Epson TM-C3500 Series Technical Reference Manual page 145

Trouble
The paper width and
the settings for the
shutters on the platen
do not match.
The paper you are
using differs from the
paper set in the
[Media Type].
Paper is smudged
If the print head has
foreign objects
attached, the paper
may be smudged.
The print head may
touch the paper and
the paper may
become smudged
because the platen's
suction may be insuffi-
cient for some paper
you are using.
Description
When the paper width and the set-
tings for the shutters on the platen
do not match, paper may be lifted;
the print head may touch and
smudge the paper.
Follow the instructions on the label
on the top of the printer, and set
the shutters on the platen.
See "Shutter Adjustment" on page
40.
Check the paper you are using and
the [Media Type] settings.
For more information, see step 9 in
"Replacing Roll Paper with Fanfold
Paper" on page
"Replacing Fanfold Paper with Roll
Paper" on page
Perform manual head cleaning.
Hold down the cleaning button for
more than three seconds to start
head cleaning.
Set [Platen Vacuum Manual Adjust-
ment].
On the printer driver's [Options]
tab, set [Platen Vacuum Manual
Adjustment].
You can also use the BSF file to set
[Platen Vacuum Manual Adjust-
ment]. See
Printer Driver Settings" on page
Chapter 3 Handling
Recovery method
66, or step 10 in
76.
"Exporting/Importing
88.
Image/
Illustra-
tion
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