Cisco 7965 Quick Reference Manual page 2

Basic Phone Features
1. Basic User Information:
A. Placing a call:
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Lift handset, dial number, or
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Press NewCall softkey, dial number (engages speaker phone),or
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Press NewCall softkey, dial number, lift handset, or
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Press Speaker button, dial number
B. Ending a Call:
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Replace handset, or
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Press EndCall softkey, or
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Press Speaker button (if on speaker phone)
C. Answering a Call:
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Lift handset, or
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Press Answer softkey (engages speaker phone), or
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Press Speaker button
D. Redial Feature:
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Lift handset and press the Redial softkey
E. Call Back Feature:
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While listening to ringing or busy tone, press CallBack softkey
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When person becomes available, you will receive notification
2. Placing a Call On Hold/Resuming the Call:
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Press the Hold softkey
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Press the Resume softkey
3. Transferring a Call:
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With connected call, press Trnsfer softkey
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Dial number to which you are transferring, or
Press extension/voice mailbox number to transfer to voicemail
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Listen for ringing or announce caller
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Press Trnsfer softkey again to complete transfer
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In order to retrieve caller during the transfer process, press the EndCall
softkey, then press the Resume softkey to connect with original caller
4. Alternatives to Answering:
1. iDivert:
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Press iDivert softkey in order to send caller to voicemail
2.Do Not Disturb:
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Press the "Do Not Disturb soft key to activate
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Press the "Do Not Disturb" soft key to cancel
Advanced Phone Features
5. Call Forward Feature: (Forward incoming phone calls to alternate phone number)
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Press the CfwdAll softkey
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Dial forwarding number, or
press the Messages button to have all calls forwarded to voicemail
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To cancel, press CfwdAll softkey again
6. Call Park Feature: (Held call that can be retrieved from any Cisco IP Phone)
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With call connected, press More softkey
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Press Park softkey
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Remember the assigned call park "slot number" 1110 - 1129
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To retrieve parked call: Dial slot number on any Cisco IP Phone
7. Conference Calling:
A. Conference (Join Multiple callers together, maximum participants - 8 )
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To initiate a conference call: Begin with caller (A) on line
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Then press More softkey
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Then press Confrn softkey
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Caller (A) is now on hold while you dial other participants to join
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Connect with caller (B) by dialing number, press More softkey, then
Confrn sotkey
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Now you are conferenced with callers (A) and (B)
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Repeat above steps until desired or maximum amount of
participants are included in conference call
B. Meet-Me Conference (Participants dial in to join conference)
Internal Meet-Me Numbers: 1150 - 1159
Maximum Amount of Participants: 8
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To Initiate /Chair a Meet-Me conference, press More softkey
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Then press MeetMe softkey
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Dial Meet-Me number, now other callers can join
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To Join a Meet-Me conference, dial Meet-Me number
C. Conference List (View and Remove conference participants)
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Note: Cannot use Conference List with Meet -Me
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While conference is in process, press More softkey
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Then press Conflist softkey, all participants will be listed
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To remove participant, press Remove softkey – only conference call
originator can remove participants (not on Meet-Me)
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Press Update softkey to update list of participants