Kenmore 970R4241 Series Use & Care Manual page 31

Before You Call
Problem
OPENING/CLOSING OF DOORS/DRAWERS
Door(s) will not
close.
Drawers are
difficult to move.
RUNNING OF REFRIGERATOR
Compressor does
not run.
Refrigerator runs
too much or too
long.
Compressor
goes off and on
frequently.
TEMPERATURES ARE TOO COLD
Freezer temperature
too cold. Fresh
Food temperature is
satisfactory.
Fresh Food
temperature too cold.
Freezer temperature
is satisfactory.
Food stored in
drawers freezes.
Cause
• Door was closed too hard,
causing other door to open
slightly.
• Refrigerator is not level.
It rocks on the floor when
moved slightly.
• Food is touching shelf on
top of drawer.
• Track that drawers slide on
is dirty.
• Refrigerator is in defrost
cycle.
• Plug at electrical outlet is
disconnected.
• House fuse blown or
tripped circuit breaker.
• Power outage.
• Room or outside weather
is hot.
• Refrigerator has recently
been disconnected for a
period of time.
• Automatic ice maker is
operating.
• Doors are opened too
frequently or too long.
• Fresh Food/freezer door
may be slightly open.
• Fresh Food/freezer gasket
is dirty, worn, cracked, or
poorly fitted.
• Thermostat keeps the
refrigerator at a constant
temperature.
• Freezer control is set too
cold.
• Fresh Food control is set
too cold.
• Fresh Food control is set
too cold.
• Close both doors gently.
• Ensure floor is level and solid, and can
adequately support the refrigerator.
Contact a carpenter to correct a
sagging or sloping floor.
• Remove top layer of items in drawer.
• Ensure drawer is properly installed on
track.
• Clean drawer, rollers, and track. See
table of Care and Cleaning Tips in
CARE & CLEANING section.
• This is normal for a fully automatic defrost
refrigerator. The defrost cycle occurs
periodically, lasting about 30 minutes.
• Ensure plug is tightly pushed into
outlet.
• Check/replace fuse with a 15 amp
time-delay fuse. Reset circuit breaker.
• Check house lights. Call local electric
company.
• It is normal for the refrigerator to work
longer under these conditions.
• It takes 8-12 hours for the refrigerator
to cool down completely.
• Ice maker operation causes
refrigerator to run slightly more.
• Warm air entering the refrigerator causes
it to run more. Open doors less often.
• Ensure refrigerator is level. Keep food
and containers from blocking door.
See PROBLEM column OPENING/
CLOSING OF DOORS/DRAWERS.
• Clean or change gasket. Leaks in door
seal will cause refrigerator to run longer
in order to maintain desired temperatures.
• This is normal. Refrigerator goes on
and off to keep temperature constant.
• Set freezer control to a warmer
setting. Allow 24 hours for
temperature to stabilize.
• Set fresh food control to a
warmer setting. Allow 24 hours for
temperature to stabilize.
• See solution above.
31
Correction