AT&T U-verse TV Installation Manual

Having trouble?
Many common AT&T U-verse Wireless TV Receiver problems can be solved in three simple steps:
1. Check your connections.
Ensure all cables and cords are connected properly and securely.
2. Check power/reboot/signal strength.
• Confirm you have power. If you have power and the TV Receiver is turned on, the
Power button on the front of the receiver will have a green light surrounding it. If
you do not have power, move the TV Receiver to a working electrical outlet.
• If no lights are on, ensure that the TV Receiver is turned on by pressing and releasing
the AT&T button on the remote control, and then pressing and holding the Power
button on the receiver for 10 seconds.
• Power cycle the Wireless Access Point (WAP) by unplugging the WAP from
the electrical outlet for 10 seconds and then plugging it back in. Repeat the
pairing process in Step 3. Wait two minutes to complete pairing.
• Move the receiver closer to the WAP (to determine if the problem is a distance issue).
3. View programming.
Test that your AT&T U-verse service is working properly by watching TV
and navigating through the Menu or Guide screens.
Specific issues
AT&T U-verse Wireless TV Receiver power is on and TV power is on, but I still can't see AT&T U-verse TV.
Check your TV menu setup. Be sure the proper input/source setting is selected.
Picture is stretched or distorted.
Check the aspect ratio setting. Press MENU on your remote control, use the RIGHT ARROW to select Options,
and then select System Options, then OK, and then Aspect Ratio. Choose the correct setting for your TV.
Wireless TV Receiver doesn't respond to the remote control.
Check the batteries in the remote control by pressing the AT&T button on the remote control to verify a red light is
visible. If no light or dim light is visible, replace the batteries in the remote control.
Red antenna on the TV screen.
Disconnect your Wireless TV Receiver from the original location and reconnect the power cord at a location closer
to the Wireless Access Point (WAP). Wait one minute for the receiver software to load. Press the OK button on the
front of the Wireless TV Receiver and press the WPS button on the WAP. Wait two minutes for the receiver and WAP
to pair. After two minutes, the Link light on the front of the Wireless TV Receiver should be solid green. Following a
successful pairing, unplug the Wireless TV Receiver and reconnect it at the desired location. Repeat steps 2 and 3
in this guide. If after repeating steps 2 and 3 the red antenna appears, the desired location is out of wireless range.
Please select an alternative location.
TV Receiver and/or Wireless Access Point (WAP) lights not appearing.
Reinstall TV Receiver and WAP beginning with step 1 in this guide.
If you are replacing an existing TV receiver, please return the AT&T U-verse®
receiver you replaced and the old power cord as-is to your nearest UPS Store.
No special packaging is required. Advise the UPS representative that you are
returning an AT&T U-verse receiver. You will need to provide the order number
given to you by the AT&T customer service representative and your account
number. Your account number can be found on your bill as highlighted on the
sample bill to the right. Do not return your remote control.
¿Habla español? Para las guías en español, visitar support.att.com/u-verseguias.
Important legal information regarding your Wireless Receiver: Additional fee(s) may apply. Wireless from the Wireless Access Point to the Wireless
Receiver; separate connection of Wireless Receiver to TV is required. For residential use in a single household only. Limit two wireless receivers
per household. Customer responsible for use of Wireless Receiver. Actual range of wireless signal will vary and may be limited by several factors
including, but not limited to, electromagnetic interference, home construction material, obstructions, and other environmental factors. Total Home
DVR® functionality requires separate wired DVR receiver. The installation and use of the Wireless Receiver is subject to the AT&T U-verse Terms of
Service that can be found at att.com/u-verse/att-terms-of-service.jsp.
Need more help?
Go online: Visit att.com/uversesupport.
Call us: Dial 1.800.288.2020 and ask for "U-verse technical support."
©2011 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks
contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies.
UVE361_Wireless_TV_Install_Guide_Back_PROOF 6
Get started
These instructions will guide you through the process of installing
your AT&T U-verse Wireless TV Receiver.
Locate your existing Gateway
and gather materials needed
for setup:
Account #: 123456789 Statement Date 12/12/2009
Call 800-288-2020 For Ordering, Billing or Support
JOHN DOE
Call 800-855-2880 and type "U-verse" For TTY
1234 ANYWHERE
Go to www.uverse.att.com For AT&T U-verse Bill Explanations
SAN ANTONIO, TX 12345-6789
contact Info 4
Previous Payment Summary
Note: Your existing Gateway will look like one
of the two Gateways pictured above.
Customer-provided materials
A cable, such as HDMI, Composite, or other, is required
to connect the TV Receiver to your TV. This cable may
be present in your current setup, and can be reused.
However, if it is not, you will need to purchase this cable.
AT&T U-verse TV
®
Wireless TV Receiver
In the box:
Page x of y
AT&T U-verse Wireless TV Receiver
The appearance of your receiver may differ
from the picture above.
TV receiver power cord
OR
Wireless Access Point
(WAP)
Wireless Access Point
power cord
UVE361_Wireless_TV_Install_Guide_Front_PROOF 6
Self-
InStallatIon
GuIde
Approximate installation time: 20 minutes
Remote Control
AT&T U-verse
User Guide
Wireless TV Receiver
Manual
Wireless Access
AT&T U-verse
Point (WAP)
Wireless TV Receiver
Product Manual
Installation Guide
Installation/product guides
Ethernet cable (gray)
Remote control
FPO
(Wireless TV Receiver)
ATT110900769-2 ATT92410665-3