IBM 8849 Service Manual page 36

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, "Parts listing, Type 8849 or Type 8491 server," on page 61 to determine which components
are customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a
trained service technician.
Error code Description
1962 A hard disk drive does not contain a valid
boot sector.
8603 Pointing-device error.
00012000 Processor machine check error.
00019701 Processor 1 failed BIST.
01298001 No update data for processor 1
20
IBM xSeries 306m Types 8849 and 8491: Problem Determination and Service Guide
Action
1. Make sure that a startable operating system is
installed.
2. Run the hard disk drive diagnostic tests.
3. Reseat the following components:
a. Hard disk drive
b. Hard disk drive backplane cable or back panel
cables
4. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. (Hot-swap models) Hard disk drive cable
b. Hard disk drive
c. Hard disk drive backplane or back panel
d. (Trained service technician only) System
board
1. Reseat the pointing device.
2. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. Pointing device
b. (Trained service technician only) System
board
1. (Trained service technician only) Reseat the
microprocessor.
2. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. (Trained service technician only)
Microprocessor
b. (Trained service technician only) System
board
1. (Trained service technician only) Reseat the
microprocessor.
2. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. (Trained service technician only)
Microprocessor
b. (Trained service technician only) System
board
1. Update the BIOS code again.
2. (Trained service technician only) Replace the
microprocessor.