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barclaycard B2784 User Manual

Mobile card machine
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Mobile card machine
Get ready to trade

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Summary of Contents for barclaycard B2784

  • Page 1 Read me next Mobile card machine Get ready to trade...
  • Page 2 2 2 2 Useful numbers: (Call charges apply) Customer services: 0844 822 2011 Authorisation: 0844 822 2000 / 0844 824 5092 Chargebacks: 0844 755 0094 American Express: 0800 032 7216 Diners: 0845 850 0195 Supplies for your card machine: Supplies for your mobile card machine, including till rolls and in-car chargers, can be purchased directly from our approved supplier, PDQ consumables.
  • Page 3 Contents Essentials • Keeping your business safe • Receiving your money • Need to know more? Taking a payment • Chip and PIN payments • Contactless payments • Chip and signature payments • Magnetic stripe payments • Mail order and telephone payments •...
  • Page 4 Essentials...
  • Page 6 If you have a manual imprinter in your box as a back-up then somewhere safe. lock this away somewhere safe, as it can also be used to take card payments. If you’d like to know more about data security, please visit barclaycard.co.uk/pcidss...

  • Page 7: Best Practice

    (including night time) as we sometimes use these periods guide, which you’ll find at barclaycard.co.uk/business/tips to update important security changes. This will help keep your business secure and make sure your terminal stays Best practice compliant.

  • Page 8: Taking A Payment

    Taking a payment...
  • Page 10 Chip and PIN payments T–Mobile UK T–Mobile UK 14.25 14.25 GPRS GPRS GPRS GPRS 03/12/2015 03/12/2015 TU2 .01.19 TU2 .01.19 Amount 55.00 Key in Amount PIN **** 0.00 Cardholder to key PIN Enter=OK Clear=REKEY and then press ENTER At the ‘ready’ prompt, key in Ask your customer to insert their card Ask your customer to enter their the amount.
  • Page 11 Chip and PIN payments T–Mobile UK 14.25 GPRS GPRS 03/12/2015 TU2 .01.19 Follow the instructions on screen and your card machine will print two receipts, one for you to give to your customer, labelled ‘customer copy’, and a second for you to keep for your records, labelled ‘merchant copy’.

  • Page 12: Contactless Payments

    Contactless payments T–Mobile UK 14.25 GPRS GPRS 03/12/2015 TU2 .01.19 Key in Amount 0.00 and then press ENTER T–Mobile UK 14.25 GPRS GPRS 03/12/2015 TU2 .01.19 At the ‘ready’ prompt, key in The cardholder should hold their Your card machine will bleep to the amount.
  • Page 13 Contactless payments T–Mobile UK 14.25 GPRS GPRS 03/12/2015 TU2 .01.19 Printing MERCHANT RECEIPT Please Wait... Your card machine will only print a If the cardholder requests a receipt, merchant receipt. at the ‘ready’ prompt press the button and a customer receipt will Follow your card machine prompts be printed.
  • Page 14 Chip and signature payments T–Mobile UK 14.25 GPRS GPRS 03/12/2015 TU2 .01.19 Key in Amount 0.00 and then press ENTER T–Mobile UK 14.25 GPRS GPRS 03/12/2015 TU2 .01.19 At the ‘ready’ prompt, key in Your card machine will prompt When prompted, tear off the the amount.
  • Page 15 Chip and signature payments T–Mobile UK 14.25 GPRS GPRS 03/12/2015 TU2 .01.19 SALE Signature OK? Enter=YES Clear=NO Remove the customer card from the If you’re happy that the card reader and check the signature. signatures match, press the button to continue. If signatures don’t match, refuse the card and press the button...
  • Page 16 Magnetic stripe payments T–Mobile UK T–Mobile UK 14.25 14.25 GPRS GPRS GPRS GPRS 03/12/2015 03/12/2015 TU2 .01.19 TU2 .01.19 Key in Amount Key i n last 4 digits of Card Number 0.00 and then press ENTER and then press ENTER At the ‘ready’...
  • Page 17 Magnetic stripe payments...
  • Page 18 AMEX) and as the customer isn’t with you. then press the button. Taking payments when the customer isn’t with you can increase the chances of a fraudulent transaction. Reduce the risks by reading the advice on barclaycard.co.uk/business/retrievals...
  • Page 19 Mail order and telephone payments T–Mobile UK T–Mobile UK T–Mobile UK 14.25 14.25 14.25 GPRS GPRS GPRS GPRS GPRS GPRS 03/12/2015 03/12/2015 03/12/2015 TU2 .01.19 TU2 .01.19 TU2 .01.19 SALE Key in Numerics from Key in First Five Digits Key in security code the Post Code Of The Address and then press ENTER...
  • Page 20 Refunds T–Mobile UK T–Mobile UK 14.25 14.25 GPRS GPRS GPRS GPRS 03/12/2015 03/12/2015 TU2 .01.19 TU2 .01.19 TRANSACTION MENU REFUND Refund Key in Amount Sale 0.00 Purch. with Cashback and then press ENTER At the ‘ready’ prompt, press Key in the amount of refund, and then Insert or swipe the customer’s card button.
  • Page 21 Enter Swipe the supervisor card through Your card machine will then connect to your card machine or enter your Barclaycard, process the refund and supervisor code. The magnetic stripe print a receipt. on the card faces your card machine.
  • Page 22 End of day – banking your payments End of day banking must be carried out after each day of trading to ensure T–Mobile UK 14.25 that all the payments you’ve taken are GPRS GPRS 03/12/2015 TU2 .01.19 submitted to us for processing. This is SYSTEM MENU very important and helps us to ensure Totals...
  • Page 23 1 Bank all by pressing the button. 2 Bank by each acquirer separately by pressing the button. If you choose to bank by each acquirer (e.g. Amex, Barclaycard) you’ll need to select ‘yes’ or ‘no’ as required.
  • Page 24 Printing a transaction log T–Mobile UK T–Mobile UK 14.25 14.25 GPRS GPRS GPRS GPRS 03/12/2015 03/12/2015 TU2 .01.19 TU2 .01.19 SYSTEM MENU Key in Function Code Totals Print Function Codes Select Function and then press ENTER At the ‘ready’ prompt, press Your card machine will prompt Swipe the supervisor card through button until the system...
  • Page 25 Your card machine will display Once you’ve selected an acquirer, If you need to, repeat the steps as an acquirer (e.g. Amex, Barclaycard). your card machine will print a report required to print a transaction log for showing the last 20 transactions.
  • Page 26 Changing the till roll Hold your card machine securely in Peel away the end of the new roll. Holding the free end of the paper and one hand. With the other hand use Leaving the end free, hold the till roll your card machine, close the printer two fingers to lift and release the and carefully place into the printer...
  • Page 27 Changing the till roll While your card machine is Only paper rolls that are 57mm wide displaying the ‘ready’ screen, and 40mm in diameter can be used in press and hold the button to your card machine. Attempting to fit ensure that the paper feeds correctly.

  • Page 28: Troubleshooting

    Troubleshooting...
  • Page 30 Problems using your card machine? Card machine display prompt Possible causes What to do CALL AUTH CENTRE Assistance required. Call the authorisation centre on the number displayed by your 0844 822 2000 card machine. Once you’ve spoken to the authorisation centre, 0844 824 5092 press the button and follow the prompts displayed by your...
  • Page 31 Need more help? Visit barclaycard.co.uk/mypdq for helpful advice and videos on setting up your card machine. Alternatively you can contact customer services on 0844 822 2011*.
  • Page 32 Important information...
  • Page 34 Important safety instructions provided by the manufacturer, Ingenico Ltd. Important safety instructions Turning off the IWL2 series base The lifespan depends on: Disconnect the IWL2 series power supply block adapter from • features the electrical mains network. • number of charge, discharge cycles •...
  • Page 35 SAM1/SAM2/SIM readers compartment Electronic health appliances The trapdoor for battery, SAM1/SAM2/SIM, readers located Your handset is a radio transmitter which may interfere with underneath your card machine, must be in place during the health appliances, such as hearing aids, pacemakers, hospital normal operation of your card machine.
  • Page 36 Important safety instructions provided by the manufacturer, Ingenico Ltd. (continued) you should contact your card machine help desk immediately. Specific absorption rate (SAR) for bluetooth and You are strongly advised to ensure that privileged access to GPRS devices your card machine is only granted to staff that have been In order to meet FCC and Industry Canada RF Radiation independently verified as being trustworthy.
  • Page 37 Standards CE Marking Depending IWL2 series model involved standards are: The CE marking indicates IWL2 series complies with the requirements of European Directive 1999/5/EC of EN 60950 1 :2006 According to 2006/95/EC (Low Voltage Directive) 9 March 1999 on Radio and Telecommunications EN 55022 :2006 According to 2004/108/EC (EMC Directive)
  • Page 38 (The price on non-BT phone lines may be different). Calls may be monitored and/or recorded. Barclaycard is a trading name of Barclays Bank PLC. Barclays Bank PLC is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register number: 122702).