Network Troubleshooting - Oki C3400n Maintenance Manual

7.5.5 Network Troubleshooting

(1) Cannot print from Utility.
Confirmation Items
(1) Check the LINK lamp
Check whether LINK
lamp(green) is lighted.
(2) Check the network information
Check whether network
information can be printed
normally.
(3) Check the content of network information
Check IP address, Subnet
mask, Gateway address.
(4) Check whether the communication on the network is normal.
Send the Ping command from
PC to printer to check.
(5) Check the utility
Check the settings of OKIPR
utility.
(6) Check the OS standard port.
Check windows (NT,
2000,XP) standard LPR port.
43163501TH Rev. 1
Confirmation Tasks
Check whether HUB and printer are connected normally.
(Check the network cable connection.)
Check whether straight cable is used.
Try to insert the network cable into different HUB port.
Press the Push-SW of NIC card, and then print out the network
information.
Print out the network information.
Check IP address, Subnet mask, Gateway address.
Send the Ping command from PC to printer, and check whether
the response is correct.
Check the setting items of OKIPR utility.
Set windows (NT, 2000,XP) standard LPR port, and check
whether print is normal.
Oki Data CONFIDENTIAL
Action at NG
Reconnect the network
cable normally.
Replace with straight
cable.
Try to replace the HUB.
Rewrite the NIC-F/W
by utility.
Set the IP address,
Subnet mask, Gateway
address correctly.
Set the IP address,
Subnet mask, Gateway
address correctly.
Set the setting items of
OKIPR utility correctly.
Set windows (NT,
2000,XP) standard
LPR port correctly.
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