Emergency Call - Mercedes-Benz CLS Operator's Manual

Emergency call

Important safety notes
! A license agreement must exist in order
to activate the mbrace service. Ensure that
your system is activated and ready for use,
and press the ï MB Info call button to
register. If any of the steps mentioned is
not carried out, the system may not be
activated.
If you have questions about the activation,
contact one of the following telephone
assistance services:
USA: Mercedes-Benz Customer
R
Assistance Center under
1-800-FOR-MERCedes
(1-800-367-6372) or 1-888-990-9007
Canada: Customer Service at
R
1-888-923-8367
An emergency call is dialed automatically if
an air bag or Emergency Tensioning Device is
triggered.
i An mbrace emergency call that has been
initiated automatically cannot be
terminated by the customer.
An emergency call can also be initiated
manually.
As soon as the emergency call has been
initiated, the indicator lamp in the SOS button
Connecting Call
flashes. The
appears on the multifunction display.
The audio output is muted.
Once a connection has been established, the
Call Connected message appears in the
multifunction display.
All important information on the emergency
is transmitted, for example:
current location of the vehicle (as
R
determined by the GPS system)
vehicle identification number
R
information on the type of emergency
R
Shortly after the emergency call has been
initiated, a voice connection is automatically
established between the Mercedes-Benz
Customer Assistance Center and the vehicle
occupants. If the vehicle occupants respond,
the Mercedes-Benz Customer Assistance
Center attempts to get more information on
the emergency.
i If no vehicle occupant answers, an
ambulance is immediately sent to the
vehicle.
G
If the indicator lamp in the SOS button is
flashing continuously and no voice
connection to the Mercedes-Benz Customer
Assistance Center was established, then the
mbrace system could not initiate an
emergency call (e.g. the relevant cellular
phone network is not available).
The message
multifunction display for approximately
10 seconds.
Should this occur, assistance must be
summoned by other means.
Making an emergency call
message
X
To initiate an emergency call
manually: press cover : briefly to open
it.
X
Press SOS button ; briefly.
The indicator lamp in SOS button ;
flashes until the emergency call is
concluded.
I n f o r ma t i o n P r o v i d e d b y :
WARNING
Call Failed
Features
269
appears in the
Z