Troubleshooting - Shark S3251 Owner's Manual

Trouble Shooting
PROBLEM
The Light & Easy™
Steam Mop will
not turn-on.
Light & Easy™
Steam Mop will not
make steam.
Light & Easy™
Steam Mop leaves
water on the floor.
Light & Easy™
Steam Mop left
white spot on
the floor.
Floors are cloudy,
streaky or spotty
after steaming.
Light & Easy™
Steam Mop is
hard to push.
10 TOLL FREE: 1-800-798-7398
POSSIBLE REASONS & SOLUTIONS
Your steam-mop should be securely plugged into an
electrical outlet.
Check your fuse or breaker.
If your unit still does not work, call 1-800-798-7398.
Is there water in the water tank? If not, add water to your
steam mop following instructions on page 5.
Is your micro-fiber cleaning pad too wet? Unplug your
steam mop and change the micro-fiber cleaning pad.
Do not leave your steam-mop on the floor with a damp or
wet cleaning pad.
Do you have hard water? If you do, you might want to
switch to distilled water.
Make sure the water is securely on the water tank.
The pad might be dirty, change the pad.
If you washed the pocket with powder detergent, then the
pad may have residual detergent left on it. Wash it again
with liquid detergent.
If you are cleaning in a kitchen area where there might be a
build-up of grease, use a de-greasing agent such as an all-
purpose cleaner or dish soap and paper towels to clean the
area first.
You might have left the mop in the same spot for too long.
Do you have hard water? If you do, you might want to
switch to distilled water.
This might be leftover from past cleaners used on the floor
surface. Use the steam mop a few more times and see if
the leftover cloudiness is removed.
Make sure the steam pad is attached correctly.
Check to see if the cleaning pad is excessively dirty.
Replace if the pad is too dirty or wet.