Program; Scheduling Service; Appointments; Courtesy Transportation - Chevrolet 2011 Volt Owner's Manual

13-8 Customer Information

Scheduling Service

Appointments

When the vehicle requires
warranty service, contact
your dealer and request an
appointment. By scheduling
a service appointment and
advising the service consultant
of your transportation needs,
your dealer can help minimize
your inconvenience.
If the vehicle cannot be scheduled
into the service department
immediately, keep driving it until
it can be scheduled for service,
unless, of course, the problem is
safety related. If it is, please call
your dealership, let them know this,
and ask for instructions.
If your dealer requests you to bring
the vehicle for service, you are
urged to do so as early in the work
day as possible to allow for the
same-day repair.

Courtesy Transportation

Program

To enhance your ownership
experience, we and our participating
dealers are proud to offer Courtesy
Transportation, a customer support
program for vehicles with the
Bumper-to-Bumper (Base Warranty
Coverage period in Canada) and
extended powertrain warranties
in both the U.S. and Canada.
Several Courtesy Transportation
options are available to assist in
reducing inconvenience when
warranty repairs are required.
Courtesy Transportation is not a
part of the New Vehicle Limited
Warranty. A separate booklet
entitled Warranty and Owner
Assistance Information furnished
with each new vehicle provides
detailed warranty coverage
information.
I n f o r ma t i o n P r o v i d e d b y :
Transportation Options
Warranty service can generally be
completed while you wait. However,
if you are unable to wait, GM helps
to minimize inconvenience by
providing several transportation
options. Depending on the
circumstances, your dealer
can offer one of the following:
Shuttle Service
Shuttle service is the preferred
means of offering Courtesy
Transportation. Dealers may provide
shuttle service to get you to your
destination with minimal interruption
of your daily schedule. This includes
one way or round trip shuttle service
within reasonable time and distance
parameters of your dealer's area.