Issues With Dhcp; Multiple Routers On The Network - Q-See QC SERIES User Manual

ISSUES WITH DHCP

As long as you are connecting your camera to a router with DHCP enabled, you should not
have an issue connecting to your camera. The majority of routers do have the DHCP feature,
but some users disable this feature and manually assign IP addresses to the devices on their
network. The first step in resolving a connectivity issue, is to ensure that DHCP is active on
your router. You will need to consult your router's manual for information on where this feature
is located.
If you have disabled DHCP and prefer
to manually assign IP addresses to your
network devices, you may do so using the
ConfigTool software. If you do not know
the correct IP information, you can use
the Windows IPCONFIG command shown
in Section 2.3 to obtain the needed
information.
Double-click on the desired device to open
the camera's Login window within Config
Tool to open the IP Address Modification
window.
Enter the IP address, default gateway and
subnet mask.
Click OK to save, and you will see the
information update in the Device List.
Right-click on the camera to open it in the
Web Service browser program and proceed
as described in Section 2.4, above.
Alternately, you may wish to turn on DHCP
in your router long enough to allow the
camera to obtain an IP address, which
you can then change to Static in the Web
Service's Network TCP/IP window.
Enter the information into the proper fields
in ConfigTool's IP Address Modification
window.
Click OK to save, and you will see the
information update in the Device List.
Right-click on the camera to open it in the Web Service browser program and proceed as
described in the next chapter.
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PICTURE 2-32

MULTIPLE ROUTERS ON THE NETWORK

If you have tried the previous methods and are still unable to connect to your camera from
outside of the local network, it is possible that there may be more than one router between
your camera and the Internet. Having more than one router between the camera and the
Internet will block communication to and from your device. The simplest remedy is to connect
the camera to the router that directly connects to the Internet.
To find out the number of routers on your network, you will need to download a
detection program.
STEP 1. Go to http://www.pcwintech.
com/shanes-toolbox
STEP 2. Click on Detect Multiple
Routers to begin the download.
STEP 3. Unzip the application to install it.
STEP 4. Click on the detect_routers
application to run it.
FREE router
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PICTURE 2-34
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