Table of Contents
Advertisement
Quick Links
Advertisement
Table of Contents
Related Manuals for barclaycard Countertop
Summary of Contents for barclaycard Countertop
- Page 1 Full user guide Barclaycard Countertop Terminal...
- Page 2 Online support For help installing your card machine, please visit barclaycard.co.uk/cardmachinehelp Useful numbers (call charges apply) Customer services: 0844 874 0895 Authorisation: 0800 151 2630 Chargebacks: 0800 161 5341 American Express: 0800 032 7216 Diners: 0845 850 0195 Supplies for your card machine You can buy supplies, including till rolls and in-car chargers, directly from our approved supplier, PDQ Consumables.
-
Page 3: Table Of Contents
• Need to know more? • Best practice 25 Printing a transaction log Before you do anything 27 Changing the till roll Barclaycard Countertop Terminal 29 Problems using your card machine? at a glance • Common prompts • Troubleshooting and more help... -
Page 4: Essentials
If you’d like to know more about data security, please visit Keep your receipts locked away barclaycard.co.uk/pcidss Your card machine will print a ‘merchant copy’ receipt with a card number on it, which must be kept secure. You’ll need to make sure you lock away all receipts and keep them somewhere safe. -
Page 5: Receiving Your Money
It also guide, which you’ll find at barclaycard.co.uk/business/tips means your card machines can continue to work and you’re able to trade as normal – so it’s important you do this. -
Page 6: Before You Do Anything
Before you do anything In the box, you’ll have: 1) Your terminal card machine. 3) An IP cable. 2) A power lead. Also a Lane 3000 PIN pad if required. 4) A junction box. 5) A spare till roll. 6) Your card pack. 7) A PIN training card. -
Page 7: Barclaycard Countertop Terminal At A Glance
Barclaycard Countertop Terminal at a glance The keys you’ll need to know Icons you’ll see Network connection through your IP cable. Menu – gives you access to You’ll see these at the bottom of additional terminal functions. the terminal display. You can either tap them onscreen or press the Cancels any procedure in progress. -
Page 8: Getting Started
Getting started Insert the power cable (A) and The terminal will automatically Ethernet cable (B) into the come to life – if it doesn’t, press junction box. button and the screen should light up. -
Page 9: Installing Barclaycard Countertop Terminal
Installing Barclaycard Countertop Terminal 13:37 03/10/2018 1) When your card machine 2) Choose the region you’re in. Don’t has powered up, you’ll see worry about dealing with customers a welcome screen. from other locations – your terminal will work just the same. - Page 10 3) You’ll then see a ‘Connecting to 4) You’ll be prompted to enter your 5) You’ll then need to enter the GEMS’ message. This is nothing to merchant number. current date and time using worry about – the terminal is just the terminal keypad.
- Page 11 6) Now you’ll see this screen. Don’t 7) Your terminal will ask you to set 8) You’ll then see ‘Supervisor code do anything – your terminal is just up your four-digit supervisor code. successfully set’. Tap setting itself up and rebooting. This is the four-digit code needed to authorise certain actions on The screen will then go black.
- Page 12 When connection is made with 10) That’s it – you’re good to go. GEMS, an ‘Installation Successful’ receipt will print off. If it shows any card types not accepted, then please contact the helpdesk.
-
Page 13: Taking Payments
Taking payments Chip and PIN At the ‘ready’ prompt, key in Ask your customer to insert their the amount. card into the card reader with the chip facing up. Press the button. If you make a mistake, press the button and re-enter the correct amount. - Page 14 Ask your customer to enter their Follow the instructions onscreen PIN and confirm by pressing the and your card machine will print button. two receipts: one for you to give to your customer, labelled ‘cardholder copy’, and a second for you to keep for your records, labelled ‘merchant copy’.
-
Page 15: Contactless
Contactless At the ‘ready’ prompt, key in The cardholder should hold their Your card machine will bleep to the amount. card or contactless payment device acknowledge the transaction, against the contactless symbol at and the row of LED lights will flash. Press the button. - Page 16 Your card machine will only print If the cardholder requests a receipt, a merchant receipt. press the at the ‘ready’ prompt and a customer receipt will be Follow your card machine prompts printed. If any other button has to complete the transaction. been pressed, then a customer receipt will not print.
-
Page 17: Magnetic Stripe
Magnetic stripe 13:37 vodafone UK 03/10/2018 At the ‘ready’ prompt, key in Swipe the customer’s card, with the amount. the magnetic stripe inserted into and facing the card machine. Press the button. If you make a mistake, press the button and re-enter the correct amount. - Page 18 When prompted, tear off the Check the signature. If the signature merchant receipt and get the doesn’t match the one on the back cardholder’s signature. of the card, refuse the card. Press the button, which will cancel the transaction, and ask for a different form of payment.
-
Page 19: Mail Order And Telephone
Taking payments when the customer isn’t with you can increase the chances of a fraudulent transaction. Reduce the risks by reading the advice on barclaycard.co.uk/business/retrievals... - Page 20 When the transaction’s successful, Your terminal will now print out the press the button. customer receipt – tear this off and give it to your customer. Press the button. The terminal will then print out your merchant receipt. Tear this off and press the button.
-
Page 21: Refunds
Refunds To process a Customer Present Key in the amount of refund, You’ll need your customer’s card to (CP) refund, press the ‘Menu’ button, and then press the button. process a CP refund. You can insert select ‘Refund’ and press it into your card machine, tap it on the screen or swipe it. - Page 22 Enter your supervisor code and Your card machine will then connect transaction, enter the card number, press the button. You’ll have to Barclaycard, process the refund expiry date and security code, set your supervisor code when you and print a receipt. pressing when prompted to.
-
Page 23: End-Of-Day Banking
End-of-day banking End-of-day banking must be carried out after each day of trading to ensure that all the payments you’ve taken are submitted to us for processing. This is very important and helps us to ensure you receive the payments on time. At the ‘ready’... - Page 24 . If you choose to the waiter totals and/or Pennies if bank by each acquirer (e.g. Amex, you have this enabled. Barclaycard), you’ll need to select ‘yes’ or ‘no’ as required, and the terminal will dial out to each acquirer and print each report...
-
Page 25: Printing A Transaction Log
Printing a transaction log At the ‘ready’ prompt, press Enter your supervisor code and button until the application menu is displayed. Highlight the ‘select function’ field and tap Your card machine can give you information about transactions that you’ve put through recently. Printing a transaction log will list whether recent transactions have been completed (‘SALE’), cancelled by you (‘CANCELLED’) or declined by the card issuer (‘DECLINED’). - Page 26 Your card machine will display If you need to, repeat the steps as an acquirer (e.g. Barclaycard, Amex). required to print a transaction log for other acquirers. To print a transaction log for this acquirer, tap Your card machine will automatically return to the ‘ready’...
-
Page 27: Changing The Till Roll
Changing the till roll Hold your card machine securely Peel away the end of the new roll. Holding the free end of the paper in one hand. With the other hand, Leaving the end free, hold the till and your card machine, close the use two fingers to lift and release roll and carefully place it into the printer cover carefully and push... - Page 28 While your card machine is Only paper rolls that are 57mm wide displaying the ‘ready’ screen, and 40mm in diameter can be used in press and hold the button your card machine. Attempting to fit to ensure that the paper feeds rolls of a different size may damage correctly.
-
Page 29: Problems Using Your Card Machine
Problems using your card machine? Card machine display prompt Possible causes What to do CALL AUTH CENTRE Assistance required. Call the authorisation centre on the number displayed by your 020 0151 2630 card machine. Once you’ve spoken to the authorisation centre, press the button and follow the prompts displayed by your card machine. - Page 30 Important safety instructions provided by the manufacturer, Ingenico Ltd. Safety Guide NEVER ask the customer to divulge their PIN Code. Customers should be advised to ensure that they are not being overlooked when entering their PIN Code. Warning Security of your terminal (tampering attempt detection) Your device fulfils current applicable PCI PTS security requirements.
- Page 31 You are strongly advised to ensure that privileged access Recommendations / Safety to your terminal is only granted to staff that have been Power on/Power down – Emergency stop independently verified as being trustworthy. To power on or power down the terminal connect or The terminal must never be put in or left at a location where it disconnect the power supply from the electric outlet.
- Page 32 Important safety instructions provided by the manufacturer, Ingenico Ltd. (continued) Explosion areas Standards / Environment (WEEE, Batteries and Packaging) Certain regulations restrict the use of radio equipment in This product is labelled in accordance with European chemical plants, fuel depots and any site where blasting is Directives 2012/19/EU concerning Waste Electrical and carried out.
- Page 33 Markings The CE marking indicates Desk complies with Double insulation symbol the relevant Union harmonization legislation : RE Directive 2014/53/ EU for: Indoor use only • the protection of the health and the safety of the DC power jack polarity –...
- Page 34 Calls may be monitored or recorded in order to maintain high levels of security and quality of service. Barclaycard is a trading name of Barclays Bank PLC and Barclaycard International Payments Limited. Barclays Bank PLC is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register number: 122702).