Scanner Driver Error Messages - Canon MG6800 Series Online Manual

Scanner Driver Error Messages

Error in scanner. See the manual for solutions.
USB connection:
Cannot communicate with scanner for these reasons:
- Scanner is turned off.
- USB cable is disconnected.
Please check and try again.
Network connection:
Cannot communicate with scanner for these reasons:
- Scanner is turned off.
- (If using Wired LAN connection) It is disconnected from Wired LAN.
- (If using wireless LAN connection) Signal strength is poor due to
obstructions.
- Network connection is prohibited by security software.
- Different scanner on the network is selected.
Please check and try again.
A required file is missing or corrupted, or settings are incorrect. Try the
installation again.
Cannot write or read file.
There is not enough free disk space to complete the scan.
Printer is in use or an error has occurred. Check status.
The scanner is not available while in use by another application or user.
Error Message
• Make sure that your scanner or
printer and the computer are
connected correctly.
• Your scanner or printer may be
damaged.
Restart the computer, then
reconnect your scanner. If the same
error message still appears, contact
the service center.
• Make sure that your scanner or
printer is turned on.
• Make sure that the selected scanner
is correct. Refer to the application's
manual for details.
• With USB connection, check the
connection of the USB cable and
reconnect as required.
• With network connection, check the
connection status and reconnect as
required.
• Reinstall the scanner driver from the
web page.
• Exit running applications, check that
there is sufficient free space on the
hard disk, then scan again.
• Make sure that there is no problem
with the destination folder, file name,
or access permission.
• Delete unnecessary files on the hard
disk and scan again.
• Check the printer status.
• Close the other application.
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Solution