip_address/cgi-bin/api-make_call?phonenumber=1234&account=0&password=admin In the above link, replace the fields with •...
  • Page 54 Press the Reboot button on the bottom of the web GUI page to reboot the phone remotely. The web browser will then display a reboot page with message "The device is rebooting now...". Wait for about 1 minute to log in again. FIRMWARE VERSION 1.0.5.2 GXP1160/GXP1165 USER MANUAL Page 54 of 59...

  • Page 55: Upgrading And Provisioning

    UPGRADING AND PROVISIONING The GXP1160/GXP1165 can be upgraded via TFTP/HTTP/HTTPS by configuring the URL/IP Address for the TFTP/HTTP/HTTPS server and selecting a download method. Configure a valid URL for TFTP or HTTP; the server name can be FQDN or IP address.

  • Page 56: No Local Tftp/Http Servers

    LAN environment whenever possible. NO LOCAL TFTP/HTTP SERVERS For users that would like to use remote upgrading without a local TFTP/HTTP server, Grandstream offers a NAT-friendly HTTP server. This enables users to download the latest software upgrades for their phone via this server.
  • Page 57 For a detailed parameter list, please refer to the corresponding firmware release configuration template. When a Grandstream Devices boots up or reboots, it will issue a request for a configuration XML file named "cfgxxxxxxxxxxxx.xml" followed by a file named "cfgxxxxxxxxxxxx", where "xxxxxxxxxxxx" is the MAC address of the device, i.e., "cfg000b820102ab".

  • Page 58: Restore Factory Default Settings

    Restoring the Factory Default Settings will delete all configuration information on the phone. Please backup or print all the settings before you restore to the factory default settings. Grandstream is not responsible for restoring lost parameters and cannot connect your device to your VoIP service provider.

  • Page 59: Experiencing The Gxp1160/Gxp1165

    Thank you again for purchasing Grandstream IP phone, it will be sure to bring convenience and color to both your business and personal life. FIRMWARE VERSION 1.0.5.2 GXP1160/GXP1165 USER MANUAL...

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