Appendix; Troubleshooting - HitachiSoft StarBoard FX-77G User Manual

StarBoard FX-77G/FX-63G/FX-82WG

3. Appendix

A. Troubleshooting
Before assuming the product is broken, be sure to check adjustments, proper handling
procedures, the possibility of faulty cable connections, etc.
Recognition Related Problems
Problem
StarBoard is not
recognized.
StarBoard is not
recognized (When
connected wirelessly)
What to check
Is the USB cable connected
to the PC?
Is the green LED on the
digitizer lit?
Was system startup
performed in the correct
order?
The StarBoard Software file
may be corrupt, or the
software installation may
not have been completed
correctly.
Other than the above
Is the USB cable connected
to the AC adapter?
Is the Bluetooth receiver
attached to the PC?
Is the green LED on the
digitizer lit?
Are the Bluetooth adapter
and StarBoard positioned
too far apart?
Is the Bluetooth adaptor
operating correctly?
Is there a wireless device
nearby?
Is the StarBoard installed in
a location that has an
unobstructed view of the
Bluetooth adapter?
Is a different wireless LAN
or Bluetooth device that
uses the same frequency
3-1
What to do
Connect the USB cable to the PC.
Check the USB cable.
Perform system startup in the correct
order. (For details on the system startup
procedure, see page 2-5 in this User's
Guide)
Uninstall and then reinstall the
StarBoard Software.
(For details on installing StarBoard
Software, see the StarBoard Software
x.x Installation Guide.)
Contact customer support.
Connect the USB cable to the AC
adapter.
Connect the Bluetooth receiver
(Bluetooth adapter etc) to the PC.
Check the USB cable and AC adapter.
With the Bluetooth adaptor at the front
of the StarBoard, move to within 10
meters of the digitizer.
Check the setting status in the
Bluetooth adapter installation manual.
Install further away from the wireless
device.
In some cases the communication
range is shortened due to the structure
of the building. Therefore, please
change the installation location.
Turn off the power to any unused
devices.
Appendix
English