barclaycard Countertop Quick Set-Up Manual And Fast Facts Manual

Banking
Banking must be carried out at the end of each green ENTER button; if not press the yellow CLEAR
button and the next acquirer will be displayed.
business day. Just follow these simple steps:
– Once you have selected an acquirer, the terminal will
– At the READY prompt, press MENu button until the
print a report detailing the last 20 transactions. If there
system menu is displayed.
are more transactions the terminal will display the
CONTiNuE prompt. If you want to continue, press the
– use the arrow button to select the "Totals" option
green ENTER button again and the terminal will print
and when highlighted, press the green ENTER button
the next 20 transactions. (The CONTiNuE prompt
to select.
may be displayed up to four times to produce a log of
the last 100 transactions.)
– The "End Of Day Banking" option will now be
highlighted. Press the green ENTER button.
– The terminal will now provide you with the option to
print a transaction log for another acquirer. Repeat the
– Swipe the Supervisor Card.
above steps as required.
– The terminal will display "End Of Day Banking" Press
– The terminal will automatically return to the
the green ENTER button to select.
READY prompt.
– The terminal will now give you two options. The first
Payment Security Data Security
is the option to bank all by pressing the green ENTER
Standards (PCI-DSS)
button. The second option is to bank by each acquirer
The Payment Card industry Data Security Standards
separately by pressing the yellow CLEAR button.
(PCi-DSS) affect all businesses, from sole traders to
If you choose to bank by each acquirer you will need
large corporations.
to select "Yes" or "No" as required. Just press either
PCi DSS is mandatory and applies to all commercial
the green ENTER or the yellow CLEAR button at
operations that store, process or transmit cardholder
each prompt.
data. It applies equally to manual processing and
– Your terminal may now dial out. storage of cardholder information as well as electronic
methods of processing and storage.
– Your terminal will now print an "End Of Day Banking"
The use of a PCi-DSS compliant product or Payment
report for your records.
Service Provider helps reduce the scope of your
How to print a transaction log
compliance obligations; however as a minimum you
or your head office should complete the appropriate
To help with reconciliation or to confirm the status of a
annual Self Assessment Questionnaire or a Report of
transaction, a log of the last 100 transactions can be
Compliance from a Qualified Security Assessor.
produced. Here's how:
For further information, see:
– At the READY prompt, press the MENu button until
barclaycard.co.uk/business/accepting-payments/pci-dss
the system menu is displayed.
– using the button, select the "Select Function"
Useful numbers:
option and then press the green ENTER button.
Authorisation: 0844 822 2000
– The terminal will prompt you to enter a function code.
Chargebacks: 01604 614012
Key in "16" and then press the green ENTER button.
American Express: 01273 675533
– Swipe the Supervisor Card through the terminal.
Diners: 0845 850 0195
– The terminal will now display an acquirer. If you wish
to print a transaction log for this acquirer press the
Problems with installation of Countertop
Terminal display prompt Possible causes What to do
Contacting GEMS Line The telephone cable is not Connect the telephone cable and then press the yellow
Disconnected Check plugged into the socket. CLEAR button to continue. if the problems persist,
Telephone Line Press Clear connect your telephone to the socket and check
to Redial whether it has a dialling tone. If there is no tone then the
(TELEPHONE CONNECTION METHOD ONLY) fault might be with your socket and not the terminal.
Installation Failed There has been a problem with Press the green ENTER button to select "Yes" and
Restart Install? the installation of your terminal. restart the installation process. After three attempts the
Enter = YES Clear = NO terminal will prompt you to contact the Helpdesk. Do
Key in Function Code and not select "No" as this will ask for a function code – this
then press ENTER should only be used under direction of the Helpdesk.
Common prompts and troubleshooting
Terminal display prompt Possible causes/action What to do
Call Auth Centre
Assistance required.
Call the Authorisation Centre on the number displayed
by the terminal. Once you have spoken to the
Authorisation Centre, press the green ENTER button
and follow the prompts displayed by the terminal.
Call Helpdesk Assistance required.
Please contact your Helpdesk on the number
displayed by the terminal.
Faulty Card
The card is not inserted into the PiN Insert or swipe the card again. If the problem persists
pad or has been swiped incorrectly. press the green ENTER button and key the card details
(please refer to the relevant section of the user guide).
Not Authorised The card issuer has declined to Ask the customer to pay by some other means and
authorise the transaction. press the yellow CLEAR button.
Assistance required. Call the Authorisation Centre on the number displayed
Referral B
by the terminal. When your call is answered please
quote Referral B.
Line In Use The terminal cannot detect a
Another piece of equipment that shares the telephone
(TELEPHONE dial tone.
line may be in use e.g. fax machine. Check that the
CONNECTION
terminal is plugged into the telephone line. Check there
METHOD ONLY)
is a dial tone on the telephone line.
Occasionally the card will require an Process the card as a Chip and PiN transaction.
Routine Check. Insert Or Swipe
additional routine security check.
(as seen on the terminal display)
Unable to connect (with print out) Possible causes What to do
Error code 3 Timeout (non-specific) – Check to ensure Ethernet cable is connected
(IP CONNECTION METHOD ONLY)
– Power terminal off and on
Error code 4 Timeout (non-specific)
– Check to ensure modem/port/network is working
(IP CONNECTION METHOD ONLY)
– Ensure you have internet connectivity (e.g. try
Error code 24 DNS resolution failure
(IP CONNECTION METHOD ONLY) – Ensure DHCP is enabled on your network
– Ensure relevant ports are opened for incoming and
81 DNS resolution failure
(IP CONNECTION METHOD ONLY)
– Ensure relevant uRLs rules are enabled on your
This document is available in large print, Braille and audio by calling
*For BT business customers, calls will cost no more than 5.5p per minute, minimum call charge 6p (current at July 2013).
The price on non-BT phone lines may be different. Calls may be monitored and/or recorded.
Barclaycard is a trading name of Barclays Bank PLC. Barclays Bank PLC is authorised by the Prudential Regulation Authority and regulated
by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register Number: 122702) and adhere to the
Lending Code which is monitored and enforced by the Lending Standards Board. Registered in England No: 1026167. Registered Office: 1
Churchill Place, London E14 5HP.
BCD114569FCTB02. Created 07/13. 33269BD.
Countertop
Quick set-up guide and fast facts guide
correctly into terminal and modem/network router
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outgoing traffic
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0844 811 6666
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payment acceptance