barclaycard 1-2-1 Quick Setup Manual

Banking Banking Banking
Banking must be carried out at the end of each Banking must be carried out at the end of each Banking must be carried out at the end of each – Once you have selected an acquirer, the terminal will – Once you have selected an acquirer, the terminal will – Once you have selected an acquirer, the terminal will
print a report detailing the last 20 transactions. If print a report detailing the last 20 transactions. If print a report detailing the last 20 transactions. If
business day. Just follow these simple steps: business day. Just follow these simple steps: business day. Just follow these simple steps:
there are more transactions the terminal will display there are more transactions the terminal will display there are more transactions the terminal will display
– At the READY prompt, press MENU button until the – At the READY prompt, press MENU button until the – At the READY prompt, press MENU button until the
the CONTINUE prompt. If you want to continue, the CONTINUE prompt. If you want to continue, the CONTINUE prompt. If you want to continue,
system menu is displayed. system menu is displayed. system menu is displayed.
press the green ENTER button again and the terminal press the green ENTER button again and the terminal press the green ENTER button again and the terminal
– Use the arrow button to select the "Totals" option and – Use the arrow button to select the "Totals" option and – Use the arrow button to select the "Totals" option and will print the next 20 transactions. (The CONTINUE will print the next 20 transactions. (The CONTINUE will print the next 20 transactions. (The CONTINUE
when highlighted, press the green ENTER button when highlighted, press the green ENTER button when highlighted, press the green ENTER button prompt may be displayed up to four times to produce prompt may be displayed up to four times to produce prompt may be displayed up to four times to produce
to select. to select. to select. a log of the last 100 transactions.) a log of the last 100 transactions.) a log of the last 100 transactions.)
– The terminal will now provide you with the option to – The terminal will now provide you with the option to – The terminal will now provide you with the option to
– The "End Of Day Banking" option will now be – The "End Of Day Banking" option will now be – The "End Of Day Banking" option will now be
print a transaction log for another acquirer. Repeat print a transaction log for another acquirer. Repeat print a transaction log for another acquirer. Repeat
highlighted. Press the green ENTER button. highlighted. Press the green ENTER button. highlighted. Press the green ENTER button.
the above steps as required. the above steps as required. the above steps as required.
– Swipe the Supervisor card. – Swipe the Supervisor card. – Swipe the Supervisor card.
– The terminal will automatically return to the – The terminal will automatically return to the – The terminal will automatically return to the
– The terminal will display "End Of Day Banking?" Press – The terminal will display "End Of Day Banking?" Press – The terminal will display "End Of Day Banking?" Press
READY prompt. READY prompt. READY prompt.
the green ENTER button to select. the green ENTER button to select. the green ENTER button to select.
Payment Security Data Security Payment Security Data Security Payment Security Data Security
– The terminal will now give you two options. The first – The terminal will now give you two options. The first – The terminal will now give you two options. The first
Standards (PCI-DSS) Standards (PCI-DSS) Standards (PCI-DSS)
is the option to bank all by pressing the green ENTER is the option to bank all by pressing the green ENTER is the option to bank all by pressing the green ENTER
button. The second option is to bank by each acquirer button. The second option is to bank by each acquirer button. The second option is to bank by each acquirer The Payment Card Industry Data Security Standards The Payment Card Industry Data Security Standards The Payment Card Industry Data Security Standards
separately by pressing the yellow CLEAR button. If separately by pressing the yellow CLEAR button. If separately by pressing the yellow CLEAR button. If (PCI-DSS) affect all businesses, from sole traders to (PCI-DSS) affect all businesses, from sole traders to (PCI-DSS) affect all businesses, from sole traders to
large corporations. large corporations. large corporations.
you choose to bank by each acquirer you will need you choose to bank by each acquirer you will need you choose to bank by each acquirer you will need
to select yes or no as required. Just press either the to select yes or no as required. Just press either the to select yes or no as required. Just press either the
PCI DSS is mandatory and applies to all commercial PCI DSS is mandatory and applies to all commercial PCI DSS is mandatory and applies to all commercial
green ENTER or the yellow CLEAR button at each green ENTER or the yellow CLEAR button at each green ENTER or the yellow CLEAR button at each
operations that store, process or transmit cardholder operations that store, process or transmit cardholder operations that store, process or transmit cardholder
prompt. prompt. prompt.
data. It applies equally to manual processing and data. It applies equally to manual processing and data. It applies equally to manual processing and
– Your terminal may now dial out. – Your terminal may now dial out. – Your terminal may now dial out. storage of cardholder information as well as electronic storage of cardholder information as well as electronic storage of cardholder information as well as electronic
methods of processing and storage. methods of processing and storage. methods of processing and storage.
– Your terminal will now print an "End Of Day Banking" – Your terminal will now print an "End Of Day Banking" – Your terminal will now print an "End Of Day Banking"
report for your records. report for your records. report for your records.
The use of a PCI-DSS compliant product or Payment The use of a PCI-DSS compliant product or Payment The use of a PCI-DSS compliant product or Payment
Service Provider helps reduce the scope of your Service Provider helps reduce the scope of your Service Provider helps reduce the scope of your
How to print a transaction log How to print a transaction log How to print a transaction log
compliance obligations; however as a minimum you compliance obligations; however as a minimum you compliance obligations; however as a minimum you
To help with reconciliation or to confirm the status of a To help with reconciliation or to confirm the status of a To help with reconciliation or to confirm the status of a
or your head office should complete the appropriate or your head office should complete the appropriate or your head office should complete the appropriate
transaction, a log of the last 100 transactions can be transaction, a log of the last 100 transactions can be transaction, a log of the last 100 transactions can be
annual Self Assessment Questionnaire or a Report of annual Self Assessment Questionnaire or a Report of annual Self Assessment Questionnaire or a Report of
produced. Here's how: produced. Here's how: produced. Here's how:
Compliance from a Qualified Security Assessor. Compliance from a Qualified Security Assessor. Compliance from a Qualified Security Assessor.
– At the READY prompt, press the MENU button until – At the READY prompt, press the MENU button until – At the READY prompt, press the MENU button until
For further information, see: http://www.barclaycard. For further information, see: http://www.barclaycard. For further information, see: http://www.barclaycard.
the system menu is displayed. the system menu is displayed. the system menu is displayed.
co.uk/business/accepting-payments/pci-dss/ co.uk/business/accepting-payments/pci-dss/ co.uk/business/accepting-payments/pci-dss/
– Using the – Using the – Using the button, select the "Select Function" button, select the "Select Function" button, select the "Select Function"
option and then press the green ENTER button. option and then press the green ENTER button. option and then press the green ENTER button.
Useful numbers: Useful numbers: Useful numbers:
– The terminal will prompt you to enter a function code. – The terminal will prompt you to enter a function code. – The terminal will prompt you to enter a function code.
Key in "16" and then press the green ENTER button. Key in "16" and then press the green ENTER button. Key in "16" and then press the green ENTER button. Authorisation: 0844 822 2000 Authorisation: 0844 822 2000 Authorisation: 0844 822 2000
– Swipe the Supervisor card through the terminal. – Swipe the Supervisor card through the terminal. – Swipe the Supervisor card through the terminal. Chargebacks: 01604 614012 Chargebacks: 01604 614012 Chargebacks: 01604 614012
– The terminal will now display an acquirer. If you wish – The terminal will now display an acquirer. If you wish – The terminal will now display an acquirer. If you wish
American Express: 01273 675533 American Express: 01273 675533 American Express: 01273 675533
to print a transaction log for this acquirer press the to print a transaction log for this acquirer press the to print a transaction log for this acquirer press the
Diners: 0845 850 0195 Diners: 0845 850 0195 Diners: 0845 850 0195
green ENTER button; if not press the yellow CLEAR green ENTER button; if not press the yellow CLEAR green ENTER button; if not press the yellow CLEAR
button and the next acquirer will be displayed. button and the next acquirer will be displayed. button and the next acquirer will be displayed.
Problems with installation of 1-2-1 Portable Problems with installation of 1-2-1 Portable Problems with installation of 1-2-1 Portable
Terminal Display Prompt Terminal Display Prompt Terminal Display Prompt Possible Causes Possible Causes Possible Causes What To Do What To Do What To Do
Contacting GEMS Line Contacting GEMS Line Contacting GEMS Line The telephone cable is not The telephone cable is not The telephone cable is not Connect the telephone cable and then press the yellow Connect the telephone cable and then press the yellow Connect the telephone cable and then press the yellow
Disconnected Check Disconnected Check Disconnected Check plugged into the socket. plugged into the socket. plugged into the socket. CLEAR button to continue. If the problems persist, CLEAR button to continue. If the problems persist, CLEAR button to continue. If the problems persist,
Telephone Line Press Clear Telephone Line Press Clear Telephone Line Press Clear connect your telephone to the socket and check connect your telephone to the socket and check connect your telephone to the socket and check
to Redial to Redial to Redial whether it has a dialling tone. If there is no tone then the whether it has a dialling tone. If there is no tone then the whether it has a dialling tone. If there is no tone then the
(TELEPHONE CONNECTION METHOD ONLY) (TELEPHONE CONNECTION METHOD ONLY) (TELEPHONE CONNECTION METHOD ONLY) fault might be with your socket and not the terminal. fault might be with your socket and not the terminal. fault might be with your socket and not the terminal.
Press the green ENTER button to select YES and Press the green ENTER button to select YES and Press the green ENTER button to select YES and
Installation Failed Installation Failed Installation Failed There has been a problem with There has been a problem with There has been a problem with
restart the installation process. After three attempts the restart the installation process. After three attempts the restart the installation process. After three attempts the
Restart Install? Restart Install? Restart Install? the installation of your terminal. the installation of your terminal. the installation of your terminal.
terminal will prompt you to contact the Helpdesk. Do terminal will prompt you to contact the Helpdesk. Do terminal will prompt you to contact the Helpdesk. Do
Enter = YES Clear = NO Enter = YES Clear = NO Enter = YES Clear = NO
not select NO as this will ask for a function code – this not select NO as this will ask for a function code – this not select NO as this will ask for a function code – this
Key in Function Code and Key in Function Code and Key in Function Code and
should only be used under direction of the Helpdesk. should only be used under direction of the Helpdesk. should only be used under direction of the Helpdesk.
then press ENTER then press ENTER then press ENTER
Common prompts and troubleshooting Common prompts and troubleshooting Common prompts and troubleshooting
Terminal Display Prompt Terminal Display Prompt Terminal Display Prompt Possible Causes/Action Possible Causes/Action Possible Causes/Action What To Do What To Do What To Do
Call Auth Centre Call Auth Centre Call Auth Centre
Assistance required. Assistance required. Assistance required.
Call the Authorisation Centre on the number displayed Call the Authorisation Centre on the number displayed Call the Authorisation Centre on the number displayed
by the terminal. Once you have spoken to the by the terminal. Once you have spoken to the by the terminal. Once you have spoken to the
Authorisation Centre, press the green ENTER button Authorisation Centre, press the green ENTER button Authorisation Centre, press the green ENTER button
and follow the prompts displayed by the terminal. and follow the prompts displayed by the terminal. and follow the prompts displayed by the terminal.
Call Helpdesk Call Helpdesk Call Helpdesk Assistance required. Assistance required. Assistance required. Please contact your Helpdesk on the number Please contact your Helpdesk on the number Please contact your Helpdesk on the number
displayed by the terminal. displayed by the terminal. displayed by the terminal.
Faulty Card Faulty Card Faulty Card The card is not inserted into the PIN The card is not inserted into the PIN The card is not inserted into the PIN
Insert or swipe the card again. If the problem persists Insert or swipe the card again. If the problem persists Insert or swipe the card again. If the problem persists
pad or has been swiped incorrectly. pad or has been swiped incorrectly. pad or has been swiped incorrectly. press the green ENTER button and key the card details press the green ENTER button and key the card details press the green ENTER button and key the card details
(please refer to the relevant section of the user guide). (please refer to the relevant section of the user guide). (please refer to the relevant section of the user guide).
Not Authorised Not Authorised Not Authorised The card issuer has declined to The card issuer has declined to The card issuer has declined to Ask the customer to pay by some other means and Ask the customer to pay by some other means and Ask the customer to pay by some other means and
authorise the transaction. authorise the transaction. authorise the transaction. press the yellow CLEAR button. press the yellow CLEAR button. press the yellow CLEAR button.
Referral B Referral B Referral B Assistance required. Assistance required. Assistance required. Call the Authorisation Centre on the number displayed Call the Authorisation Centre on the number displayed Call the Authorisation Centre on the number displayed
by the terminal. When your call is answered please by the terminal. When your call is answered please by the terminal. When your call is answered please
quote Referral B. quote Referral B. quote Referral B.
The terminal cannot detect a The terminal cannot detect a The terminal cannot detect a
Line In Use Line In Use Line In Use
Another piece of equipment that shares the telephone Another piece of equipment that shares the telephone Another piece of equipment that shares the telephone
dial tone. dial tone. dial tone.
(TELEPHONE (TELEPHONE (TELEPHONE
line may be in use e.g. fax machine. Check that the line may be in use e.g. fax machine. Check that the line may be in use e.g. fax machine. Check that the
CONNECTION CONNECTION CONNECTION
terminal is plugged into the telephone line. Check there terminal is plugged into the telephone line. Check there terminal is plugged into the telephone line. Check there
METHOD ONLY) METHOD ONLY) METHOD ONLY)
is a dial tone on the telephone line. is a dial tone on the telephone line. is a dial tone on the telephone line.
Routine Check. Insert Or Swipe Routine Check. Insert Or Swipe Routine Check. Insert Or Swipe Occasionally the card will require an Occasionally the card will require an Occasionally the card will require an Process the card as a Chip and PIN transaction. Process the card as a Chip and PIN transaction. Process the card as a Chip and PIN transaction.
(as seen on the terminal display) (as seen on the terminal display) (as seen on the terminal display) additional routine security check. additional routine security check. additional routine security check.
Unable to Connect (with Print Out) Unable to Connect (with Print Out) Unable to Connect (with Print Out) Possible Causes Possible Causes Possible Causes What To Do What To Do What To Do
Error code 3 Error code 3 Error code 3 Timeout (non-specific) Timeout (non-specific) Timeout (non-specific) – Check to ensure Ethernet cable is connected – Check to ensure Ethernet cable is connected – Check to ensure Ethernet cable is connected
(IP CONNECTION METHOD ONLY) (IP CONNECTION METHOD ONLY) (IP CONNECTION METHOD ONLY)
– Power terminal off and on – Power terminal off and on – Power terminal off and on
Error code 4 Error code 4 Error code 4 Timeout (non-specific) Timeout (non-specific) Timeout (non-specific)
– Check to ensure modem/port/network is working – Check to ensure modem/port/network is working – Check to ensure modem/port/network is working
(IP CONNECTION METHOD ONLY) (IP CONNECTION METHOD ONLY) (IP CONNECTION METHOD ONLY)
– Ensure you have internet connectivity (e.g. try – Ensure you have internet connectivity (e.g. try – Ensure you have internet connectivity (e.g. try
Error code 24 Error code 24 Error code 24 DNS resolution failure DNS resolution failure DNS resolution failure
(IP CONNECTION METHOD ONLY) (IP CONNECTION METHOD ONLY) (IP CONNECTION METHOD ONLY)
– Ensure DHCP is enabled on your network – Ensure DHCP is enabled on your network – Ensure DHCP is enabled on your network
– Ensure relevant ports are opened for incoming and – Ensure relevant ports are opened for incoming and – Ensure relevant ports are opened for incoming and
81 81 81 DNS resolution failure DNS resolution failure DNS resolution failure
(IP CONNECTION METHOD ONLY) (IP CONNECTION METHOD ONLY) (IP CONNECTION METHOD ONLY)
– Ensure relevant URLs rules are enabled on your – Ensure relevant URLs rules are enabled on your – Ensure relevant URLs rules are enabled on your
This document is available in large print, Braille and audio by calling This document is available in large print, Braille and audio by calling This document is available in large print, Braille and audio by calling
*For BT business customers, calls will cost no more than 5.5p per minute, minimum call charge 6p (current at November 2013). The price on *For BT business customers, calls will cost no more than 5.5p per minute, minimum call charge 6p (current at November 2013). The price on *For BT business customers, calls will cost no more than 5.5p per minute, minimum call charge 6p (current at November 2013). The price on
non-BT phone lines may be different. Calls may be monitored and/or recorded. non-BT phone lines may be different. Calls may be monitored and/or recorded. non-BT phone lines may be different. Calls may be monitored and/or recorded.
Barclaycard is a trading name of Barclays Bank PLC. Barclays Bank PLC is authorised by the Prudential Regulation Authority and regulated by the Barclaycard is a trading name of Barclays Bank PLC. Barclays Bank PLC is authorised by the Prudential Regulation Authority and regulated by the Barclaycard is a trading name of Barclays Bank PLC. Barclays Bank PLC is authorised by the Prudential Regulation Authority and regulated by the
Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register Number: 122702) and adhere to the Lending Code which Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register Number: 122702) and adhere to the Lending Code which Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register Number: 122702) and adhere to the Lending Code which
is monitored and enforced by the Lending Standards Board. Registered in England No: 1026167. Registered Office: 1 Churchill Place, London E14 5HP. is monitored and enforced by the Lending Standards Board. Registered in England No: 1026167. Registered Office: 1 Churchill Place, London E14 5HP. is monitored and enforced by the Lending Standards Board. Registered in England No: 1026167. Registered Office: 1 Churchill Place, London E14 5HP.
BCD114569FCTB06. Created 11/13. 34818BD. BCD114569FCTB06. Created 11/13. 34818BD. BCD114569FCTB06. Created 11/13. 34818BD.
1-2-1 Portable 1-2-1 Portable 1-2-1 Portable
Quick set-up guide and fast facts guide Quick set-up guide and fast facts guide Quick set-up guide and fast facts guide
correctly into terminal and modem/network router correctly into terminal and modem/network router correctly into terminal and modem/network router
checking your emails) checking your emails) checking your emails)
outgoing traffic. outgoing traffic. outgoing traffic.
network network network
0844 811 6666 0844 811 6666 0844 811 6666
.* .* .*
payment acceptance payment acceptance payment acceptance