Troubleshooting - Indexa DF400R Operation Instructions Manual

21. Trouble shooting
Fault
The camera image does not appear on the screen
Unstable wireless reception
Monitor picture switches of automatically
In sequence, quad or smart quad mode the images
are not shown
Flickering picture
Picture is too bright
Recording not possible
Undesired video during motion detection
No camera images shown in the App
No push notification received
No recordings shown on mobile device
46 - GB
Cause
Camera channel not activated
Camera not powered
The camera is not paired with the smart recorder
The camera is out of range
Objects are preventing wireless connection
Antenne not firmly attatched or both are not parallel to each
other
The incorrect signal input is selected on the TV / monitor
Smart recorder and camera too far apart
Antennas not parallel
Wireless connection is blocked
Interference with wireless signal
Power safe mode is selected
Cameras are not activated or have no connection
Strong lightsource shining into the camera lens
Overexposure due to strong light source
No storage connected
SD-card locked
Storage is full
Motion from trees or plants, light or shadow, snow or rain etc.
Smart recorder is not connected with the router
The router is not (yet) connected with the internet
Your internet connection is not fast enough
Maximum 3 users can access the recorder at the same time
DHCP is not activated on the router
UPnP is not activated on the router
The mobile device is not connected with the internet
Your mobile device is not compatible with the requirements for the
App
The incorrect DID (device ID) has been entered
The cameras have not been activated in the settings
The cameras have not been activated during the registration of
the set in the App
The password has been changed
The main menu is opened in the screen menu or another mobile
device is accessing the settings
The push notification is not activated
The display of notification is diabled in the mobile device
The corresponding storage is not connected with the smart recorder
The incorrect camera or camera channel has been selected
The selected camera or camera channel has no recordings
Remedy
Activate the desired camera channel (see chapter 12.3)
Check that the Power LED [13] on the corresponding camera lights. If not,
check the mains adapter and cable connection.
Pair camera and smart recorder
Use an antenna extension cable (see chapter 17)
Reduce the distance between camera and smart recorder
Remove large objects or change the location of cameras and/or smart
recorder
Connect the antennas tightly and position both parallel to each other, eg.
both vertical
Select „HDMI" as signal input on the TV/monitor
Reduce the distance between camera and smart recorder
Position of antennas parallel to each other
Remove objects, in particular metallic objects and/or change the location
of camera and/or monitor
Check that there are no interference sources near camera and smart
recorder eg WLAN Router, elektrical produvts, Microwave ovens
Click the mouse once or switch the energy saving mode (see chapter 12.3)
See the first three faults above
Move the camera to another location
Change the direction or location of the camera
Connect storage and format (see chapter 12.3)
Unlock the SD-card
Format or replace the storage or activate the ring storage function (see
chapter 12.3)
Deselect or reduce the sensitivity of the motion detection through pixel
change, or reposition the camera (see chapter 12.3)
Smart recorder is not connected with the router
Connect the router with the internet (takes approx. 30 seconds)
You need a data speed of 1.5Mbps per user connection
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Activate DHCP on router
Activate UPnP on router (if necessary, activate UDP or open TCP Port
#600 and #80)
Connect your mobile device with the internet
Requirements: iPhone4S corresponds to current iPad: from iOS6.14;
Android dual core 1.5 G Smartphone/Tablet from 3.0
Enter the correct DID (see chapter 14)
Activate the cameras in the settings (see chapter 12.3)
Activte the cameras in the registration settings of the set (see chapter 14)
Enter the new password
Close the screen menu or the setting page of the mobile device
Activate the push notification (see chapter 14)
Activate the display of notifiatications on your mobile device under
settings\messages (iOS) or Apps (Android)
Connect the storage with the smart recorder
Select the correct camera or camera channel