Table of Contents
Advertisement
10 Appendix B: Troubleshooting & Frequently
Asked Questions
Question
The video and audio codec
is adopted in the device.
The maximum number of
users access the device
simultaneously.
The device can be used
outdoors or not.
Power LED does not light up.
The
network
cabling
required for the device.
The device will be installed
and work if a firewall exists
on the network.
The username and password
for the first time or after
factory default reset
Forgot the username and
password
Forgot the IP address of the
device.
IP Wizard II program cannot
find the device.
The device utilizes H.264, MPEG4 and MJPEG triple compression to providing
high quality images. Where H.264 and MPEG4 are standards for video
compression and MJPEG is a standard for image compression.
The audio codec is defined as G.711/G.726 for RTSP streaming.
The maximum number of users is limited to 20. However, it also depends on the
total bandwidth accessed to this device from clients. Therefore, the actual number
of connected clients is varying by streaming mode, settings of resolution, codec
type, frame rate and bandwidth. Obviously, the performance of the each
connected client will slow down when many users are logged on.
The device is weatherproof.
Install this device
• Check and confirm that the DC power adaptor, included in packaged, is used.
Secure the power connector and re-power it on again.
• If the problem is not solved, the device might be faulty. Contact your dealer for
further help.
The device uses Category 5 or better UTP cable allowing 10 Base-T, 100
is
Base-TX, or 1000 Base-T networking.
If a firewall exists on the network, port 80 is open for ordinary data communication.
The HTTP port and RTSP port need to be opened on the firewall or NAT router.
Username = admin and Password = admin.
Note that it's all case sensitivity.
Follow the steps below.
1.
Restore the factory default setting by pressing and holding down more than 5
seconds on the device.
2.
Reconfigure the device.
Check IP address of device by using the IP Wizard II program or by UPnP
discovery.
• Re-power the device if cannot find the unit within 1 minutes.
• Do not connect device over a router. IP Wizard II program cannot detect device
over a router.
• If IP address is not assigned to the PC which running IP Wizard II program, then
IP Wizard II program cannot find device. Make sure that IP address is assigned
to the PC properly.
• Antivirus software on the PC might interfere with the setup program. Disable the
firewall of the antivirus software during setting up this device.
• Check the firewall setting of your PC or Notebook.
Answer or Resolution
Features
Honeywell
75
Advertisement
Table of Contents
