Faqs & Troubleshooting - TV Ears Headphone System User Manual

FAQS & TROUBLESHOOTING
System Reset
If anything out of the ordinary is happening, we recommend that you
first perform a system reset.
1.
Unplug everything from the transmitter (Audio & Power).
2.
Wait about 10 seconds then firmly reconnect all cords.
3.
Place the transmitter 3 to 5 feet off the ground and away
from any obstructions.
4.
Confirm the transmitter is receiving power by Checking for
the 12, dimly lit, Infrared lights on the front of the transmitter
5.
If you do not receive clear sound after the reset, try replacing
the (2) AAA batteries in the Headphone
6.
If new batteries do not fix the problem, please contact our
technical support department for further troubleshooting
Why does my TV Ears mute when I mute the TV?
Fixed audio out will allow the television volume and TV Ears volume
to work independently from one another. Some televisions have to
be manually switched from the "Variable" audio setting to the "Fixed"
audio setting by using your TV menu. Not all TVs have the ability to
switch from a variable to a fixed audio out (consult your television
manual or manufacturer). When the TV is set to a "Variable" audio
out setting, the volume of the TV Ears headphone will be the same
volume as the TV.
For assistance, call (866) 611-9934. See Page 19
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