Service; Before Calling For Service; Troubleshooting Chart; Data Plate - Bosch NGM5455UC Use And Care Manual

Service

Before Calling for Service

Troubleshooting Chart

Problem
Burner(s) do not light / Ignitors do not
spark
Burner flame goes out unexpectedly
Ignitors spark even though knobs are in
the off position
Cooking results are not what was
expected

Data Plate

For handy reference, the serial tag information has been
affixed to the underside of the cooktop, underneath the
cooktop.
Data Plate
9001070911 Rev A
• Make sure that the gas shut off valve is in the ON position and the gas
supply to the house is not shut off.
• Make sure the burner caps are properly positioned and the burner
ports are not clogged. Clear ports with a wire or straightened paper clip
if clogged.
• Make sure the igniters are clean and dry.
• Check the power supply. It should be properly grounded with the
correct polarity. Make sure the unit is plugged in and the circuit breaker
is not tripped.
• Make sure that there is no draft in the room.
• When the electrical power connection has been activated at the first
power up or reconnected after an outage, the igniters may spark once
or twice even though all burner knobs are in the off position.
• The cooktop is not level.
• Cooking pan does not fit the surface being used.
• Cookware is not the type or size recommended.
Figure 8: Data Plate Location
Suggestion

How to Obtain Service or Parts

For authorized service or parts information, call the number
or write to the address listed inside the cover.
We want you to remain a satisfied customer. If a problem
comes up that cannot be resolved to your satisfaction
please let us know. Whether you write or call, please
provide us with the Model Number, FD Number (product's
unique identifier), and Date of Original Purchase or
Installation.
English 15