Troubleshooting Guide - TV Ears Headphones User Manual

If you have further questions please call one of the customer service numbers or visit our website.
Troubleshooting Guide
Problem:
You hear static or interference.
The lights on the front of transmitter do not light
up (infrared diodes are difficult to see in day
light).
The charging light does not come on when
headset is in the cradle.
Note: The light will be green if the headset is in the
front charging cradle and red if the headset is in the
back charging cradle. If there are two headsets in
the charging cradles, the light will be amber.
The TV volume does not work independently
from TV Ears volume.
You hear a television station when you watch a
DVD or video.
You have a Blu-Ray player.
You have a Digital Converter Box or similar.
Check the Following:
• The audio cord is plugged into an analog (RCA)
audio OUT port on the TV, cable box, or satellite
box.
• The audio cord is NOT plugged into a digital
audio out port.
• The transmitter is plugged into a working
power outlet.
• The audio cord is plugged into the audio port of
the transmitter.
• The audio cord is plugged into the ports on the
TV and transmitter completely.
• The infrared lights of the transmitter are facing
the headset and are illuminated.
• The transmitter is 3-5 feet off the ground.
• Battery may need replacement if older than 1-2
years, depending on usage.
• TV Ears has more than one model. Be sure that
the headset model matches the transmitter
model. For example, you must use a Original
Plus headset with a Original Plus transmitter.
• Cover all large windows.
• Cup your hand over the lights and see if 5
infrared lights are glowing red.
• Check that the AC power adapter is completely
plugged into the power outlet and 12V port on
back of the transmitter.
• Remove and replace headset to realign in the
charging cradle.
• Use your fingertips to gently rock the headset
right to left, making sure the headset is sitting
properly in the charging cradle.
• Check that the AC power adapter is completely
plugged into the power outlet and 12V port on
back of the transmitter.
• The television is set on fixed audio television
settings.
See Question 3 of FAQs.
• Turn the cable or satellite box off when you
watch a DVD or video.
See Question 4 of FAQs.
Note: This is only if audio cord is plugged into
audio out port of a cable or satellite and DVD or VCR
player.
• Hook your Blu-Ray player up the same way you
would a DVD or VCR.
See Step 1 of Installation Instructions.
• Hook your Digital Converter Box or similar up
the same way you would a cable or satellite box.
See Step 1 of Installation Instructions.
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