Troubleshooting - TV Ears 5.0 User Manual

Troubleshooting

Why do my TV Ears mute when I mute the TV?
Fixed audio out will allow the television volume and TV Ears volume
to work independently from one another. Some televisions have
to be manually switched from the "Variable" audio setting to the
"Fixed" audio setting by using your TV menu. Not all TVs have
the ability to switch from a variable to a fixed audio out (consult
your television manual or manufacturer). When the TV is set to
a "Variable" audio out setting, the volume of the TV Ears headset
will be the same volume as the TV.
Why do I hear a television station when I'm watching a DVD/
video?
When the audio cord is plugged into the analog (RCA) audio out
port of a cable or satellite box AND an analog (RCA) audio out
port of a DVD player or VCR, you must turn off whichever device
is not in use. Turn off the cable/satellite box when watching a
DVD or video. Turn off the DVD/VCR player when watching TV.
How do I charge the headset?
Turn the headset off and gently place into the charging cradle
of the transmitter. Be sure the charging light on the front of the
transmitter illuminates. See Step 3 of Installation.
How do I know the headset is charging?
The leftmost light on the front of the transmitter will illuminate
green if there is a headset in the front cradle. The light right
next to it (the second leftmost light) will illuminate green if a
headset is in the rear charging cradle. If you own two headsets
and both are charging at the same time, both charging lights
should illuminate a green color.
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