Troubleshooting; Spare Parts; Warranty - STIEBEL ELTRON DHC-E 20 Installation Instructions Manual

Troubleshooting

Symptom
No hot water
Water not hot enough
LED displays one of the following fault codes:
91, 92, 93, 94, 95, 96, 97
If you are not able to resolve a problem please contact us toll free at 800-582-8423 before removing the unit from the wall.
STIEBEL ELTRON is happy to provide technical assistance. In most instances, we can resolve the problem over the phone.

Spare parts

H
No. Spare part
1 Heating system
2 Electronic control device: Master
3 Electronic control device: Slave
4 Safety thermal cut out
5 Flow sensor
6 Cold water connection
7 Warm water connection
8 Temperature adjustment knob
RESIDENTIAL & COMMERCIAL WARRANTY: STIEBEL ELTRON WARRANTS TO THE ORIGINAL OWNER THAT THE
DHC-E TANKLESS ELECTRIC WATER HEATER WILL BE FREE FROM DEFECTS IN WORKMANSHIP AND MATERIALS FOR
A PERIOD OF THREE YEARS FROM THE DATE OF PURCHASE. SHOULD THE PART(S) PROVE TO BE DEFECTIVE UNDER
NORMAL USE DURING THIS PERIOD, STIEBEL ELTRON, INC. WILL BE RESPONSIBLE FOR REPLACEMENT OF THE
DETECTIVE PART(S) ONLY. STIEBEL ELTRON, INC. IS NOT RESPONSIBLE FOR LABOR CHARGES TO REMOVE AND/OR
REPLACE THE DEFECTIVE PART(S), OR ANY INCIDENTIAL OR CONSEQUENTIAL EXPENSES.
SHOULD THE OWNER WISH TO RETURN THE TANKLESS ELECTRIC WATER HEATER FOR REPAIR, THE OWNER MUST
FIRST SECURE WRITTEN AUTHORIZATION FROM STIEBEL ELTRON, INC. THE OWNER SHALL BE REQUIRED TO
SHOW PROOF OF PURCHASE DATE, AND TO PAY ALL TRANSPORTATION COSTS TO RETURN THE DEFECTIVE
PART(S) OR TANKLESS ELECTRIC WATER HEATER FOR REPAIR OR REPLACEMENT. WARRANTY IS VOID IF WATER
HEATER HAS BEEN INSTALLED OR USED IMPROPERLY OR IF DESIGN HAS BEEN ALTERED IN ANY WAY.
STIEBEL ELTRON, INC.
242 Suffolk Street
Holyoke MA 01040
PHONE: 800-582-8423 or 413-538-7850
FAX: 413-538-8555
E-Mail info@stiebel-eltron-usa.com
www.stiebel-eltron-usa.com
Possible Cause
– circuit breakers off
– safety thermal cut-out tripped
– not enough flow rate to activate unit
– water flow rate too high
– voltage too low
– problem with electronic control module
Model DHC-E 20
24 91 58
24 93 18
24 93 19
17 03 05
24 91 59
24 91 67
24 91 68
16 35 73

WARRANTY

STIEBEL ELTRON, INC.
242 Suffolk Street
Holyoke MA 01040
PHONE: 800-582-8423 or 413-538-7850
FAX: 413-538-8555
E-Mail info@stiebel-eltron-usa.com
www.stiebel-eltron-usa.com
Solution
– turn circuit breakers on
– reset thermal cut-out
– clean filter screen at unit
– clean faucet aerator or shower head
– reduce water flow rate until light on front
cover stops blinking
– supply correct voltage to unit
– contact STIEBEL ELTRON.
DHC-E 30