Getting Help Around The World - IBM ThinkPad X41 Tablet Series Service And Troubleshooting Manual

The following items are not covered:
v Replacement or use of non-IBM parts or nonwarranted IBM parts
Note: All warranted parts contain a 7-character identification in the format
v Identification of software problem sources
v Configuration of BIOS as part of an installation or upgrade
v Changes, modifications, or upgrades to device drivers
v Installation and maintenance of network operating systems (NOS)
v Installation and maintenance of application programs
Refer to your IBM hardware warranty for a full explanation of IBM warranty
terms. Be sure to retain your proof of purchase to obtain warranty service.
If possible, be near your computer when you make your call in case the
technical assistance representative needs to help you resolve a computer
problem. Please ensure that you have downloaded the most current drivers
and system updates, run diagnostics, and recorded information before you
call. When calling for technical assistance, please have the following
information available:
v Machine Type and Model
v Serial numbers of your computer, monitor, and other components, or your
proof of purchase
v Description of the problem
v Exact wording of any error messages
v Hardware and software configuration information for your system
For a list of Service and Support phone numbers, see "Worldwide telephone
list" on page 67. Phone numbers are subject to change without notice. For the
most current phone numbers, go to www.ibm.com/pc/support and click
Support phone list. If the number for your country or region is not listed,
contact your IBM reseller or IBM marketing representative.

Getting help around the world

If you travel with your computer or relocate it to a country where your
ThinkPad machine type is sold and serviced by IBM or by IBM resellers who
are authorized to perform warranty service, International Warranty Service is
available for your computer.
Service methods and procedures vary by country, and some services might
not be available in all countries. International Warranty Service is delivered
through the method of service (such as depot, carry-in, or on-site service) that
is provided in the servicing country. Service centers in certain countries might
not be able to service all models of a particular machine type. In some
countries, fees and restrictions might apply at the time of service.
IBM FRU XXXXXXX
Getting help and service
Chapter 3. Getting help and service from IBM
41