barclaycard 1-2-1 Portable Quick Set-Up Manual And Fast Facts Manual

Banking
Banking must be carried out at the end of each – Once you have selected an acquirer, the terminal will
business day. Just follow these simple steps: print a report detailing the last 20 transactions. If
there are more transactions the terminal will display
– At the READY prompt, press MENU button until the
the CONTINUE prompt. If you want to continue,
system menu is displayed.
press the green ENTER button again and the terminal
– Use the arrow button to select the "Totals" option and will print the next 20 transactions. (The CONTINUE
prompt may be displayed up to four times to produce
when highlighted, press the green ENTER button
a log of the last 100 transactions.)
to select.
– The "End Of Day Banking" option will now be – The terminal will now provide you with the option to
print a transaction log for another acquirer. Repeat
highlighted. Press the green ENTER button.
the above steps as required.
– Swipe the Supervisor card.
– The terminal will automatically return to the
– The terminal will display "End Of Day Banking?" Press
READY prompt.
the green ENTER button to select.
Payment Security Data Security
– The terminal will now give you two options. The first
Standards (PCI-DSS)
is the option to bank all by pressing the green ENTER
button. The second option is to bank by each acquirer The Payment Card Industry Data Security Standards
separately by pressing the yellow CLEAR button. If (PCI-DSS) affect all businesses, from sole traders to
you choose to bank by each acquirer you will need large corporations.
to select yes or no as required. Just press either the
PCI DSS is mandatory and applies to all commercial
green ENTER or the yellow CLEAR button at each
operations that store, process or transmit cardholder
prompt.
data. It applies equally to manual processing and
– Your terminal may now dial out.
storage of cardholder information as well as electronic
methods of processing and storage.
– Your terminal will now print an "End Of Day Banking"
report for your records.
The use of a PCI-DSS compliant product or Payment
Service Provider helps reduce the scope of your
How to print a transaction log
compliance obligations; however as a minimum you
To help with reconciliation or to confirm the status of a
or your head office should complete the appropriate
transaction, a log of the last 100 transactions can be
annual Self Assessment Questionnaire or a Report of
produced. Here's how:
Compliance from a Qualified Security Assessor.
– At the READY prompt, press the MENU button until
For further information, see: http://www.barclaycard.
the system menu is displayed.
co.uk/business/accepting-payments/pci-dss/
– Using the button, select the "Select Function"
option and then press the green ENTER button.
Useful numbers:
– The terminal will prompt you to enter a function code.
Authorisation: 0844 822 2000
Key in "16" and then press the green ENTER button.
– Swipe the Supervisor card through the terminal.
Chargebacks: 01604 614012
– The terminal will now display an acquirer. If you wish
American Express: 01273 675533
to print a transaction log for this acquirer press the
Diners: 0845 850 0195
green ENTER button; if not press the yellow CLEAR
button and the next acquirer will be displayed.
Problems with installation of 1-2-1 Portable
Terminal Display Prompt Possible Causes What To Do
Contacting GEMS Line The telephone cable is not Connect the telephone cable and then press the yellow
Disconnected Check plugged into the socket. CLEAR button to continue. If the problems persist,
Telephone Line Press Clear connect your telephone to the socket and check
to Redial whether it has a dialling tone. If there is no tone then the
(TELEPHONE CONNECTION METHOD ONLY) fault might be with your socket and not the terminal.
Installation Failed There has been a problem with Press the green ENTER button to select YES and
Restart Install? the installation of your terminal. restart the installation process. After three attempts the
Enter = YES Clear = NO terminal will prompt you to contact the Helpdesk. Do
Key in Function Code and not select NO as this will ask for a function code – this
then press ENTER should only be used under direction of the Helpdesk.
Common prompts and troubleshooting
Terminal Display Prompt Possible Causes/Action What To Do
Call Auth Centre
Assistance required.
Call the Authorisation Centre on the number displayed
by the terminal. Once you have spoken to the
Authorisation Centre, press the green ENTER button
and follow the prompts displayed by the terminal.
Call Helpdesk Assistance required.
Please contact your Helpdesk on the number
displayed by the terminal.
Faulty Card
The card is not inserted into the PIN Insert or swipe the card again. If the problem persists
pad or has been swiped incorrectly. press the green ENTER button and key the card details
(please refer to the relevant section of the user guide).
Not Authorised The card issuer has declined to Ask the customer to pay by some other means and
authorise the transaction. press the yellow CLEAR button.
Assistance required. Call the Authorisation Centre on the number displayed
Referral B
by the terminal. When your call is answered please
quote Referral B.
Line In Use The terminal cannot detect a
Another piece of equipment that shares the telephone
(TELEPHONE dial tone.
line may be in use e.g. fax machine. Check that the
CONNECTION
terminal is plugged into the telephone line. Check there
METHOD ONLY)
is a dial tone on the telephone line.
Occasionally the card will require an Process the card as a Chip and PIN transaction.
Routine Check. Insert Or Swipe
additional routine security check.
(as seen on the terminal display)
Unable to Connect (with Print Out) Possible Causes What To Do
Error code 3 Timeout (non-specific) – Check to ensure Ethernet cable is connected
(IP CONNECTION METHOD ONLY)
– Power terminal off and on
Error code 4 Timeout (non-specific)
– Check to ensure modem/port/network is working
(IP CONNECTION METHOD ONLY)
– Ensure you have internet connectivity (e.g. try
Error code 24 DNS resolution failure
(IP CONNECTION METHOD ONLY) – Ensure DHCP is enabled on your network
– Ensure relevant ports are opened for incoming and
81 DNS resolution failure
(IP CONNECTION METHOD ONLY)
– Ensure relevant URLs rules are enabled on your
This document is available in large print, Braille and audio by calling
*For BT business customers, calls will cost no more than 5.5p per minute, minimum call charge 6p (current at November 2013). The price on
non-BT phone lines may be different. Calls may be monitored and/or recorded.
Barclaycard is a trading name of Barclays Bank PLC. Barclays Bank PLC is authorised by the Prudential Regulation Authority and regulated by the
Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register Number: 122702) and adhere to the Lending Code which
is monitored and enforced by the Lending Standards Board. Registered in England No: 1026167. Registered Office: 1 Churchill Place, London E14 5HP.
BCD114569FCTB06. Created 11/13. 34818BD.
1-2-1 Portable
Quick set-up guide and fast facts guide
correctly into terminal and modem/network router
checking your emails)
outgoing traffic.
network
0844 811 6666
.*
payment acceptance