Polycom VVX 400 Quick User Manual

Polycom® VVX® 400 and
VVX® 410
Business Media Phones
Quick User Guide
For phones running Polycom® UC
Software 4.1.4 or later
Basic Phone Features
Customizing Your Phone
Applies to phones running SIP 3.0.2 or
later.
For detailed information please consult
the Star2Star Phone and Features
Guide, available for view/download via
the Star2Star Knowledge Base at:
https://support.star2star.com/
Copyright © 2013, Star2Star Communications, LLC. All rights reserved. Star2Star is a registered Trademark of Star2Star Communications.
Phone Views
Your phone has three main Views:
Home, Calls, Active Call, and Lines
View (the default).
Change Views:
For Home View, press
Press to alternate between Home
and Lines view.
Home View
Home View displays icons you can
select to access phone functions.
Use the right, left, up and down arrow
keys to display more icons.
Lines View
Lines View displays phone Lines,
Favorites and soft keys.
If your phone is idle, you can press the
Line key to access the Dialer.
Calls View
If your phone has one or more calls,
you can access Calls View.
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Star2Star Polycom® VVX® 400 and 410 Phones Quick User Guide
Call color indicates call status:
Dark Green: Active call.
Bright Blue: Incoming call.
Dark Blue: Held call.
Use the up and down arrow keys to
select a call (highlight it). The soft keys
control the highlighted call.
Entering Data
Use the dialpad keys to enter
information. To backspace, press
.
To type with the dialpad keys, press a
key repeatedly to view the character
options and stop to select.
To type other characters, press
Encoding or Mode. When using the
dialpad keys, use the 1, *, 0 and # keys.
Calls
Only one call can be active at one time.
You may use the handset,
speakerphone or headset for calls.
During a call, you can change modes
by picking up the handset or by
pressing or .
If you navigate away from your call(s),
press to see Active Call or Calls
view again.
When in Calls view, switch to Lines
view by pressing More > Lines. Switch
back to Calls view by pressing More >
Calls.
Placing Calls:
Pick up the handset, or press or
. Enter the phone number and
press Send.
Or, enter the phone number first, then
press Dial, pick up the handset or press
or .
From Lines View: Press the phone
Line key, enter the phone number and
press Send.
From Home View: Select New Call
using the left and right arrow keys.
Enter the phone number and press
Send.
Note: You may place calls quickly by
selecting a recent call or Favorite, or
tap a contact's phone number in the
Contact Directory.
Answering calls:
To answer with the speakerphone,
press or tap Answer. To answer
with the handset, pick up the handset.
To answer with the headset, press .
To answer a new call while on an active
call, press Answer. The current call will
be held.
Ending calls:
To end an active call, replace the
handset, press or . Or, press
End Call.
To end a held call, navigate to Calls
View and highlight the held call. Press
Resume and press End Call.
Holding calls:
From Calls view, press Hold or .
Remember to highlight the call first.